troubleshooting
Before requesting service, please review the following.
Symptom | Check |
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The unit will not turn on. | • Is the power cord plugged into | • Connect the power plug to the | ||||
| the outlet? | outlet. |
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A function does not work when the | • Is there static electricity in the | • Disconnect the power plug and | ||||
button is pressed. | air? | connect it again. | ||||
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Sound is not produced. | • Is the unit properly connected | • Connect it correctly. | ||||
| to your TV? | • Press the Mute button to | ||||
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| • Is the Mute function on? | cancel the Mute function. | ||||
| • Is the volume set to minimum? | • Adjust the volume. | ||||
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The Picture does not appear on a TV | • Is the TV connected properly? | • Connect it correctly. | ||||
when the function is selected. |
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The remote control does not work. | • Are the batteries drained? | • Replace with new batteries. | ||||
| • Is the distance between remote | • Move closer to the unit. | ||||
| control and main unit too far? |
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The sound from the left/right | • Are the left/right audio output | • Check the left/right channel and | ||||
channels are reversed. | cables from the TV connected | connect it/them correctly. | ||||
| properly? |
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The SoundConnect (TV pairing) | • Does your TV support | • SoundConnect is supported by | ||||
failed. | SoundConnect? | some Samsung TVs released | ||||
| • Is your TV firmware the latest | after 2012. Check your TV to | ||||
| see if it supports | |||||
| version? | |||||
| SoundConnect. | |||||
| • Does an error occur when | |||||
| • Update your TV with the latest | |||||
| connecting? | |||||
| firmware. |
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| • Reset the TV MODE and |
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| • Contact the Samsung call | |||||
| connect again. | |||||
| center. |
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| • Press the |
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| button for 5 |
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| seconds to reset the product. | ||||
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ENG
● TROUBLESHOOTING
23