Troubleshooting

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “www.samsung.com”, then click on Support, or call Samsung customer service centre.

	Issues	Solutions and Explanations

		First of all, please perform the Picture Test and confirm that your TV is properly displaying test image.
	Picture Quality	(go to MENU - Support - Self Diagnosis - Picture Test) If the test image is properly displayed, the
		poor picture may caused by the source or signal.

		•• If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI cables to
		deliver HD (high definition) picture quality.
		•• Cable/Satellite subscribers: Try HD stations from the channel line up.
	The TV image does not look as	•• Aerial connection: Try HD stations after performing Auto tuning.
	The TV image does not look as
	good as it did in the store.	•• Many HD channels are up scaled from SD (Standard Definition) contents.

		•• Adjust the Cable/Set top box video output resolution to 1080i or 720p.
		•• Make sure you are watching the TV at the minimum recommended distance based on the size
		and definition of the signal.

		•• Compression of video contents may cause picture distortion especially in fast moving pictures
	The picture is distorted:	such as sports and action movies.
	The picture is distorted:
	macroblock error, small block,	•• Low signal level or bad quality can cause picture distortion. This is not a TV issue.
	dots, pixelization	•• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analogue and

		digital TV.

		•• Adjust the Picture options in the TV menu. (go to Picture Mode / Colour / Brightness /
		Sharpness)
	There is poor colour or	•• Adjust Energy Saving option in the TV menu. (go to MENU - System - Eco Solution - Energy
	brightness.	Saving)
		•• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Reset
		Picture)

	There is a dotted line on the	•• If the picture size is set to Screen Fit, change it to 16:9.
	There is a dotted line on the
	edge of the screen.	•• Change cable/satellite box resolution.
		•• Change cable/satellite box resolution.

	When changing channels, the	•• If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait
	When changing channels, the	until the cable box reboots. It may take up to 20 minutes.
	picture freezes or is distorted	until the cable box reboots. It may take up to 20 minutes.
	picture freezes or is distorted
	or delayed.	•• Set the output resolution of the cable box to 1080i or 720p.


		First of all, please perform the Sound Test to confirm that your TV audio is properly operating. (go to
	Sound Quality	MENU - Support - Self Diagnosis - Sound Test)
	Sound Quality
		If the audio is ok, the sound problem may be caused by the source or signal.

	There is no sound or the sound	•• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.
	is too low at maximum volume.
	is too low at maximum volume.

		•• Set the Speaker Select option to TV Speaker in the sound menu.
		•• If you are using an external device, make sure the audio cables are connected to the correct
		audio input jacks on the TV.
	The picture is good but there is	•• If you are using an external device, check the device’s audio output option (ex. you may need to
	no sound.
	no sound.	change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).

		•• If you are using a DVI to HDMI cable, a separate audio cable is required.
		•• Reboot the connected device by reconnecting the device’s power cable.

	The speakers are making an	•• Check the cable connections. Make sure a video cable is not connected to an audio input.
	The speakers are making an	•• For aerial or cable connections, check the signal strength. Low signal level may cause sound
	inappropriate noise.
		distortion.

English - 12

UE40H4200AKXRU, UE48H4200AKXUZ, UE40H4200AKXUZ, UE48H4200AKXRU, UE40H4200AKXMS specifications

The Samsung UE48H4200AKXMS, UE40H4200AKXMS, UE48H4200AKXRU, UE40H4200AKXUZ, and UE48H4200AKXUZ are part of Samsung's popular H4200 series, delivering impressive performance and features that cater to a variety of home entertainment needs. These LED televisions are well-regarded for their picture quality, smart connectivity options, and user-friendly interfaces.

One of the standout features of these models is their Full HD resolution of 1920 x 1080 pixels. This ensures that viewers can enjoy sharp and detailed images, whether they're watching movies, playing video games, or streaming content. The Ultra Clear Panel technology significantly enhances contrast and color accuracy, allowing for vivid visuals, even in brightly lit rooms.

The H4200 series also boasts a powerful HyperReal Engine that optimizes picture quality in real-time. This technology enhances color reproduction and sharpens images, creating an immersive viewing experience. Additionally, Wide Color Enhancer Plus assures that users see colors as they were meant to be seen, reproducing a broader spectrum of hues for more lifelike images.

Another key characteristic of these models is their smart TV capabilities. With built-in Wi-Fi and Samsung's Smart Hub, users have access to a plethora of apps and streaming services, including Netflix, YouTube, and Amazon Prime Video, among others. The Smart Hub's user-friendly interface makes it easy to navigate through different options and find desired content swiftly.

Moreover, the H4200 series features multiple HDMI and USB ports, providing versatility in connecting various devices such as gaming consoles, Blu-ray players, and external storage drives. This allows for seamless integration with home entertainment systems.

The energy efficiency of these models is also commendable. With energy-saving features and a certification for energy efficiency, they are designed to reduce power consumption while delivering optimal performance.

In terms of design, the slim profile and minimalistic bezel ensure that these TVs fit well in any living space without being obtrusive. Samsung's attention to aesthetic detail means that these models not only perform well but also look great in your home.

Overall, the Samsung UE48H4200AKXMS, UE40H4200AKXMS, UE48H4200AKXRU, UE40H4200AKXUZ, and UE48H4200AKXUZ are excellent choices for those looking for a blend of quality, performance, and connectivity in their television experience. With their array of features and technologies, they continue to be popular among consumers seeking reliable home entertainment solutions.