Samsung UA48J5000AWXSQ Cable/set top box remote, Control doesn’t turn the TV on, Message appears

Issues	Solutions and Explanations
The cable/set top box remote	•• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box
control doesn’t turn the TV on
	user manual for the SAMSUNG TV code.
or off, or adjust the volume.
A “Mode Not Supported”	•• Check the supported resolution of the TV, and adjust the external device’s output resolution accordingly.
message appears.
There is a plastic smell from	•• This smell is normal and will dissipate over time.
the TV.
The TV Signal Information
is unavailable in the Self	•• This function is only available with digital channels from an Aerial / RF / Coax connection.
Diagnosis Test menu.
TV is tilted to the right or left	•• Remove the stand base from the TV and reassemble it.
side.
There are difficulties	•• Make sure the TV is placed on a flat surface. If you cannot remove the screws from the TV, please use a
assembling the stand base.	magnetized screw driver.
The Broadcasting menu is grey	•• The Broadcasting menu is only available when the TV source is selected.
out (unavailable).
Your settings are lost after 5	•• If the TV is in the Store Demo mode, it will reset audio and picture settings every 5 minutes. If you want
minutes or every time the TV is
	to change the settings from Store Demo mode to Home Use, press the SOURCE button to select TV
turned off.	mode, and go to MENU - Support - Use Mode.
	•• Check the cable connections and reconnect them.
You have intermittent loss of	•• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are
audio or video.
	flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90
	degree connectors.
You see small particles when
you look closely at the edge of	•• This is part of the product’s design and is not a defect.
the frame of the TV.
The PIP menu is not available.	•• PIP functionality is only available when you are using a HDMI or components source.
You turned the TV off 45	•• It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware downloaded
minutes ago, and it turned on
	whilst your watching TV.
again.
The message “Scrambled	•• If you are using a CAM CARD (CI/CI+), check that it is installed into the common interface slot.
Signal” or “Weak or No Signal”
	•• If there is still a problem, pull the CAM CARD out of the TV and insert it into the slot again.
appears.
There are recurrent picture/	•• Check and change the signal/source.
sound issues.
A reaction may occur between
the rubber cushion pads on the	•• To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture.
base stand and the top finish
of some furniture.
The message “This file may not	•• This may appear because of high bit rate of content. Content generally will play but could experience
be playable properly.” appears.	some playability issue.

✎✎ You can keep your TV in optimum operating condition by upgrading to the latest firmware (www.samsung.com → support) by USB.

✎✎ This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

✎✎ Some functions and pictures shown in this manual are available on specific models only.

English - 13

J5000-SQ_MI_BN68-08166K-00_L02.indb13

2016-07-27 �� 1:31:45