Other Information
Issues | Solutions and Explanations |
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There is no picture/video. | • Check cable connections (remove and reconnect all cables connected to the LED display and |
| external devices). |
| • Set your external devices’ (Cable/Set top Box, DVD, |
| connections to the LED display input. For example, if an external device’s output is HDMI, it should be |
| connected to an HDMI input on the LED display. |
| • Make sure your connected devices are powered on. |
| • Be sure to select the LED display correct source by pressing the SOURCE button on the LED display |
| remote. |
| • Reboot the connected device by reconnecting the device’s power cable. |
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RF(Cable/Antenna) Connection |
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The LED display is not receiving all | • Make sure the Antenna cable is connected securely. |
channels. | • Please try Setup (Initial setup) to add available channels to the channel list. Go to MENU - System - |
| Setup (Initial setup) and wait for all available channels to be stored. |
| • Verify the Antenna is positioned correctly. |
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The picture is distorted: macro block error | • Compression of video contents may cause picture distortion, especially on fast moving pictures such |
small block, dots, pixelization. | as sports and action movies. |
| • A low signal can cause picture distortion. This is not a LED display issue. |
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Others |
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The picture will not display in full screen. | • HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) |
| contents. |
| • Black bars on the top and bottom will appear during movies that have aspect ratios different from |
| your LED display. |
| • Adjust the picture size options on your external device or LED display to full screen. |
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The remote control does not work. | • Replace the remote control batteries with the poles |
| • Clean the sensor’s transmission window on the remote. |
| • Try pointing the remote directly at the LED display from 5~6 feet away. |
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The cable/set top box remote control | • Programme the Cable/Set top box remote control to operate the LED display. Refer to the Cable/Set |
doesn’t turn the LED display on or off, or | user manual for the SAMSUNG LED display code. |
adjust the volume. |
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A “Mode Not Supported” message | • Check the supported resolution of the LED display, and adjust the external device’s output resolution |
appears. | accordingly. |
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There is a plastic smell from the LED | • This smell is normal and will dissipate over time. |
display. |
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The LED display Signal Information is | • This function is only available with digital channels from an Antenna / RF / Coax connection. |
unavailable in the Self Diagnosis Test |
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menu. |
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LED display is tilted to the right or left side. | • Remove the stand base from the LED display and reassemble it. |
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There are difficulties assembling the stand | • Make sure the LED display is placed on a flat surface. If you can not remove the screws from the LED |
base. | display, please use a magnetized screw driver. |
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The Channel menu is grey out | • The Channel menu is only available when the LED display source is selected. |
(unavailable). |
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Your settings are lost after 30 minutes or | • If the LED display is in the Store Demo mode, it will reset audio and picture settings every 30 |
every time the LED display is turned off. | minutes. Change the settings from Store Demo mode to Home Use mode in the Setup (Initial setup) |
| procedure. Press the SOURCE button to select TV mode, and go to MENU → System → Setup |
| (Initial setup) → ENTERE. |
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You have intermittent loss of audio or | • Check the cable connections and reconnect them. |
video. | • Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables |
| are flexible enough for long term use. If mounting the LED display to the wall, we recommend using |
| cables with 90 degree connectors. |
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You see small particles when you look | • This is part of the product’s design and is not a defect. |
closely at the edge of the frame of the LED |
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display. |
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