Samsung UA55H6400AWXSQ, UA65H6400AWXSQ manual Troubleshooting Internet Connectivity Issues

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Troubleshooting Internet Connectivity Issues

If you are not able to connect the TV to the Internet, read the information below.

Troubleshooting Wired Internet Connectivity Issues

No network cable found Try Now Try Now

Make sure the network cable is plugged in. If it is connected, make sure the router is turned on. If it is on, try turning it off and on again.

IP auto setting failed Try Now

Do the following or configure the IP Settings manually.

111Ensure that the DHCP server is enabled on the router and reset the router.

222If this does not work, contact your Internet Service Provider for more information.

Unable to connect to the network Try Now

Do the following:

111Check all IP Settings.

222

333

Ensure that the DHCP server is enabled on the router. Then, unplug the router and plug it back in.

If this does not work, contact your Internet Service Provider for more information.

Connected to a local network, but not to the Internet Try Now

111

222

333

Make sure that the Internet LAN cable is connected to the router's external LAN port.

Check the DNS values in the IP Settings.

If the problem persists, contact your Internet Service Provider.

Network setup is complete, but unable to connect to the Internet Try Now

If the problem persists, contact your Internet Service Provider.

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Contents Manual Contents Internet Connection TV Viewing and Recording Features Picture and Sound Settings Troubleshooting Connecting the TV to the internet Using the Smart TVUsing Smart Hub Setting up Voice Control Using Voice ControlSetting up Motion Control Using Motion ControlSetting the Samsung Smart Control Using the Samsung Smart ControlUsing the Samsung Smart Control Activating Soccer Mode Using the Soccer ModeUsing the Multi-Link Screen Using Multi-Link ScreenRunning Editing Channel Editing channelsSorting the channel list Aerial Connection Hdmi Video Device ConnectionHdmi Connection Component Connection AV Connection Hdmi ARC Connection TV Audio through the External SpeakersDigital Audio Optical Connection Audio Out Connection Connecting to a Computer Connecting via Hdmi Port Connecting with the Hdmi DVI Port Connecting via Home Network Dlna Connecting via Samsung LinkConnecting with a Mobile Device Allow/Reject the connection via mobile devices Connecting via a mobile deviceMobile Device Screen on TV Screen Mirroring Not searching for the TV on mobile devices111 Network Wi-Fi Direct Try NowConnecting via Smart View Network Device Name Try Now Input Signal SelectionUniversal remote setup Name of TV on NetworkInserting Batteries into Samsung Smart Control When you see this alarm icon on the screenReconnecting Samsung Smart Control Pairing Samsung Smart ControlLED 6400 ~ 6500 Series Using Samsung Smart ControlButton Functions Colours and shape may vary depending on the model LED 7000 Series¢ / AD Guide / CH.LIST Additional Functions Using the TV by Moving the Samsung Smart ControlMoving the Focus/Pointer Using the TV with the TouchpadMenu Access & Item Selection Scrolling on the Web Browser Displaying the Context-sensitive Menu on Smart HubMoving to the Smart Hub panel Info AD/SUBT System Universal Remote Setup Setting Up the Universal Remote ControlExternal Device Registration Using the TV RemoteControlling External Devices with the TV Remote Universal Remote Features System Device Manager Keyboard Settings Try Now Connecting a KeyboardConnecting a USB Keyboard Connecting a Bluetooth KeyboardKeyboard type Using the KeyboardSwitch Input Language Changing Keyboards Try NowSystem Device Manager Mouse Settings Try Now Connecting a MouseConnecting a USB Mouse Connecting a Bluetooth MousePrimary Button Using the MouseChanging Mice Try Now Changing Mouse Buttons and Pointer Speed Try NowUsing Additional Functions Entering Text Using QwertyConnecting a LAN Cable Establishing a Wired Internet ConnectionNetwork Network Settings Connecting to a Wired Internet Network AutomaticallyConnecting to a Wired Internet Network Manually Network Network Settings Try NowIP Settings Connecting to a Wireless Internet Network Automatically Establishing a Wireless Internet ConnectionWireless network Connecting to a Wireless Internet Network Manually111 222 Connecting