Monessen Hearth GLX18, GLX28, GLX24, DLX18, DLX28 One or both burners do not light

Page 37

TROUBLESHOOTING

WARNING

If the gas quality is bad, your pilot may not stay lit, the burners may produce soot and the heater may backfire when lit. If the gas quality or pressure is low, contact your local gas supplier immediately.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

ODS/pilot lights, but flame goes out when control knob is re- leased.

1.Control knob not fully pressed in.

2.Control knob not pressed in long enough.

3.Manual shutoff valve not fully open.

4.Thermocouple connection loose at control valve.

5.Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot flame to go out. This problem could be caused by either low gas pressure, or a dirty or par- tially clogged ODS/pilot.

6.Thermocouple damaged.

7.Control valve damaged.

1.Press in control knob fully.

2.After ODS/pilot lights, keep control knob pressed in for 30 seconds.

3.Fully open manual shutoff valve.

4.Hand tighten until snug, then tighten 1/4 turn more.

5.Contact local gas company.

6.Replace thermocouple.

7.Replace control valve.

One or both burners do not light

1.

Burner orifice is clogged.

1.

Clean burner or replace burner orifice.

after ODS/pilot is lit.

2.

Burner orifice diameter is too small.

2.

Replace burner orifice.

 

3.

Inlet gas pressure is too low.

3.

Contact qualified service person.

 

 

 

 

 

Burner backfires during com-

1.

Manifold pressure is too low.

bustion.

2.

Burner orifice is clogged.

1.Contact local gas company.

2.Clean burner or replace burner orifice.

Slight smoke or odor during ini-

1.

Burner orifice is clogged or damaged.

1.

Clean burner or replace burner orifice.

tial operation.

2.

Burner is damaged.

2.

Replace burner.

 

3.

Gas regulator defective.

3.

Replace gas regulator.

 

 

 

 

 

Logs appear to smoke after ini-

1.

Vapors from paint or curing process of logs.

1.

Problem will stop after a few hours of

tial operation.

 

 

 

operation. Run the heater with the

 

 

 

 

damper open if you have one, or open a

 

 

 

 

window for the first few hours.

 

 

 

2.

Log heater is intended to be smokeless.

 

 

 

 

Turn OFF heater and call qualified ser-

 

 

 

 

vice person.

Heater produces a whistling noise when burner is lit.

1.Turning control knob to HIGH position when burner is cold.

2.Air in gas line.

3.Dirty or partially clogged burners orifice.

1.Turn control knob to LOW position and let warm up for a minute.

2.Operate burner until air is removed from line. Have gas line checked by local gas company.

3.Clean burner or replace burner orifice.

No gas to pilot.

1. LP-regulator shut down due to inlet pressure

 

too high.

1.Verify LP tank regulator is installed and set at 11" to 13" w.c.

2.Replace regulator on heater.

14D2099

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Contents Read and Save These Instructions Models DLX18/GLX18 DLX24/GLX24 DLX28/GLX28What to do if YOU Smell GAS Contents Installer Important Safety InformationOwner From Make Sure YOU have Received ALL Parts Getting StartedNatural GAS Product Features and SpecificationsPropane / LPG Codes General Installation InformationAdequate Combustion and Ventilation AIR OFF IGN LOW/HIBTU/HR = L1 + L2 Ft x W Ft x H Ft x Fireplace and Hearth Dimensions Height of Restriction Minimum Depth of Fireplace/Firebox Placement in a Fireplace with a Restrictive BarrierSidewall & Ceiling Clearances Clearances and Height RequirementsClearances and Height Requirements Measuring Heat Resistant Material for Mantel Clearances and Height RequirmentsMinimum Mantel Clearance with No Hood DLX/GLX Minimum Mantel Clearance with No Hood DLX/GLX 24 Minimum Clearance above Combustible Flooring Floor ClearanceBefore Fully Installing the Unit Installing Vented ApplicationsBefore Installing the Appliance Damper Stop InstallationAssembly Procedure Installing Vented ApplicationsPlacing and Securing Appliance Gas Connection Connecting the GASManual Control Figure Checking GAS PressureConnecting Optional Wall Switch or Thermostat Electrical Wiring MILLI-VOLTChecking System Operation Connecting Remote ReceiverComplete Millivolt System Check Proper Sequence Oflog Installation LOG PlacementChecking the Pilot Flame Flame AppearanceMILLI-VOLT Control Manual Control and Thermostat ControlOperating Instructions Checking the Burner FlameOperating Instructions For Your Safety Read Before LightingWhat to do if YOU Smell GAS To Turn OFF GAS to Heater Manual Control Lighting InstructionsRotation of Control Knob Thermostatic Control Lighting InstructionsPilot MILLI-VOLT Control Lighting InstructionsMatch Lighting Instructions Cleaning and Servicing Replacement Parts List DLX/GLX 24/28 DLX/GLXLX Golden Oak Logs LX Aged Split Logs LX Weathered Oak Logs LX Chestnut Oak Logs Observed Problem Possible Cause Remedy TroubleshootingOne or both burners do not light 14D2099 14D2099 Five Year Warranty Lifetime WarrantyBasic Warranty

DLX18, GLX28, GLX18, GLX24, DLX28 specifications

Monessen Hearth is renowned for its innovative and aesthetically pleasing gas fireplaces, and models like the DLX28, GLX24, GLX18, GLX28, and DLX18 embody this excellence. These fireplaces are designed to elevate the ambiance of any space while providing reliable heating and energy efficiency.

The DLX series, including the DLX28 and DLX18, showcases a blend of traditional craftsmanship with modern performance. These models focus on user-friendly features, such as an easy-to-use remote control and touchscreen controls that allow homeowners to adjust settings with ease. The realistic flame presentation, enhanced by the vibrant, hand-painted log sets, offers a lifelike fire experience. The DLX series also prioritizes efficiency, with high AFUE ratings ensuring minimal energy waste.

In contrast, the GLX series, featuring the GLX24 and GLX28, is perfect for those looking to create a contemporary living space. These fireplaces provide a sleek aesthetic with clean lines and minimalistic designs, making them an ideal fit for modern interiors. The GLX models incorporate advanced technologies such as a glass ember bed and multiple flame height adjustments, providing a customizable ambiance tailored to any moment. Additionally, they offer the option of a direct vent installation, ensuring optimal ventilation while maintaining efficiency.

The GLX18 complements smaller spaces without sacrificing style or performance, making it ideal for compact homes or apartments. Like its larger counterparts, it utilizes advanced safety features, including a built-in oxygen depletion sensor for added peace of mind.

All Monessen Hearth fireplaces are equipped with robust safety systems, ensuring optimal performance and security for homeowners. These models are also designed for versatility, allowing them to be installed in various settings, from traditional brick fireplaces to contemporary wall-mounted configurations.

In summary, the Monessen Hearth DLX28, GLX24, GLX18, GLX28, and DLX18 fireplaces represent the pinnacle of comfort and technology, offering stylish designs, user-friendly features, and energy-efficient performance. Whether you prefer a classic or modern aesthetic, Monessen Hearth has a model to fit your unique style and heating needs, making them an excellent choice for any home.
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