Samsung UA48J5000AWXSQ manual Troubleshooting, Issues Solutions and Explanations

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Troubleshooting

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “www.samsung.com”, then click on Support, or call Samsung customer service centre.

Issues

Solutions and Explanations

 

 

 

First of all, please perform the Picture Test and confirm that your TV is properly displaying test image.

Picture Quality

(go to MENU - Support - Self Diagnosis - Picture Test) If the test image is properly displayed, the poor

 

picture may caused by the source or signal.

 

 

 

•• If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI or Component

 

cables to deliver HD (high definition) picture quality.

 

•• Cable/Satellite subscribers: Try HD stations from the channel line up.

The TV image does not look as

•• Aerial connection: Try HD stations after performing Auto tuning.

good as it did in the store.

•• Many HD channels are up scaled from SD (Standard Definition) contents.

 

•• Adjust the Cable/Set top box video output resolution to 1080i or 720p.

 

•• Make sure you are watching the TV at the minimum recommended distance based on the size and

 

definition of the signal.

 

 

 

•• Compression of video contents may cause picture distortion especially in fast moving pictures such as

The picture is distorted:

sports and action movies.

 

macroblock error, small block,

•• Low signal level or bad quality can cause picture distortion. This is not a TV issue.

dots, pixelization

•• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analogue and digital

 

 

TV.

 

 

Colour is wrong or missing.

•• If you’re using a component connection, make sure the component cables are connected to the correct

jacks. Incorrect or loose connections may cause colour problems or a blank screen.

 

 

 

There is poor colour or

•• Adjust the Picture options in the TV menu. (go to Picture Mode / Colour / Brightness / Sharpness)

•• Adjust Energy Saving option in the TV menu. (go to MENU - System - Eco Solution - Energy Saving)

brightness.

 

 

•• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Reset Picture)

 

 

There is a dotted line on the

•• If the picture size is set to Screen Fit, change it to 16:9.

edge of the screen.

•• Change cable/satellite box resolution.

 

 

The picture is black and white.

•• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of

component input 1 on the TV.

 

 

 

When changing channels, the

•• If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait until

picture freezes or is distorted

the cable box reboots. It may take up to 20 minutes.

 

or delayed.

•• Set the output resolution of the cable box to 1080i or 720p.

 

 

 

First of all, please perform the Sound Test to confirm that your TV audio is properly operating. (go to

Sound Quality

MENU - Support - Self Diagnosis - Sound Test)

 

 

If the audio is ok, the sound problem may be caused by the source or signal.

 

 

There is no sound or the sound

•• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.

is too low at maximum volume.

 

 

 