to a Wireless Internet Network with WPSNo network cable found Try Now Try Now Troubleshooting Internet Connectivity IssuesTroubleshooting Wired Internet Connectivity Issues IP auto setting failed Try NowUnable to connect to a wireless router Try Now Try Now Troubleshooting Wireless Internet Connectivity IssuesWireless network connection failed, Try Now Try Now Network Network Status Try Now Checking the Internet Connection StatusSupported Telecom and Model Name Mobile NetworkChanging the Channel/Volume Using Multiple Functions in a Single Screen Multi-LinkUsing Multi-Link Screen Selecting a FeatureSupport Self Diagnosis Smart Hub Connection Test Testing Smart Hub connectionsSmart Hub Smart Hub Open Smart Hub Try NowDeleting browsing history Setting your favourite itemOpening the Home Screen On TV Moving to the Panel ScreenNewsON GamesSupport Smart Hub Tutorial Using the Smart Hub TutorialResetting Smart Hub Smart Hub Reset Smart Hub Try NowSmart Hub Samsung Account Try Now Using Smart Hub with Samsung AccountCreating a Samsung Account Easily Logging Into Your Samsung Account Saved on the TV Creating a Samsung Account using a Facebook AccountSigning into Samsung Account Logging into and Saving a Samsung AccountLinking an App Account Disconnecting a Linked AccountSmart Hub Samsung Account Link Service Accounts Linking My Samsung and App AccountsSmart Hub Samsung Account Remove Accounts from TV Changing and Adding Information to Samsung AccountDeleting All Samsung Accounts from the TV Smart Hub Samsung AccountWeather Using the NewsON PanelNews Installing and Running a Game Using the Games PanelUsing Pop-Up Menu Functions Launching a Game Quickly Installing GamesInstalling an App in the Detailed Game Information Screen Rating/Sharing/Reviewing a Game Managing Downloaded or Purchased GamesUpdating a Game Removing a GameUsing Samsung Apps Panel Using Pop-Up Menu Functions Installing an App from the Detailed App Information Screen Installing an AppQuick Installation Manual Default AppsRearranging Apps on the Samsung Apps Screen Launching an AppRemoving Multiple Apps Removing an App from the TVRating/Reviewing an App Removing an AppUpdating an App Samsung Apps FeaturesSetting Auto App Update Smart Hub Apps SettingsUsing SyncPlus while Watching TV Setting Push NotificationUsing an App while Watching TV Using On TV Panel Page Viewing Detailed Programme Information Receiving Automatic Notifications Configuring On TV SettingsRemoving Adult Content from the Recommended List Smart Hub On TV SettingsUsing Movies & TV Shows Panel Page Using Pop-Up Menu Functions Smart Hub VOD Rating Lock Restricting Purchased Content ViewingRegistering Content to Favourites Watching a Movie/TV ProgrammeSharing With SNS Rating and Sharing a Purchased ContentRating Content Multimedia Playing Photos, Videos, and Music MultimediaPlaying Media Contents from a USB Device Allowing Connection with a Computer/Mobile Device Playing Multimedia Content Saved in a Computer/Mobile DeviceWhen Connected through Samsung Link When Connected through Home Network DlnaPlaying Media Contents from a Storage Service Previous / Next SettingsButtons and Functions Available while Viewing Photos Pause / PlayRewind / Fast Forward Buttons and Functions Available while Watching VideoSeconds Shuffle Buttons and Functions Available while Playing MusicOptions Functions on the Media Content List ScreenFilter Sort bySystem Voice Control Using the Voice Recognition TutorialControlling the TV with Your Voice Voice Control Enabling Voice ControlSystem Voice Control Language Learning Voice Control BasicsChanging Voice Control Language Enabling TV Voice in Selected Voice Gender Using the Voice Interaction function InteractivelyEnabling/Disabling TV Voice System Motion Control Controlling the TV using Motions Motion ControlTesting Ambient Illumination Using the TV Camera Checking Illumination Motion Control Environment CheckSystem Motion Control Motion Control Using Motion Control TutorialActivating Motion Control Learning Motion Control BasicsSmall circle may not be recognised by the TV Showing and Hiding Animated Motion Guide Adjusting Pointer SpeedMotion Control Layout on the TV Screen Motion Control Screen LayoutPage Motion Control Layout on the Smart Hub Screen Displaying Hidden Icons When Using Smart Hub Registering Your Face to Your Samsung Account Signing in with Face RecognitionSinging into