Desa CCL3924PA/NA, CRL3124PA/NA Troubleshooting, Observed Problem Possible Cause Remedy

Page 25

Troubleshooting

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. This can damage ODS/pilot unit.

Note: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

 

 

When ignitor button is pressed,

1. Ignitor electrode not con-

1.

Reconnect ignitor cable

there is no spark at ODS/pilot

2.

nected to ignitor cable

2.

Free ignitor cable if pinched

 

 

Ignitor cable pinched or wet

 

 

 

 

 

by any metal or tubing. Keep

 

 

3.

Piezo ignitor nut is loose

3.

ignitor cable dry

 

 

Tighten nut holding piezo ignitor

 

 

 

 

 

to base panel of log set. Nut is

 

 

4.

Broken ignitor cable

4.

located behind base panel

 

 

Replace ignitor cable

 

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

 

6.

Ignitor electrode broken

6.

Replace pilot assembly

 

 

7. Ignitor electrode positioned wrong

7.

Replace pilot assembly

 

When ignitor button is pressed,

1. Gas supply turned off or equip-

1.

Turn on gas supply or open

 

there is spark at ODS/pilot but

 

ment shutoff valve closed

2.

equipment shutoff valve

no ignition

2. Control knob not in PILOT

Turn control knob to PILOT

 

 

3.

position

3.

position

 

 

Control knob not pressed in

Press in control knob while in

 

 

4.

while in PILOT position

4.

PILOT position

 

 

Air in gas lines when in-

Continue holding down con-

 

 

 

stalled

 

trol knob. Repeat igniting op-

 

 

5.

Depleted gas supply (propane/

5.

eration until air is removed

 

 

Contact local propane/LP gas

 

 

6.

LP only)

6.

company

 

 

ODS/pilot is clogged

Clean ODS/pilot (see Cleaning

 

 

 

 

 

and Maintenance, page 23) or

 

 

7. Gas regulator setting is not

7.

replace ODS/pilot assembly

 

 

Replace gas regulator

 

 

 

correct

 

 

 

 

ODS/pilot lights but flame

1. Control knob not fully pressed in

1.

Press in control knob fully

 

goes out when control knob is

2. Control knob not pressed in

2.

After ODS/pilot lights, keep con-

released

3.

long enough

3.

trol knob pressed in 30 seconds

 

 

Equipment shutoff valve not

Fully open equipment shutoff

 

 

4.

fully open

4.

valve

 

 

Pilot flame not touching ther-

A) Contact local propane/LP

 

 

 

mocouple, which allows ther-

 

or natural gas company

 

 

 

mocouple to cool, causing

 

B) Clean ODS/pilot (see

 

 

 

pilot flame to go out. This

 

 

 

 

problem could be caused by

 

Cleaning and Maintenance,

 

 

 

one or both of the following:

 

page 23) or replace ODS/pilot

 

 

 

A) Low gas pressure

 

assembly

 

 

 

B) Dirty or partially clogged

 

 

 

 

 

 

5.

ODS/pilot

5.

Hand tighten until snug, then

 

 

Thermocouple connection

 

 

6.

loose at control valve

6.

tighten 1/4 turn more

 

 

Thermocouple damaged

Replace pilot assembly

 

 

7.

Control valve damaged

7.

