CLEANING/MAINTENANCE
Always unplug the heater before cleaning and allow to cool.
•To clean glass use household glass cleaner
•Lightly run a vacuum cleaner nozzle over the heater grill to remove any dust or dirt that may have accumulated
•Carefully wipe the heater with a soft, damp cloth. Please be very cautious near the heating elements.
•NEVER use abrasive or flammable solvents to clean the heater
•After cleaning, be sure to completely dry the heater with a cloth or towel
•Store your heater in a cool, dry location
AUTO SAFETY SHUT-OFF
This heater is equipped with a technologically advanced, safety system that automatically shuts off the current to the heater when a potential overheat temperature is reached. The heater can only resume operation when you reset it.
To Reset the Heater
If your heater shuts down, follow these steps:
1.Unplug the heater and wait 30 minutes
2.Plug in the heater, turn the power ON 
3.Your heater should now be operating properly
Tip-Over Shut-Off
If the heater is knocked over, it will instantly shut off. To resume operation, simply place the heater in an upright position and press the Power 
button.
Bulb Replacement
Two 25W Candelabra Base Bulbs can be replaced by opening doors on back of unit with a flathead screwdriver.
TROUBLESHOOTING
•Please DO NOT attempt to open or repair the heater other than bulb replacement.
Please see the Warranty for Service Instructions or call our Consumer Services Department at 1-800-253-2764.
Flame not bright enough
1.Regulate flame brightness using the Flame Brightness 
button
2.Check both bulbs are working and replace if necessary
Simulated fire will not illuminate
1.Check power
2.Press Flame Button 
3.Check both bulbs and replace if necessary
Unit making crackling/popping sound
1.Unit is intended to replicate the gentle popping and crackling sounds of a residential fireplace.
2.Press Sound 
button to adjust 4 levels of sound and to turn off sound.
Heat will not turn off
1.Refer to operating instructions
2.Press Thermostat 
button until 00 is displayed.
The fan will continue to run for flame operation.
Heater blows cool air
1.This is normal in order to cool down the heater and preserve the heating element
2.This is normal when the heat is turned off
Remote does not work
1.Change batteries (see Assembly Instructions)
2.Be sure to point Remote at Control Panel on unit
3.Be sure there are no obstructions between remote and unit
4.Make sure glass over LCD Display is clean
5.Ideal range for Remote Control is within 20 feet
Not enough heat.
1.Increase thermostat setting to highest setting
2.This is a 1500 watt heater and is intended for supplement heat only
Heater cycles on and off frequently
1.The thermostat automatically turns the heater on and off to maintain selected comfort level
2.To make this occur less frequently adjust the thermostat setting up or down
HEATER SERVICE INSTRUCTIONS
PLEASE DO NOT RETURN THIS PRODUCT TO
THE PLACE OF PURCHASE. If you have any questions regarding your Bionaire product, please call us at 1-800-253-2764 or visit us on the web at www.bionaire.com.
Please check packaging for parts before discarding.
1 YEAR LIMITED WARRANTY
Sunbeam Products, Inc. doing business as Jarden Consumer Solutions or if in Canada, Sunbeam Corporation (Canada) Limited doing business as Jarden Consumer Solutions (collectively “JCS”) warrants that for a period of one year from the date of purchase, this product will be free from defects in material and workmanship. JCS, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty. Do NOT attempt to repair or adjust any electrical or mechanical functions on this product. Doing so will void this warranty.
This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. JCS dealers, service centers, or retail stores selling JCS products do not have the right to alter, modify or any way change the terms and conditions of this warranty.
This warranty does not cover normal wear of parts or damage resulting from any of the following: negligent use or misuse of the product, use on improper voltage or current, use contrary to the operating instructions, disassembly, repair or alteration by anyone other than JCS or an authorized JCS service center. Further, the warranty does not cover: Acts of God, such as fire, flood, hurricanes and tornadoes.
What are the limits on JCS’s Liability?
JCS shall not be liable for any incidental or consequential damages caused by the breach of any express, implied or statutory warranty or condition.
Except to the extent prohibited by applicable law, any implied warranty or condition of merchantability or fitness for a particular purpose is limited in duration to the duration of the above warranty.
JCS disclaims all other warranties, conditions or representations, express, implied, statutory or otherwise. JCS shall not be liable for any damages of any kind resulting from the purchase, use or misuse of, or inability to use the product including incidental, special, consequential or similar damages or loss of profits, or for any breach of contract, fundamental or otherwise, or for any claim brought against purchaser by any other party.
Some provinces, states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from province to province, state to state or jurisdiction to jurisdiction.
How to Obtain Warranty Service
In the U.S.A.
If you have any question regarding this warranty or would like to obtain warranty service, please call 1-800-253-2764 and a convenient service center address will be provided to you.
In Canada
If you have any question regarding this warranty or would like to obtain warranty service, please call 1-800-253-2764 and a convenient service center address will be provided to you.
In the U.S.A., this warranty is offered by Sunbeam Products, Inc. doing business as Jarden Consumer Solutions located in Boca Raton, Florida 33431. In Canada, this warranty is offered by Sunbeam Corporation (Canada) Limited doing business as Jarden Consumer Solutions, located at 20B Hereford Street, Brampton, Ontario L6Y 0M1. If you have any other problem or claim in connection with this product, please write our Consumer Service Department.
PLEASE DO NOT RETURN THIS PRODUCT TO ANY OF THESE ADDRESSES OR TO THE PLACE OF PURCHASE.
FIREPLACE heater
BFH5000
Read instructions before operating.
Retain for future reference.
Instruction Leaflet
INFO-LINEIf after having read this leaflet, you have any questions or comments on your heater, call 1-800-253-2764in North America.
P.N. 127176
