Troubleshooting

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “www.samsung.com”, then click on Support, or call Samsung customer service centre.

	Issues	Solutions and Explanations

		First of all, please perform the Picture Test and confirm that your TV is properly displaying test image.
	Picture Quality	(go to MENU - Support - Self Diagnosis - Picture Test) If the test image is properly displayed, the poor
		picture may caused by the source or signal.

		•• If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI or Component
		cables to deliver HD (high definition) picture quality.
		•• Cable/Satellite subscribers: Try HD stations from the channel line up.
	The TV image does not look as	•• Aerial connection: Try HD stations after performing Auto tuning.
	good as it did in the store.	•• Many HD channels are up scaled from SD (Standard Definition) contents.
		•• Adjust the Cable/Set top box video output resolution to 1080i or 720p.
		•• Make sure you are watching the TV at the minimum recommended distance based on the size and
		definition of the signal.

		•• Compression of video contents may cause picture distortion especially in fast moving pictures such as
	The picture is distorted:	sports and action movies.
	The picture is distorted:
	macroblock error, small block,	•• Low signal level or bad quality can cause picture distortion. This is not a TV issue.
	dots, pixelization	•• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analogue and digital

		TV.

	Colour is wrong or missing.	•• If you’re using a component connection, make sure the component cables are connected to the correct
	Colour is wrong or missing.	jacks. Incorrect or loose connections may cause colour problems or a blank screen.


	There is poor colour or	•• Adjust the Picture options in the TV menu. (go to Picture Mode / Colour / Brightness / Sharpness)
	There is poor colour or	•• Adjust Energy Saving option in the TV menu. (go to MENU - System - Eco Solution - Energy Saving)
	brightness.
	brightness.
		•• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Reset Picture)

	There is a dotted line on the	•• If the picture size is set to Screen Fit, change it to 16:9.
	edge of the screen.	•• Change cable/satellite box resolution.

	The picture is black and white.	•• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of
	The picture is black and white.	component input 1 on the TV.
		component input 1 on the TV.

	When changing channels, the	•• If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait until
	picture freezes or is distorted	the cable box reboots. It may take up to 20 minutes.
	picture freezes or is distorted
	or delayed.	•• Set the output resolution of the cable box to 1080i or 720p.

		First of all, please perform the Sound Test to confirm that your TV audio is properly operating. (go to
	Sound Quality	MENU - Support - Self Diagnosis - Sound Test)
	Sound Quality
		If the audio is ok, the sound problem may be caused by the source or signal.

	There is no sound or the sound	•• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.
	is too low at maximum volume.
	is too low at maximum volume.

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J5000-SQ_MI_BN68-08166K-00_L02.indb11

2016-07-27 �� 1:31:42

UA48J5000AWXSQ specifications

The Samsung UA48J5000AWXSQ and UA40J5000AWXSQ are part of Samsung's J5000 series, known for delivering impressive picture quality and user-friendly features, making them ideal choices for home entertainment. These models combine sleek designs with advanced technologies that enrich the viewing experience and cater to diverse entertainment needs.

One of the standout features of both models is their Full HD resolution (1920 x 1080 pixels), which ensures sharp images and vibrant colors. The aspect ratio of 16:9 allows viewers to enjoy their favorite shows and movies as intended, with a wide field of view. This makes every scene come to life, whether you're watching a fast-paced action film or a gripping drama.

The Samsung UA48J5000AWXSQ, with its 48-inch screen, offers an immersive viewing experience, while the UA40J5000AWXSQ, featuring a 40-inch display, is perfect for smaller spaces. Both models utilize Samsung's Wide Color Enhancer technology, which enhances the color quality of every image. This technology ensures that all content, regardless of the source, is displayed in rich, true-to-life colors.

Additionally, the J5000 series is equipped with advanced picture mastering techniques, enhancing contrast and clarity for a stunning visual experience. The Clear Motion Rate technology reduces motion blur, making these TVs great for sports and action-packed films, ensuring that fast-moving scenes remain crisp and clear.

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Connectivity options are ample, with multiple HDMI and USB ports available, allowing users to easily connect their favorite devices such as gaming consoles, Blu-ray players, and external hard drives. This versatility means you can enjoy a wide array of content from different sources.

The Samsung UA48J5000AWXSQ and UA40J5000AWXSQ are designed with energy efficiency in mind. They consume less power, making them environmentally friendly choices while also helping to reduce electricity bills.

In conclusion, both the Samsung UA48J5000AWXSQ and UA40J5000AWXSQ offer a blend of style, performance, and advanced technology, making them exceptional choices for any home theater setup. With their impressive features and connectivity options, they are well-suited for viewers seeking high-quality entertainment experiences.