TROUBLESHOOTING
The air purifier may operate abnormally not because of the product malfunction but because of minor causes or the fact that the user is not familiar with the product use. In such a case, problems can be solved easily even without the help from the service center just by checking the following. If the problem still persists after you check the following, contact the service center.
Symptom | Check | Measures to take | |
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| • Is the power cord connected? | Connect the power cord to an electric | |
| outlet for 120 V~ 60 Hz. | ||
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| • Is the display part all turned off? | Press the power button and then select | |
| the desired function. | ||
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No air is blowing. | • Isn’t the power gone out? | Use the air purifier after the power | |
comes back on. | |||
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| When the pollution level 1 lasts | |
| • Is the auto mode indicator turned on? | continuously for 10 minutes, the product | |
| switches to power saving mode, turning | ||
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| off the fan automatically. | |
The airflow speed | • Isn’t it in manual or silent mode? | Set the desired operating mode. | |
| When in sleep mode, the airflow speed | ||
does not change. | • Isn’t the room dark? | ||
is fixed to the minimum level. | |||
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The airflow speed is | • Isn’t the filter cleaning or | Check the filter cleaning and replacement | |
significantly weaker than | cycles and then clean/replace the filter(s) | ||
before. | replacement time passed? | if necessary. | |
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A bad smell comes out | • Isn’t the filter cleaning or | Check the filter cleaning and replacement | |
cycles and then clean/replace the filter(s) | |||
of the air outlet. | replacement time passed? | ||
if necessary. | |||
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| • Isn’t there dust on the pollution | Clean the lens of the pollution sensor. | |
| sensor’s lens? | ||
The color of the pollution |
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• Does the pollution level keep | Adjust the sensitivity of the pollution | ||
level indicator always | |||
stays the same. | indicating a high level? | sensor to Insensitive or standard. | |
• Does the pollution level keep | Adjust the sensitivity of the pollution | ||
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| indicating a low level? | sensor to sensitive or standard. | |
The pollution level | • Request service or ask our service center. | ||
indicator blinks. | |||
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When other functional | • Check the symptoms, unplug the product, and then request service or ask | ||
problems are detected | service center. |
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