Troubleshooting
Troubleshooting
Information codes | Action |
Problem |
If the washing machine fails• toMakeoperate,sure youthe doormay isseeproperlyan informationclosed. code on the screen. Check the table below and• tryMakethe suggestionssure all ho .e connections are tight.
Code |
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| Action |
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| • | Avoid overloading. |
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| Water is not supplied. | |
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| • | Use high efficiency (HE) detergent to prevent oversudsing. |
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| • | Make sure the water taps are open. |
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| • Make sure the water hoses are not clogged. | |
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| • | Excessive suds collect in recesses and can cause foul odours. |
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| • | Make sure the water taps are not frozen. |
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| • | Run cleansing cycles to sanitize periodically. |
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| • | Make sure the washing machine is operating with sufficient |
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| • | Clean the door seal (diaphragm). |
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| water pressure. |
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| • Dry the washing machine interior after a cycle has finished. | |
4C |
| • | Make sure that the cold water tap and the hot water tap are |
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| properly connected. |
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| • Overloading may screen bubbles. | |
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| • | Clean the mesh filter as it may be clogged. |
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| • | Severely contaminated laundry may not generate bubbles. |
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| NOTE |
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| • | When the washer displays the “4C” code, the washer do |
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| The Add Door can be opened only when the indicator | |
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| draining for 3 minutes. During this time, the Power button is |
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| appears. However, it does not open in the following cases: |
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| inoperative. |
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| |
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| • | Makinternalsuretemperaturethe cold waterbecomessupplyhighhose. is firmly connected to |
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| the cold water tap. |
4C2 |
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| |
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| If it is connected to the hot water tap, the laundry may be | |
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| |
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| deformed with some cycles. |
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| does not involve additional laundry. |
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| Water is not draining. | |
| contact a local Samsung service centre. | ||
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| • | Make sure the drain hose is not frozen or clogged. |
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| • Make sure the drain hose is positioned correctly, depending on | |
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| the connection type. |
5C |
| • | Clean the debris filter as it may be clogged. |
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| • Make sure the drain hose is straightened all the way to the | |
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| drain system. |
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| • If the information code remains, contact a customer service | |
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| centre. |
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| |
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| Operating the washer with the door open. | |
DC |
| • | Make sure the door is properly closed. |
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| • Make sure laundry is not caught in the door. | |
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| |
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| The Main Door lock/unlock is not working properly. | |
DC1 |
| • Turn the machine off, and restart the cycle. | |
| • | If the information code remains, contact a customer service | |
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| centre. |
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62 English
2018/3/1 11:27:06