Troubleshooting
Troubleshooting
Information codes
If the washing machine fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.
Problem |
| Action | |||
|
|
|
| ||
| Water is not supplied. | ||||
| • Make sure the water taps are open. | ||||
| • Make sure the water hoses are not clogged. | ||||
| • Make sure the water taps are not frozen. | ||||
| • Make sure the washing machine is operating with sufficient | ||||
|
| water pressure. | |||
4C | • Make sure that the cold water tap and the hot water tap are | ||||
| properly connected. | ||||
|
| ||||
| • Clean the mesh filter as it may be clogged. | ||||
|
| NOTE | |||
|
| When the washer displays the “4C” code, the washer do | |||
|
| draining for 3 minutes. During this time, the Power ( |
| ) button | |
|
|
| |||
|
|
| |||
|
| is inoperative. | |||
|
|
|
|
| |
| • | Make sure the cold water supply hose is firmly connected to | |||
4C2 |
| the cold water tap. | |||
| If it is connected to the hot water tap, the laundry may be | ||||
|
| ||||
|
| deformed with some cycles. | |||
|
|
|
| ||
| Water is not draining. | ||||
| • Make sure the drain hose is not frozen or clogged. | ||||
| • Make sure the drain hose is positioned correctly, depending | ||||
5C |
| on the connection type. | |||
• | Clean the debris filter as it may be clogged. | ||||
| • Make sure the drain hose is straightened all the way to the | ||||
|
| drain system. | |||
| • If the information code remains, contact a customer service | ||||
|
| centre. | |||
|
|
|
| ||
| Operating the washer with the door open. | ||||
DC | • | Make sure the door is properly closed. | |||
| • Make sure laundry is not caught in the door. | ||||
|
|
|
| ||
| Water is overflowed. | ||||
OC | • | Restart after spinning. | |||
• | If the information code remains on the display, contact a local | ||||
| |||||
|
| Samsung service centre. | |||
|
|
|
|
|
48 English
2016/4/12 11:56:10