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Issues | Solutions and Explanations | |
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| •• Set the Speaker Select option to TV Speaker in the sound menu. | |
| •• If you are using an external device, make sure the audio cables are connected to the correct audio input | |
The picture is good but there is | jacks on the TV. | |
•• If you are using an external device, check the device’s audio output option (ex. you may need to change | ||
no sound. | ||
your cable box’s audio option to HDMI when you have a HDMI connected to your TV). | ||
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| •• If you are using a DVI to HDMI cable, a separate audio cable is required. | |
| •• Reboot the connected device by reconnecting the device’s power cable. | |
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The speakers are making an | •• Check the cable connections. Make sure a video cable is not connected to an audio input. | |
inappropriate noise. | •• For aerial or cable connections, check the signal strength. Low signal level may cause sound distortion. | |
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No Picture, No Video |
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| •• Make sure the AC power cord is securely plugged in to the wall outlet and the TV. | |
The TV will not turn on. | •• Make sure the wall outlet is working. | |
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| •• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns | |
| on, refer to “The remote control does not work” below. | |
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| •• Ensure the Sleep Timer is set to Off in the Time menu. | |
| •• If your PC is connected to the TV, check your PC power settings. | |
The TV turns off automatically. | •• Make sure the AC power cord is plugged in securely to the wall outlet and the TV. | |
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| •• No Signal Power Off turns off the TV if no signal has been received by the TV for a specified period time. | |
| Auto Power Off turns off the TV if there has been no user input in four hours. | |
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| •• Check cable connections (remove and reconnect all cables connected to the TV and external devices). | |
| •• Set your external device’s (Cable/Set top Box, DVD, | |
| connections to the TV input. For example, if an external device’s output is HDMI, it should be connected | |
There is no picture/video. | to an HDMI input on the TV. | |
•• Make sure your connected devices are powered on. | ||
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| •• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control. | |
| •• Reboot the connected device by reconnecting the device’s power cable. | |
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Aerial (Air/Cable) Connection |
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| •• Make sure the Aerial cable is connected securely. | |
The TV is not receiving all | •• Please try Setup (Initial setup) to add available channels to the channel list. Go to MENU - System - | |
channels. | Setup (Initial setup) and wait for all available channels to be stored. | |
| •• Verify the Aerial is positioned correctly. | |
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The picture is distorted: macro | •• Compression of video contents may cause picture distortion, especially on fast moving pictures such as | |
block error small block, dots, | sports and action movies. | |
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pixelization | •• A low signal can cause picture distortion. This is not a TV issue. | |
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Others |
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| •• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) | |
| contents. | |
The picture will not display in | •• Black bars on the top and bottom will appear during movies that have aspect ratios different from your | |
full screen. | ||
TV. | ||
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| •• Adjust the picture size options on your external device or TV to full screen. | |
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The remote control does not | •• Replace the remote control batteries with the poles | |
•• Clean the sensor’s transmission window on the remote. | ||
work. | ||
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| •• Try pointing the remote directly at the TV from 1.5 ~ 1.8m away. | |
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