Monessen Hearth GLX24, GLX28, GLX18, DLX18 Troubleshooting, Observed Problem Possible Cause Remedy

Page 36

TROUBLESHOOTING

WARNING

Turn appliance OFF and allow to cool before servicing. Only a qualified service person should service and repair the heater.

Note: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

 

When ignitor button is pressed, there is no spark at ODS/pilot.

1.Ignitor electrode positioned wrong.

2.Ignitor electrode is broken.

3.Ignitor electrode not connected to ignitor cable.

4.Ignitor cable pinched or wet. Keep ignitor cable dry.

5.Broken ignitor cable.

6.Bad piezo ignitor.

1 Replace ignitor.

2.Replace ignitor.

3.Reconnect ignitor cable.

4.Free ignitor cable if pinched by any metal or tubing.

5.Replace ignitor cable.

6.Replace piezo ignitor.

Appliance produces unwanted

1.

Appliance burning vapors from paint, hair

odors.

 

spray, glues, etc.

 

2.

Gas leak.

 

3.

Initial burn off.

1.Ventilate room. Stop using odor caus- ing products while heater is running.

2.Locate and correct all leaks.

3.Ventilate room and turn unit on high un- til odor is gone. Odor should be gone after 2 to 3 hours of continuous use.

Appliance shuts off during use. 1. Not enough fresh air is available for ODS/ pi- lot to operate.

2.Low line pressure.

3.ODS/pilot is partially clogged.

4.Defective Thermopile.

5.Restrictions in incoming air flow.

1.Open window and/or door for ventila- tion.

2.Contact local gas company.

3.Clean ODS/pilot.

4.Check pilot flame, check wire connec- tions, check output, should be 325 milli- volts across TH/TP and TP Terminals with ON/OFF switches off.

5.Check for bottom riser on glass door, sunken fireplace, excess lava rock/cinders densely packed against the grate.

Gas odor even when control

1.

Gas leak.

1.

Locate and correct all leaks.

knob is in OFF position.

2.

Control valve defective.

2.

Replace control valve.

 

 

 

 

 

When ignitor button is pressed,

1.

Gas supply turned off or manual shutoff valve

1.

Turn on gas supply or open manual

there is spark at ODS pilot, but

 

closed.

 

shutoff valve.

no ignition.

2.

Control knob not in PILOT position.

2.

Turn control knob to PILOT position.

 

3.

Control knob not pressed in while in PILOT

3.

Press in control knob while in PILOT

 

 

position.

 

position.

 

4.

Air in gas lines when installed.

4.

Continue holding down control knob.

 

 

 

 

Repeat igniting operation until air is re-

 

 

 

 

moved.

 

5.

ODS/pilot is clogged.

5.

Replace ODS/pilot assembly or get it

 

 

 

 

serviced.

 

6.

Gas regulator setting is not correct.

6.

Replace gas regulator.

36

14D2099

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Contents Models DLX18/GLX18 DLX24/GLX24 DLX28/GLX28 Read and Save These InstructionsWhat to do if YOU Smell GAS Contents Important Safety Information InstallerOwner From Getting Started Make Sure YOU have Received ALL PartsProduct Features and Specifications Natural GASPropane / LPG General Installation Information CodesAdequate Combustion and Ventilation AIR OFF IGN LOW/HIBTU/HR = L1 + L2 Ft x W Ft x H Ft x Fireplace and Hearth Dimensions Placement in a Fireplace with a Restrictive Barrier Height of Restriction Minimum Depth of Fireplace/FireboxClearances and Height Requirements Sidewall & Ceiling ClearancesClearances and Height Requirements Clearances and Height Requirments Measuring Heat Resistant Material for MantelMinimum Mantel Clearance with No Hood DLX/GLX Minimum Mantel Clearance with No Hood DLX/GLX 24 Floor Clearance Minimum Clearance above Combustible FlooringInstalling Vented Applications Before Fully Installing the UnitBefore Installing the Appliance Damper Stop InstallationInstalling Vented Applications Assembly ProcedurePlacing and Securing Appliance Connecting the GAS Gas ConnectionChecking GAS Pressure Manual Control FigureElectrical Wiring MILLI-VOLT Connecting Optional Wall Switch or ThermostatConnecting Remote Receiver Checking System OperationComplete Millivolt System Check LOG Placement Proper Sequence Oflog InstallationFlame Appearance Checking the Pilot FlameMILLI-VOLT Control Manual Control and Thermostat ControlChecking the Burner Flame Operating InstructionsFor Your Safety Read Before Lighting Operating InstructionsWhat to do if YOU Smell GAS Manual Control Lighting Instructions To Turn OFF GAS to HeaterThermostatic Control Lighting Instructions Rotation of Control KnobMILLI-VOLT Control Lighting Instructions PilotMatch Lighting Instructions Cleaning and Servicing Replacement Parts List DLX/GLX DLX/GLX 24/28LX Golden Oak Logs LX Aged Split Logs LX Weathered Oak Logs LX Chestnut Oak Logs Troubleshooting Observed Problem Possible Cause RemedyOne or both burners do not light 14D2099 14D2099 Lifetime Warranty Five Year WarrantyBasic Warranty

DLX18, GLX28, GLX18, GLX24, DLX28 specifications

Monessen Hearth is renowned for its innovative and aesthetically pleasing gas fireplaces, and models like the DLX28, GLX24, GLX18, GLX28, and DLX18 embody this excellence. These fireplaces are designed to elevate the ambiance of any space while providing reliable heating and energy efficiency.

The DLX series, including the DLX28 and DLX18, showcases a blend of traditional craftsmanship with modern performance. These models focus on user-friendly features, such as an easy-to-use remote control and touchscreen controls that allow homeowners to adjust settings with ease. The realistic flame presentation, enhanced by the vibrant, hand-painted log sets, offers a lifelike fire experience. The DLX series also prioritizes efficiency, with high AFUE ratings ensuring minimal energy waste.

In contrast, the GLX series, featuring the GLX24 and GLX28, is perfect for those looking to create a contemporary living space. These fireplaces provide a sleek aesthetic with clean lines and minimalistic designs, making them an ideal fit for modern interiors. The GLX models incorporate advanced technologies such as a glass ember bed and multiple flame height adjustments, providing a customizable ambiance tailored to any moment. Additionally, they offer the option of a direct vent installation, ensuring optimal ventilation while maintaining efficiency.

The GLX18 complements smaller spaces without sacrificing style or performance, making it ideal for compact homes or apartments. Like its larger counterparts, it utilizes advanced safety features, including a built-in oxygen depletion sensor for added peace of mind.

All Monessen Hearth fireplaces are equipped with robust safety systems, ensuring optimal performance and security for homeowners. These models are also designed for versatility, allowing them to be installed in various settings, from traditional brick fireplaces to contemporary wall-mounted configurations.

In summary, the Monessen Hearth DLX28, GLX24, GLX18, GLX28, and DLX18 fireplaces represent the pinnacle of comfort and technology, offering stylish designs, user-friendly features, and energy-efficient performance. Whether you prefer a classic or modern aesthetic, Monessen Hearth has a model to fit your unique style and heating needs, making them an excellent choice for any home.
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