Samsung Account with Your Face Changing Login Method to Face RecognitionBroadcasting Guide Try Now Using the GuideDigital Broadcast Information at a Glance Checking the Current Programme Info Change the Broadcast SignalDigital Signal Info and Strength Support Self Diagnosis Signal Information Try NowOn TV Recorded TV Recording ProgrammesCreating a USB Recording Device Managing USB Recording Devices Schedule Recording option on a Specified Date and Time Recording ProgrammesInstant Recording Instant and Schedule Recording options from the GuideButtons and Functions Available While Recording a Programme Broadcasting Schedule Manager Managing the Schedule Recording ListDeleting Schedule Recording Sessions Editing Schedule Recording SessionsZoom Available Buttons and Features while Playing RecordingsViewing Recorded Programmes On TV Recorded TV or Multimedia USB DriveLive TV Highlights PlayerSubtitle Settings Managing Recorded Files Saved File List FeaturesDelete Analogue Channel Schedule Viewing Setting Up a Schedule ViewingSetting Up Schedule Viewing Digital Channel Schedule ViewingEditing Schedule Viewing Sessions Managing the Schedule Viewing ListDeleting Schedule Viewing Sessions Pause Using TimeshiftGo to Live TV / Stop Timeshift Broadcasting Channel List Try Now Using the Channel ListBroadcasting Edit Channel Try Now Registering, Removing, and Editing ChannelsRegistering and Removing Channels Removing Registered ChannelsLocking/ Unlocking Channels Enabling/Disabling Password Protection on ChannelsEditing Registered Channels Registering Multiple Channels as Favourites Creating a Personal Favourites ListRegistering a Channel as Favourites Registering the Current Channel as a FavouritesEditing a Favourites List Edit Favourites FeaturesViewing Favourites List Channels Only Rearranging a Favourites List Removing Registered Channels from a Favourites ListCopying a Favourites List to a Different Favourites List Renaming a Favourites ListExtracting Highlights Automatically Watching a Sports Game Realistically Soccer ModeEnabling Soccer Mode Functions Available in Soccer Mode Go to Social TV / Social TV Viewing a Sports Event Recorded in Soccer ModeWhen Audio Description is set to On Changing Teletext Language TV-Viewing Support FeaturesShowing Subtitles Subtitle OptionsPIP Broadcast Viewing Scanning for Available Channels Broadcasting Auto Tuning Try NowSelect Broadcasting Auto Tuning Auto TuningBroadcasting Audio Options Try Now Audio Language System Accessibility Audio DescriptionSelecting the Broadcast Audio Options Audio DescriptionCountry or Area Using the Channel SettingsManual Tuning Analogue Channel Tuning Fine-Tuning the ScreenWhen Aerial Source is set to Terrestrial or Cable Digital Channel TuningSatellite System Broadcasting Channel Settings Transfer Channel ListBroadcasting Channel Settings Satellite System Transfer Channel ListPage Application Info Common InterfaceBroadcasting Common Interface CI Menu CAM video transcodingChoosing the Right Picture Mode for the Viewing Environment Changing the Picture Mode and Adjusting the Picture QualityAdjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings Motion Lighting Try Now White Balance Try NowAdjusting the Picture for Easier Viewing Picture Options LED Clear Motion Film Mode Try NowAnalogue Clean View Motion PlusPicture 3D Viewing in 3DStarting 3D Picture 3D 3D Mode Changing the 3D ModeAdjusting the 3D Effect Picture PIP Picture Support FunctionsChoosing the Right Screen Size Changing the Picture Size and PositionAdjusting the 43 Screen Size Resetting the Picture Mode SettingsAdjusting the Screen Position Choosing the Right Sound Mode for the Environment Changing the Sound Mode and Using Sound EffectsEqualiser Try Now Using Sound EffectsSound Sound Effect Try Now DTS TruDialog Try NowSelecting Speakers Designating the TVs Installation TypeListening to TV Sound through Samsung Bluetooth Audio Sound Support FunctionsEnabling the Sound Additional Settings Sound 3D Audio Listening to 3D Audio in 3D ModeResetting All Sound Settings Sound Reset Sound Try NowIf the Clock is Wrong in Auto Mode Setting the Time and Using the TimerSetting the Current Time Setting the Clock using Digital Broadcast InfoTurning On the TV using On Timer Using the TimersUsing the Sleep Timer Music / Photo Turning Off the TV Using Off TimerSystem Time Off Timer Try Now Preventing Screen Burn Using the Screen Burn