Samsung HT-C6950W/XER manual Other information, Troubleshooting

Page 60

Other information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom

Check/Remedy

 

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

 

Playback does not start.

• Check the region number of the BD/DVD.

 

BD/DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this Product.

 

• Make sure that the rating level is correct.

 

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

 

 

Play/Pause button is pressed.

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

Sound can be heard only from a

• On certain BD/DVD discs, sound is output from the front speakers only.

few speakers and not all 8.

• Check if the speakers are connected properly.

 

• Adjust the volume.

 

 

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

 

Select "PRO LOGIC II" by pressing

 

PL II (Dolby Pro Logic II) on the remote

 

control to use all six speakers.

 

 

 

 

 

Dolby Digital 7.1 CH Surround

• Is there "Dolby Digital 7.1 CH" mark on the disc? Dolby Digital 7.1 CH Surround Sound is

Sound is not produced.

produced only if the disc is recorded with 7.1 channel sound.

 

• Is the audio language correctly set to Dolby Digital 7.1-CH in the information

 

display?

 

 

 

 

 

The remote control does not work.

• Is the remote control being operated within its operation range of angle and distance?

 

• Are the batteries drained?

 

 

 

• Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly?

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

 

 

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

 

 

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

 

 

 

Audio language and subtitles do

• Audio language and subtitles will not work if the disc does not contain them.

not work.

 

 

 

 

 

 

Menu screen does not appear

• Are you using a disc that does not contain menus?

even when the menu function is

 

 

 

selected.

 

 

 

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Contents 1CH Blu-ray Home Cinema System Safety Information Safety WarningsEnglish Class 1 Laser ProductViewing TV using 3D function PrecautionsHolding discs Disc StorageHandling and Storing Discs LicenceContents Network Services Other Information Getting Started Icons that will be used in manualDisc Types and Characteristics Discs that cannot be playedDVD-RAM BD-LIVERegion code Disc TypesDisc Format Supported File Formats Video File SupportMusic File Support AC3Accessories USB Host SpecificationFront Panel DescriptionRear Panel Tour of the Remote Control Remote controlTV Brand Code List Setting the Remote ControlIf the TV turns off, the setting is complete  The remote control will work with Samsung TVs by defaultConnecting the Speakers ConnectionsSpeaker Components Assembled Speakers SWA-5000Installing the Speakers on the Tallboy Stand Connecting The Speakers Centre Speaker Surround Speaker LSurround Back Speaker R Surround Back Speaker L SubwooferConnections Hdmi OUT Connecting to a TV with an Hdmi Cable Best Quality Connecting External Devices/your TV via HdmiSATSatellite/Set top box HdmiHdmi Auto Detection Function Connecting the Video Out to your TV Method 1 Component Video Better QualityMethod 2 Composite Video Good Quality Optical Connecting an External Digital Component AUX Connecting an External Analogue ComponentConnecting Audio from External Components Optical Cable not supplied Set-Top BoxConnecting to the Network Broadband modem With integrated router Service RouterNetworking with PC for AllShare function See pages 58~59 Connecting the FM Antenna Connect the FM antenna supplied to the FM 75Ω Coaxial Jack This product does not receive AM broadcasts Setup Before Starting Initial SettingsPress the Enter button to select Start button Setting the Menu 3D Mode DisplayTV Screen Size Resolution BD Wise Samsung Products onlyPan-Scan Resolution according to the output mode SetupBlu-ray Disc playback Output Hdmi / connected DVD playback Output Hdmi / connectedProgressive Mode Still ModeHdmi Format Movie Frame 24 FsSpeaker Setting AudioMusical Auto Calibration Setting Musical Auto CalibrationHdmi Audio Musical Auto CalibrationDigital Output Digital Output SelectionBitstream OpticalInitial Settings Dynamic Range ControlAV Sync Internet@TV Screen SizeClock DivXR RegistrationDivXR Deactivation Set time-related functionsNetwork Settings Network SetupWired Network BD-LIVE Internet Connection Network StatusNetwork Test LanguageChange Password Power On/Off SoundParental Rating BackgroundSoftware Upgrade Contact SamsungSupport Using the Disc Menu Basic FunctionsPlayback Disc StructureUsing the Title Menu Using the Popup MenuPlaying the Title List Searching for a Desired SceneSlow Motion Play Step Motion PlayRepeat the Title or Chapter Repeat the SectionUsing the Tools button Moving to a Desired Scene DirectlySelecting the Audio Language Selecting the Subtitle LanguageSelecting the Picture Setting Setting the BonusviewChanging the Camera Angle Caption FunctionButtons on the Remote Control used for Music Playback Listening to MusicPause button Pauses playback Playing an Audio CD CD-DA/MP3 Repeat an Audio CD CD-DA/MP3Playlist Audio CD CD-DA/MP3 Screen ElementsDSPDigital Signal Processor Function SFESound Field Effect ModeSound Mode Dolby Pro Logic II Mode Using the Tools buttonPlaying a Jpeg Disc Playing back a PicturePlaying back a USB Storage Setting Mono/Stereo Presetting StationsUsing buttons on the Remote Control Using buttons on the productNetwork Services Using Internet@TVGetting Started with Internet@TV Using the Keypad Press the Enter button Map and address appear on the screenSettings Account LoginSystem Setup Enter the user account and passwordService Manager Internet@TV Services AvailableSamsung AppS PropertiesSoftware Upgrade Notification BD-LIVEApplication Program at a Glance  During video playback, play time will not displayMenu Bar Set Change State icon Select a folder toTroubleshooting Other informationUsing the Reset function will erase all stored settings To the default valuesThen press the Power button Feature is not available at the momentBD-LIVE service An error occurs BD-LIVE servicefiles Displayed OverloadedSpecifications SWA-5000 Samsung Correct disposal of batteries in this product
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