Samsung NV30MP04XB/SEK, NV30MH036X/SEK, NV30CH0Q0B/SER, NV30MH0415/SER manual Troubleshooting

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Troubleshooting

Complete the following in the order presented until your system is functioning properly. If all of the steps below fail then contact your local reseller for assistance.

Questions and Answers

Please see “Questions and Answers” on page 77 for assistance in correcting any computer operational problems.

Check the Connections

Verify all of the power and peripheral cables are securely plugged into their sockets and that your system and power supply is on.

Norton AntiVirus

Run Norton AntiVirus to ensure a virus is not affecting your computer.

To run Norton AntiVirus proceed as follows:

Click Start > All Programs > Norton AntiVirus > Norton AntiVirus 2003.

The Norton Antivirus Subscription on your Samsung notebook will expire within 3 months. It is your responsibility to update the virus definitions, and renew subscription with Symantec when the subscription expires.

Windows Help and Support

Run Windows Help and Support to find problem that may be affecting your computer.

To run Windows Help and Support proceed as follows:

Click Start > Help and Support.

Frequently Asked Questions

To view FAQ’s on your computer, please visit www.samsung.com.

Reinstalling Software

If for some reason your system crashes you may corrupt your HDD, Windows operating system and/or some of your device drivers. If this is the case, use System Recovery CD to reinstall OS and System Software CD to reinstall the corrupt device drivers.

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Contents Macrovision Statement Safety Instructions Important Safety InformationSetting Up your System Replacement Parts and Accessories Battery DisposalCare During Use Laser Safety Power Cord RequirementsLaser Safety Note General RequirementsWireless Guidance Regulatory Compliance StatementsPage Unintentional Emitter per FCC Part United States of AmericaIntentional emitter per FCC Part FCC Statement for Wireless LAN use FCC PartRegulatory Compliance Statements Unintentional Emitter per ICES-003 CanadaIntentional Emitter per RSS Regulatory Compliance Statements European Union European DirectivesRegulatory Compliance Statements Using Your Documentation Manual Documentation ConventionsInformation Icons Keyboard ConventionsSoftware User Documentation CD-ROM Device Naming ConventionTouchpad Conventions Windows ConventionsGetting Started Introducing Your ComputerFront View LCD PanelRight View Left ViewBack View Bottom ViewTurning the Computer On and Off To turn on the computerTo turn off the computer Click Turn Off ComputerGetting Started Using the Keyboard Using the Numeric Keypad Using Special Function Keys Getting Started Using the Touchpad Move ClickRight-Click DragScroll Using Wireless LAN Button Hot KeysChanging the Hot Key Setting Reading the Status Indicators Adjusting LCD Brightness To save the battery chargeMaintenance Instructions Bad pixels in the LCDTo adjust using keyboard Adjusting the VolumeTo adjust using volume control program Introducing Windows Understanding the DesktopUnderstanding the Start Menu Understanding a Window Click Start My ComputerWindows XP Tour Help and Support CenterClick Start Help and Support Using the Computer Using the CD DriveTo insert a CD To eject a CDEmergency Eject Hole To clean a CD or DVD titleTo play a DVD To use the Windows Media Player To play a video CDTo write data on a CD Option Click Write these files to CDFor more information on creating an audio CD For more information on writing CDsTo write data to a DVD What is a home theater system? Enjoying Home Theater S/PDIF PortConnect digital amp, speakers, and TV to the computer Enable S/PDIF port on the computerPress Fn+F7 / S/PDIF keys Enable S/PDIF on the DVD program To insert a Pcmcia card Using the Pcmcia Card SlotTo remove a Pcmcia card Connecting with a Modem Connecting to the InternetBefore Start Connecting Through a Wired LAN Click Start Control PanelTo use a static IP To use DhcpTo use both Dhcp and static IP simultaneously Connecting Through a Wireless LAN Option Access PointTo turn off the Wireless LAN What is an Access Point AP?Connecting to an Access Point AP Connecting to computer-to-computer networks peer-to-peer or Checking the connection statusClick Advanced On the Wireless Network tab, click Advanced Setting up a computer-to-computer networkWireless Networks tab, click Add Page Connecting to the configured computer Checking the connection status Using Wireless Networks in Other Operating Systems Installing the Wireless Client Manager programConfiguring the wireless network Network TypesPage Connecting to the Internet Using Network Services Sharing files or foldersConfiguring Sharing Sharing Printers Using Shared Files or FoldersIf your computer is a member of another workgroup Adding and Using a Shared Printer Configuring Printer SharingClick Add a printer Page Configuring Internet Sharing Sharing an Internet ConnectionChecking the Shared Internet Connection Bios Caution Using System SetupCustomizing Your Computer Starting System Setup Changing Booting Priority Configuring the Password Setting the Supervisor PasswordSetting the User Password On the Set Supervisor Password item, press EnterActivating the Hard Disk Drive Password Activating the Booting PasswordDeactivating the Password Configuring Resolution and Colour Depth When you have completed configuration, click ApplySwitching Display Devices Using the Shortcut Key Using External Display DevicesUsing Dual View to View Extended Screen Primary Deactivating Dual View Mode To move a window between display devices in Dual View modeUsing Power Management Options Basic Power Management SchemesSystem Management Standby vs. HibernationHibernate Mode Power Management or Manual Method Frequent Interruptions If You Reinstall WindowsRest Key Advanced Power Management Schemes Using the Battery Replacing BatteryMonitoring the Battery Charge Using the batteryBattery Warning To monitor in control panelBattery Calibration Calibration NotesUsing the Security Lock Port Replacing the Hard Disk Drive After replacing the hard disk Tips for Using Your Computer Travelling with Your Computer Handling SpillsAir Travel If you are travelling by air, follow these tipsStoring the Computer for Long Periods Troubleshooting System Recovery Precaution Questions and Answers Windows RelatedQ1 The system does not shutdown properly Q2 The system freezes during program operationQ1 The LCD screen is blank Display RelatedQ3 The screen blinks or displays noise for a short time Modem Related Q2 I cannot make a call using an extension lineQ1 I cannot hear the modem sound Configuring the Modem through the Control Panel Using an AT commandQ3 How do I use my modem when dialing from overseas? Troubleshooting Wired LAN Related Q1 Wake On LAN functionWireless LAN Related Q3 I cannot share an Internet connection Troubleshooting Page Troubleshooting Games and Programs Related Q4 The running speed of a game is too slow or fastTroubleshooting Installing drivers Reinstalling SoftwareRunning the system software CD Installing programs Reinstalling Windows XP Reinstalling WindowsWhat is partition configuration? What is Format?Press any key to boot from CD If You Cannot Run WindowsSpecifications System SpecificationProduct Specification Wireless LAN Specification OptionalRadio Specifications Regulatory Notice for Channel Use in France Abbreviations Pcmcia Glossary DMA direct memory access CardBusCmos memory COM portHard drive AddressIRQ interrupt request line LCD liquid-crystal displayRAM random access memory ResolutionPC Card PC slotShadow RAM TFT thin film transistor LCDRegistering Windows Using WindowsLocations of Programs folder and Control Panel Introducing Windows To Playback Audio or Video CD