Replace control valve

113097-01E

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Contents What to do if YOU Smell GAS Table of Contents Safety Information Local Codes Safety InformationProduct Identification Product FeaturesUnpacking Air for Combustion VentilationProviding Adequate Ventilation AIR for Combustion VentilationDetermining FRESH-AIR Flow For Heater LocationVentilation Air From Inside Building Ventilation AIRVentilation Air From Outdoors Check GAS Type InstallationInstallation and Clearances Vent-Free Operation Only InstallationMantel Clearances Accessories,Floor Clearances Installing Damper Clamp Accessory for Vented OperationInstallation Items Needed Installing Heater Base AssemblyChimney Minimum Permanent Area of Various Standard Round FluesAttaching Base Assembly to Fireplace Floor Dual Burner Model Connecting to GAS SupplyPropane/LP Checking GAS ConnectionsNatural Test Pressures Equal To or Less Than Psig 3.5 kPa Pressure Testing Heater Gas ConnectionsCCL3930PTB/NTB Installing LogsInstalling Crossover Log #4 CCL3930PTB/NTB Shown Installing Back Log Operating Heater For Your Safety Read Before LIGHTING Manually-Controlled Models  LIGHTING InstructionsOperating Heater  MANUAL Lighting Procedure VARIABLE Control Operation  TO Turn OFF GAS To ApplianceThermostat-Controlled Models For Your Safety Read Before LightingLighting Instructions To Turn OFF GAS To Appliance Manual Lighting ProcedureThermostat Control Operation Inspecting Burners Cleaning MaintenancePilot Flame Pattern Burner Primary AIR HolesService Hints Cleaning MaintenanceTechnical Service When Gas Pressure Is Too LowObserved Problem Possible Cause Remedy TroubleshootingMaintenance, TroubleshootingStatement above Gas leak. See WarningFor Masonry and Factory- built Metal Fireplace Optional Positioning Thermostat Sensing BulbOptional Positioning Thermostat Sensing Bulb SpecificationsDual Burner Biltmore split OAK Models Single Burner Seasonal OAK ModelsIllustrated Parts Breakdown Variable Manually-Controlled biltmore split oak Models Parts ListIllustrated Parts Breakdown Thermostatically-Controlled Biltmore Split Oak Models Parts ListPeg positions vary according to model Left Top Crossover Log #5 3A 3B Variable Manually-Controlled Seasonal Oak Models Accessories Replacement PartsEquipment Shutoff Valve GA5010 Fireplace HoodParts Central Keep this Warranty Warranty InformationLimited Warranty Comfort Glow VENT-FREE GAS LOG Heaters

CCL3018PTA/NTA, RL2718PA/NA, CCL3924PA/NA, CCL3924PTA/NTA, CCL3930PTB/NTB specifications

Desa CCL3924PTA/NTA, CCL3018PTA/NTA, CCL3930PTB/NTB, CCL3924PA/NA, and CCL3018PA/NA are a lineup of advanced cooling units designed to meet diverse needs in thermal management for residential, commercial, and industrial applications. Each model brings together a blend of innovative technology and user-friendly features that ensure efficient performance and reliability.

The CCL3924PTA/NTA model is designed for high-performance cooling, offering a blend of efficiency and sustainable operation. Its inverter technology allows for variable speed control, leading to lower energy consumption and quieter operation. This model is particularly suited for larger spaces, providing consistent cooling throughout the environment while maintaining energy efficiency.

CCL3018PTA/NTA is a compact unit that excels in environments with space constraints. Despite its smaller size, it delivers robust cooling performance, making it ideal for residential settings or small office spaces. Its lightweight design and easy installation capabilities reduce downtime and allow for swift setup, while its smart thermostat controls enable precise temperature management.

For environments that require intensive cooling, the CCL3930PTB/NTB model stands out with its powerful compressor and larger cooling capacity. This unit is engineered for industrial applications, featuring heavy-duty components that ensure long operational life even in demanding conditions. Its multi-zone capability allows users to cool several areas simultaneously, providing tailored solutions for complex layouts.

The CCL3924PA/NA variant focuses on energy efficiency without compromising on cooling power. This model is equipped with advanced thermal insulation technology, minimizing heat exchange and enhancing its performance during peak usage. Users benefit from significant energy savings, making it an environmentally friendly choice for those concerned about carbon footprints.

Lastly, the CCL3018PA/NA brings versatility with its dual-function capability. This model not only serves as a cooling unit but can also function as a heater, making it a year-round solution for climate control. Its efficient heat pump technology makes it an ideal choice for locations with varying seasonal temperatures, ensuring comfort throughout the year.

In conclusion, the Desa lineup of cooling solutions combines cutting-edge technology, energy efficiency, and user-friendly features, catering to a wide array of applications and user needs. Each model has been engineered with a focus on durability and reliability, making them a smart investment for anyone looking to enhance their indoor climate control systems.
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