Other Information
Troubleshooting
If you have any questions about the LED TV, first refer to this list. If none of these troubleshooting tips apply, please visit “www.samsung.com,” then click on Support, or contact the call centre listed on the
Issues | Solutions and Explanations |
Picture Quality | •• First of all, please perform the Picture Test and confirm that your TV is properly |
| displaying test image. (go to MENU - Support - Self Diagnosis - Picture Test) If the |
| test image is properly displayed, the poor picture may caused by the source or |
| signal. |
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The TV image does not look | •• If you have an analogue cable/set top box, upgrade to a digital set top box. Use |
as good as it did in the store. | HDMI or Component cables to deliver HD (high definition) picture quality. |
| •• Cable/Satellite subscribers: Try HD stations from the channel line up. |
| •• Aerial connection: Try HD stations after performing Auto tuning. |
| •• Many HD channels are up scaled from SD (Standard Definition) contents. |
| •• Adjust the Cable/Set top box video output resolution to 1080i or 720p. |
| •• Make sure you are watching the TV at the minimum recommended distance |
| based on the size and definition of the signal. |
The picture is distorted: | •• Compression of video contents may cause picture distortion especially in fast |
macroblock error, small block, | moving pictures such as sports and action movies. |
dots, pixelization | •• Low signal level or bad quality can cause picture distortion. This is not a TV issue. |
| |
| •• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on |
| analogue and digital TV. |
Colour is wrong or missing. | •• If you’re using a component connection, make sure the component cables are |
| connected to the correct jacks. Incorrect or loose connections may cause colour |
| problems or a blank screen. |
There is poor colour or | •• Adjust the Picture options in the TV menu. (go to Picture Mode / Colour / |
brightness. | Brightness / Sharpness) |
| •• Adjust Energy Saving option in the TV menu. (go to MENU - System - Eco |
| Solution - Energy Saving) |
| •• Try resetting the picture to view the default picture settings. (go to MENU - Picture |
| - Reset Picture) |
There is a dotted line on the | •• If the picture size is set to Screen Fit, change it to 16:9. |
edge of the screen. | •• Change cable/satellite box resolution. |
| |
The picture is black and white. | •• If you are using an AV composite input, connect the video cable (yellow) to the |
| Green jack of component on the TV. |
When changing channels, the | •• If connected with a cable box, please try to reset the cable box. Reconnect the |
picture freezes or is distorted | AC cord and wait until the cable box reboots. It may take up to 20 minutes. |
or delayed. | •• Set the output resolution of the cable box to 1080i or 720p. |
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