Samsung UE88KS9800LXXH What is Remote Support?, How does Remote Support work?, Intermittent Wi-Fi

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The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status). Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

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Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Contents Series Risk of Electric Shock do not Open Whats in the Box? Using the TV Controller 65, 78 inches Using the TV Controller 88 inchesNetwork Connection Wireless Connecting to a NetworkNetwork Connection Wired Remote Control Installing batteries into the remote controlInstalling batteries into the Samsung Smart Remote Samsung Smart RemoteUsing the buttons in the e-Manual Initial setupPairing the TV to the Samsung Smart Remote E-ManualRemote control does not work Troubleshooting and MaintenanceTroubleshooting TV won’t turn onIntermittent Wi-Fi What is Remote Support?TV settings are lost after 5 minutes Video App problems Youtube etcStill image warning Eco Sensor and screen brightnessCaring for the TV Vesa wall mount kit notes and specifications TV InstallationMounting the TV on a wall Providing proper ventilation for your TV Attaching the TV to the Stand Safety Precaution Securing the TV to the wallPreventing the TV from falling Specifications Specifications and Other InformationDecreasing power consumption Licences Recommendation EU OnlyThis page is intentionally Left blank Avertissement ! Consignes de sécurité importantes Contenu de la boîte Menu de commande Utilisation du contrôleur du téléviseur 65, 78 poucesConnexion réseau Sans fil Connexion à un réseauConnexion réseau Câble La télécommande Mise en place des piles dans la télécommandeMise en place des piles dans le Samsung Smart Remote Pairage du téléviseur et du Samsung Smart Remote Configuration initialeManual Utilisation des boutons du manuel électroniqueLa télécommande ne fonctionne pas Résolution des problèmes et entretienRésolution des problèmes Le téléviseur ne sallume pasComment lassistance à distance fonctionne-t-elle ? Connexion Wi-Fi instableQuest-ce que lassistance à distance ? Les réglages du téléviseur sont perdus après 5 minutesAvertissement relatif aux images fixes Capteur Eco et luminosité de lécranEntretien du téléviseur Fixation du téléviseur à un mur Installation du téléviseurKit de montage mural Vesa Remarques et spécifications Ventilation adaptée de votre téléviseur Précautions de sécurité fixation du téléviseur au mur Fixation du téléviseur sur le socleConseils pour éviter toute chute du téléviseur Spécifications Réduction de la consommation dénergieRecommandation UE uniquement This page is intentionally Left blank Achtung! Wichtige Sicherheitshinweise Lieferumfang One Connect-Hub One Connect-KabelVerwenden des TV-Controllers 65, 78 Zoll Verwenden des TV-Controllers 88 ZollNetzwerkverbindung Drahtlos Verbinden mit einem NetzwerkNetzwerkverbindung Kabel Die Fernbedienung Einsetzen der Batterien in die FernbedienungDie Samsung Smart Remote Einsetzen der Batterien in die Samsung Smart RemoteKoppeln des Fernsehgeräts mit der Samsung Smart Remote Das e-ManualAnfangseinstellung Verwenden der Tasten im e-ManualDer Fernseher kann nicht eingeschaltet werden Fehlerbehebung und WartungFehlerbehebung Die Fernbedienung funktioniert nichtWas ist Fernunterstützung? Wi-Fi-AussetzerProbleme mit Video Apps Youtube usw Wie funktioniert Remote Support?Warnung bei Standbildern Öko-Sensor und BildschirmhelligkeitPflegen des Fernsehgeräts Montieren des Geräts an der Wand Installation des FernsehgerätsHinweise und Spezifikationen zur VESA-Wandhalterung Ausreichende Belüftung Ihres Geräts Sicherheitshinweis Befestigen des Geräts an der Wand Befestigen des Fernsehgeräts am StandfußVerwenden des Kippschutzes Technische Daten Technische Daten und weitere InformationenVerringern des Stromverbrauchs Lizenzen Empfehlung Nur EUThis page is intentionally Left blank Waarschuwing! Belangrijke veiligheidsvoorschriften Inhoud van de verpakking De controller van de tv gebruiken 65, 78 inch De controller van de tv gebruiken 88 inchNetwerkverbinding Draadloos Verbinden met een netwerkNetwerkverbinding Bekabeld De afstandsbediening Batterijen in de afstandsbediening plaatsenDe Samsung Smart-afstandsbediening Batterijen in de Samsung Smart-afstandsbediening plaatsenDe tv koppelen met de Samsung Smart-afstandsbediening De e-ManualEerste instelling Gebruik van de toetsen in het e-ManualDe tv kan niet worden ingeschakeld Problemen oplossen en onderhoudProblemen oplossen De afstandsbediening werkt nietWat is Remote Support? Wi-Fi valt af en toe wegProblemen met video-apps Youtube enz Hoe werkt Remote Support externe ondersteuning?Waarschuwing over stilstaand beeld Eco-sensor en helderheid van het schermDe televisie verzorgen De televisie aan de wand monteren Installatie van de televisieNotities en specificaties voor de wandmontageset Vesa De poorten bedekken met het aansluitingenklepje De kabels opbergen met behulp van de kabelgidsZorgen voor geschikte ventilatie voor uw tv Veiligheidsmaatregelen De tv vastzetten aan de wand De televisie op de voet bevestigenVoorkomen dat de televisie omvalt Technische gegevens Technische gegevens en overige informatieHet verlagen van het energieverbruik Licenties Aanbeveling alleen EUThis page is intentionally Left blank This page is intentionally Left blank This page is intentionally Left blank Contact Samsung World Wide
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UE78KS9500LXXH, UE88KS9800LXXN, UE88KS9800LXXH, UE78KS9500LXXN, UE65KS9500LXXN specifications

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