Protection and Energy Saving FeaturesUsing Energy Saving Features Auto Turn Off Try Now Using Anynet+ HDMI-CECSetting Up Anynet+ HDMI-CEC System Anynet+ HDMI-CEC Try NowAnynet+ HDMI-CEC Using Anynet+ HDMI-CECAccessing the External Devices Menu Selecting an External DeviceLaunching the e-Manual Using the e-ManualAdditional e-Manual Features Loading Pages using KeywordsLoading Pages from the Index Using History to Load Previously Read PagesAccessing the Menu from the e-Manual Try Now Updating the e-Manual to the Latest VersionUpdating the Software Updating Software using a USB connectionSupport Software Update Try Now Support Software Update Update nowChecking the TV and Connected Storage Media Enabling Automatic Software UpdatesSoftware update via satellite channel Protecting the TV from Hacking and malicious codeIf malicious code is detected Automatically Scanning when the TV is Powered OnSystem Smart Security Settings Auto scan Automatically Adding malicious code to the Blocked ListChannel List Source Guide On TV Voice Control TV menu Using Other FunctionsSystem Accessibility Voice Guide Enabling Voice Guide for the Visually ImpairedEnabling the High Contrast Adjusting the Menu TransparencyChecking Notifications Setting Up a PasswordExpanding the Smart Hubs Focus Area Changing the Menu LanguageEnjoying Rich Colours and Superior Picture Quality BD Wise Enabling Game ModeProgramme Rating Lock Locking/Unlocking the Panel Keys Showing/Hiding the Samsung Logo while BootingEnabling the TV to Boot Faster Enabling/Disabling Sound FeedbackSystem DivX Video On Demand Try Now Turning the TV into a Display Model for retail stores Restoring the TV to the Factory SettingsSupport Self Diagnosis Reset Try Now Support Use Mode Try NowTo connect the CI CARD, follow these steps Connecting to a TV Viewing Card slotUsing the CI or CI+ Card To connect the CI Card Adapter, follow these steps Using the CI or CI+ Card Teletext Feature Typical Teletext Support Remote Management Try Now What Does Remote Service Do?Getting Support Support through Remote ManagementHow Does it Work? Support Contact Samsung Try Now There is a problem with the screenFinding the Information You Need for Service Testing the PictureSharpness, Colour, and Tint G/R settings Jacks are plugged into their proper connectorsAuto Tuning function Support Self Diagnosis Sound Test Try Now Testing the SoundCant hear the sound clearly Support Self Diagnosis 3D Picture Test Testing 3D Picture QualityCant see 3D images clearly Cant connect to the Internet There is a problem with the broadcastComputer wont connect Performance Test Schedule Recording/Timeshift function isnt WorkingAnynet+ HDMI-CEC isnt working Page My file wont play Am having trouble launching/using appsWant to reset the TV Signal Information Other IssuesChange the Use Mode Support Use Mode to Home Use Clock Before Using the Recording and Timeshift FunctionsBefore Using the Recording and Schedule Recording Functions Before the Using Timeshift Function 3D Precautions Before Using 3D Viewing ModePage Safety Precautions Hdmi Supported Resolutions for each 3D ModeComputer via Hdmi Cable ComponentDigital Channel Videos/PhotosRecommendation Recommendation DisclaimerRecommendation with Voice Interaction Face Recognition Read Before Using Voice, Motion, or Face RecognitionVoice, Motion, and Face Recognition Precautions Using the TV CameraVoice Control Motion ControlRequirements for Using Motion Recognition Requirements for Using Voice, Motion, or Face RecognitionRequirements for Using Voice Recognition Requirements for using Face Recognition Read Before Using Samsung Apps WebBrowser Restrictions Page Storage Device File Transfers Read Before Playing Photo, Video, or Music FilesPhoto, Video, and Music File Use Limitations Supported Internal Subtitles Supported External SubtitlesSupported Music Formats and Codecs Supported Image Formats and ResolutionsSupported Video Codecs Audio Decoders Other RestrictionsVideo Decoders Installing an Anti-Theft Kensington Lock Read After Installing the TVPicture Sizes and Input Signals Wireless Security Protocols Read Before Setting Up a Wireless Internet ConnectionWireless Internet Precautions LED 4 series Read Before Connecting a Computer Supported ResolutionsVesa DMT LED 5, 6, 7 series Vesa DMT CEA-861 Supported Video ResolutionsLicence Page Glossary

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