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Contents LED TV English Important Safety InstructionsJ5000-SQMIBN68-08166K-00L02.indb 2016-07-27 Assembling the Cable Holder List of FeaturesAccessories Viewing the Remote Control Control Menu Using the TV’s Controller Panel KeyStandby mode Remote control sensor/TV ControllerTV / HDMI1 / HDMI2/DVI / AV / Component Initial SetupIf You Want to Reset This Feature Changing the Input SourceCurrently displayed How to use the e-ManualScreen Display Operation Buttons Index Displays the index screenTo return to the e-Manualscreen, press How to search for a topic on the indexThen press the Entere button. The OSD window To return to the e-Manualscreen, press AppearsPart Teletext FeatureContents Teletext pages are organized according to six categoriesIssues Solutions and Explanations TroubleshootingPicture is good but there is Jacks on the TV On, refer to The remote control does not work belowEnsure the Sleep Timer is set to Off in the Time menu ContentsDegree connectors Or off, or adjust the volumeMode Not Supported Your settings are lost after200 x Installing the Wall MountStandard Screw Quantity To avoid the TV from falling Securing the TV to the WallStorage and Maintenance Securing the Installation SpaceOptional Anti-theft Kensington LockSpecifications Supported Subtitle Formats Supported Video FormatsFile Extension Type Codec Remark Full available resolutionFile Extension Type Resolution Supported Photo Formats Supported Music FormatsStill image warning LicenceРусский Важные указания по безопасностиJ5000-SQMIBN68-08166K-00L02.indb 2016-07-27 Сборка держателя кабеля Список функцийПринадлежности Обзор пульта дистанционного управления Режим ожидания Использование контроллера телевизора клавиши панелиТВ / Hdmi 1 / Hdmi 2/DVI / AV / Компонент Исходная настройкаСмена источника входных сигналов Сброс настроек данной функцииПерейти к ней также можно с помощью меню Правила использования руководства e-ManualЭлементы, отображаемые на экране Руководства e-Manual, нажмите красную кнопку Поиск раздела на странице указателяЭкране отобразится сообщение Выполнить это Часть Функция ТелетекстСодержание Проблемы Способы устранения и пояснения Поиск и устранение неисправностейТелевизору Из динамиков раздается Входу ШумМожет привести к искажению звука Отсутствие теле-/видеоизображенияТелевизора Использов Воспользуйтесь намагниченной отверткойМеню Трансляция Отображается серым цветом Раз после выключенияХарактеристики набора для настенного монтажа Vesa Установка настенного крепленияРазличаться в зависимости от Крепление телевизора к стенеНиже них МоделиХранение и обслуживание Выбор места для безопасной установкиДополнительно Замок Kensington для защиты от кражТехнические характеристики Поддерживаемые форматы субтитров Поддерживаемые видеоформатыТип Максимальное разрешениеПредупреждение относительно неподвижных изображений ЛицензияThis page is intentionally Left blank J5000-SQMIBN68-08166K-00L02.indb 2016-07-27 Globe Landline and Mobile Contact Samsung World Wide
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UA48J5000AWXSQ specifications

The Samsung UA48J5000AWXSQ and UA40J5000AWXSQ are part of Samsung's J5000 series, known for delivering impressive picture quality and user-friendly features, making them ideal choices for home entertainment. These models combine sleek designs with advanced technologies that enrich the viewing experience and cater to diverse entertainment needs.

One of the standout features of both models is their Full HD resolution (1920 x 1080 pixels), which ensures sharp images and vibrant colors. The aspect ratio of 16:9 allows viewers to enjoy their favorite shows and movies as intended, with a wide field of view. This makes every scene come to life, whether you're watching a fast-paced action film or a gripping drama.

The Samsung UA48J5000AWXSQ, with its 48-inch screen, offers an immersive viewing experience, while the UA40J5000AWXSQ, featuring a 40-inch display, is perfect for smaller spaces. Both models utilize Samsung's Wide Color Enhancer technology, which enhances the color quality of every image. This technology ensures that all content, regardless of the source, is displayed in rich, true-to-life colors.

Additionally, the J5000 series is equipped with advanced picture mastering techniques, enhancing contrast and clarity for a stunning visual experience. The Clear Motion Rate technology reduces motion blur, making these TVs great for sports and action-packed films, ensuring that fast-moving scenes remain crisp and clear.

In terms of audio, both televisions feature DTS Premium Sound technology, which provides an immersive sound experience that complements the stunning visuals. This ensures that dialogues are clear, and sound effects are impactful, providing a true cinematic feel right in your living room.

Connectivity options are ample, with multiple HDMI and USB ports available, allowing users to easily connect their favorite devices such as gaming consoles, Blu-ray players, and external hard drives. This versatility means you can enjoy a wide array of content from different sources.

The Samsung UA48J5000AWXSQ and UA40J5000AWXSQ are designed with energy efficiency in mind. They consume less power, making them environmentally friendly choices while also helping to reduce electricity bills.

In conclusion, both the Samsung UA48J5000AWXSQ and UA40J5000AWXSQ offer a blend of style, performance, and advanced technology, making them exceptional choices for any home theater setup. With their impressive features and connectivity options, they are well-suited for viewers seeking high-quality entertainment experiences.