Napoleon Fireplaces Fireplace, GT8P, GT8N Trouble Shooting Guide, Symptom Problem Test Solution

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TROUBLE SHOOTING GUIDE

BEFORE ATTEMPTING TO TROUBLESHOOT, PURGE YOUR UNIT AND INITIALLY LIGHT THE IGNITOR AND THE MAIN BURNER WITH THE GLASS DOOR OPEN.

SYMPTOM

PROBLEM

TEST SOLUTION

Electrode sparks, burner

Hot and neutral wires are reversed

- Connect the hot wire to the black wire. Connect the neutral wire to

ignites, electrode

at control module.

the white wire.

continues to spark for

 

 

complete 7 seconds,

Sensor / flame not connecting

- Raise electrode / sensor up into flame.

burner shuts down.

 

 

Main burner flame is a

 

- Remove blockage. In extremely cold conditions, ice buildup may occur

blue, lazy, transparent

Blockage in vent.

on the terminal and should be removed as required.

flame.

 

 

 

Flame length

Unit is over-fired or under-fired.

- Check pressure readings

consistently too large

 

- Outlet pressure can be checked by removing cap (A) and replacing

or too small. Carboning

 

it with a 1/8” NPT barb fitting. Next, place pressure gauge tubing

occurs.

 

over the fitting. Gauge should read 3.5” W.C. for natural gas or

 

 

10.0” W.C. for propane. AFTER TAKING PRESSURE READINGS,

 

 

BE SURE TO REPLACE CAP TO RESEAL. DO NOT OVER-TORQUE.

 

 

- Leak test with a soap and water solution.

 

 

 

 

Air shutter has become blocked.

- Ensure air shutter opening is free of lint or other obstructions.

 

 

- Open air shutter to increase the primary air.

Carbon is being

 

- Check the input rate: check the manifold pressure and orifice size as

 

specified by the rating plate values.

deposited on glass, logs

Flame is impinging on the

- Check that the door gasketing is not broken or missing and that the

or combustion chamber

seal is tight.

surfaces.

combustion chamber.

- Check that both 3” and 5” vent liners are free of holes and well

 

 

sealed at all joints.

 

 

- Check that the minimum rise per foot has been adhered to for any

 

 

horizontal venting.

 

Sulphur from fuel is being

- Clean the glass with a gas fireplace glass cleaner. DO NOT CLEAN

White / grey film forms.

deposited on glass, logs or

GLASS WHEN HOT. If deposits are not cleaned off regularly, the

 

combustion chamber surfaces.

glass may become permanently marked.

 

 

- Check door seal.

Exhaust fumes smelled in

Fireplace is spilling.

- Check pressure relief device.

room, headaches.

- Check for chimney blockage.

 

 

 

- Ensure that the paint curing process is complete.

 

Switch is defective.

- Connect a jumper wire across the wall switch terminals; if main

 

burner lights, replace switch / thermostat.

 

 

No gas to the main

Burner orifice is blocked.

- Remove stoppage in orifice.

burner; switch is on.

 

 

Control valve faulty.

- Replace.

 

 

Faulty valve.

- Replace.

Burner will not light,

No gas at the burner.

- Check that the manual valve is turned on.

- Replace the valve.

ignitor sparks.

 

 

Out of propane gas.

- Fill the tank.

 

Ignitor

 

- Check the power source. (ie. fuse, circuit breaker)

will

 

- Check that the wire is connected to both the ignitor and the control

not

No spark at ignitor.

module.

spark.

- Check that the spark is not jumping to ignitor cover.

 

 

 

- Replace the wire if the wire insulation is broken or frayed.

 

 

- Replace the electrode if the ceramic insulator is cracked or broken.

 

Spark gap is incorrect.

- Spark gap should be 0.125” (1/8” approx.) from the electrode tip to the

 

sensor tip.

 

 

Remote wall switch is in

Wall switch is mounted upside

- Reverse.

“OFF” position; burner

down.

 

comes on.

 

 

Remote wall switch is grounding.

- Replace.

 

 

Remote wall switch wire is

- Check for ground (short); repair ground or replace wire.

 

grounding.

 

 

 

Faulty wire.

- Replace.

W415-0619 / B / 03.03.08

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Contents Installation Operation Instructions Table of Contents W415-0619 / B General Information General InstructionsRates and Efficiencies Natural GAS Propane GASVenting Lengths and AIR Terminal Locations VentingHorizontal Vent Sections Vent InstallationsMIN MAX Typical Vent Installations Horizontal TerminationTypical Vent Installations Vertical Termination Minimum AIR Ternminal Location Clearances Installation / Framing Vertical InstallationWall and Ceiling Protection Horizontal AIR Terminal Installation Using Flexible Vent ComponentsVertical AIR Terminal Installation Elbow SpacersMobile Home Installation Fireplace Vent ConnectionConversion Kits Hard Wiring Connection GAS InstallationSTAND-OFF Assembly IT is Necessary to Hard Wire this FireplaceFraming Nailing TAB InstallationFinishing Without Frame InstalledClearances to Combustibles Door RemovalClose the control door FRAME/FRONT InstallationLK8 Light Installation Optional Accent Glass InstallationOperating Instructions For Your Safety Read Before LightingAdjustments MaintenanceGAS Pressure Adjustment Venturi AdjustmentReplacement Parts ReplacementsAccessories Flexible Vent KitsSymptom Problem Test Solution Trouble Shooting GuideFireplace Service History
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GT8N, Fireplace, GT8P specifications

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