Troubleshooting

Problem		Action

	• Make sure the door is properly closed.
	• Make sure all hose connections are tight.
Leaks water.	• Make sure the end of the drain hose is correctly inserted and
Leaks water.		secured to the drain system.
		secured to the drain system.
	•	Avoid overloading.
	•	Use high efficiency (HE) detergent to prevent oversudsing.

	• Excessive suds collect in recesses and can cause foul odours.
Has odours.	• Run cleansing cycles to sanitize periodically.
Has odours.	•	Clean the door seal (diaphragm).
	•	Clean the door seal (diaphragm).
	• Dry the washing machine interior after a cycle has finished.

No bubbles are seen	•	Overloading may screen bubbles.
(Bubbleshot models	•	Overloading may screen bubbles.
(Bubbleshot models	•	Severely contaminated laundry may not generate bubbles.
only).	•	Severely contaminated laundry may not generate bubbles.
only).

	•	The Add Door can be opened only when the	indicator
		appears. However, it does not open in the following cases:
Can I open the Add		-- When the boiling or drying process is running and the
Can I open the Add		internal temperature becomes high.
Door at any time?		internal temperature becomes high.
Door at any time?		-- If you set the Child Lock for safety reasons.
		-- If you set the Child Lock for safety reasons.
		-- When the drum wash or drum drying cycle is running that
		does not involve additional laundry.

If a problem persists, contact a local Samsung service centre.

Troubleshooting

48 English

WW10K6410QW_DC68-03676D-02_EN.indd 48

2016/5/31 12:08:10

WW90K6410QW/SV, WW10K6410QX/SV specifications

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