Logitech Troubleshoot Firewall Issues with Squeezebox Radio
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Squeezebox Radio Feature Guide

10/14/2009

1.If you have not yet downloaded and installed Squeezebox Server, go to www.mysqueezebox.com and click on Download Squeezebox Server.

2.To make sure Squeezebox Server is running:

a. Windows: Click on the Squeezebox Server icon in the system tray. Select Open Control Panel.

Mac: Go to System Preferences and select Squeezebox Server.

b. In the Server Status tab, if the status indicates that the server is not running, click Start Squeezebox Server.

Do you have Firewall issues?

If your computer is running third-party firewall software, it could be causing connection problems for your Squeezebox. If this might be the case in your environment, try the following:

As a quick way of diagnosing the issue, temporarily disable your firewall to allow Squeezebox Radio to communicate with your computer.

If turning off your computer’s firewall allows Squeezebox Radio to connect to your music, your firewall is likely configured to limit access to specific local hosts. Turn it back on and do the following:

a.If you are using a third-party firewall such as Trend Micro, Norton, McAfee or OneCare, please see our Knowledge Base at www.mysqueezebox.com > Support. Under Troubleshooting Help, search for instructions related to your specific firewall.

b.If your firewall is not covered by our Knowledge Base, go to your firewall software and add exceptions for three ports as follows.

Name

Port #

Protocol

Squeezebox Discovery

3483

UDP

Squeezebox Control

3483

TCP

Squeezebox Web

9000

TCP

For information about how to make this change in your firewall software, search the Internet for “exceptions, ports, <your firewall application name>,” or contact your ISP or your firewall software manufacturer for support.

Consult a network professional if you are unsure of how to configure your network properly.

Supported formats

If the music that you have stored on your computer will not play using Squeezebox Radio:

Make sure your music is not DRM (digital rights management) protected. If your music was purchased from the iTunes Store before 2009, it may contain DRM encoded files. If this is the case, Apple will remove DRM from tunes for a fee. “iTunes Plus” tracks and iTunes songs purchased in 2009 or after are not DRM protected.

Make sure Squeezebox Server is running and that you have any firewalls on your system correctly configured to allow communication between your computer and the Squeezebox.

Check the file format of your music to be sure it’s one of the supported types. Squeezebox Radio can play music that is in the following formats:

o MP3 o FLAC

o WMA standard o WAV

o AIFF o OGG

o AAC / M4A

o Apple Lossless

In addition, the following are automatically converted into supported formats by a transcoding engine that is built into Squeezebox Server: WMA Lossless, Monkey's Audio (.APE).

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Contents Squeezebox Radio Feature Guide 10/14/2009 Contents Advanced Settings Logitech hardware product limited warranty User Guides Thank youGetting Help Online Help Contact UsSqueezebox Radio at a Glance Optional Accessory PackRadio, My Music, My Apps, App Gallery and Favorites Buttons and FunctionsTitle Bar Screen DisplayStatus Bar Online PortalNow Playing Creating and Managing Playlists Access your Now Playing ListCreate a Now Playing List Create a PlaylistSave and Retrieve Playlists Internet Radio Finding and Playing Internet Radio StationsDelete a Playlist Select Save PlaylistUsing the Control Panel Access your music libraryMy Music Playing your Personal Music Library Squeezebox ServerFavorites Quickly Getting to your Favorite Music Access your AppsSave Favorites Set and Use Preset Buttons Settings More Options for Using Squeezebox RadioSet and Use the Alarm Clock and Sleep Mode Shuffle and RepeatAudio Settings Use the Sleep TimerVolume Adjustments CrossfadeChoose a Player Set Screen BrightnessCustomize your Home Menu Customize your ScreenView or change Wireless Networks Advanced SettingsChange the Language Log in RemotelyPerform a Factory Test or Reset Using Squeezebox Radio as Part of a Whole-Home SystemUse Headphones Music Inputs and OutputsRedo Squeezebox Radio setup tasks Developer Resources Troubleshooting during setupDon’t have my wireless network name and password Squeezebox Radio isn’t respondingMy network is not listed Network connection not made Network password was not acceptedCan’t connect to mysqueezebox.com Not connecting EthernetMusic is not playing Troubleshooting after setupSound is choppy, distorted, or skips Forward and Rewind buttons don’t seekIs Squeezebox Server running? Can’t play my personal music collectionSupported formats Do you have Firewall issues?Look for Apple’s DRM Digital Rights Management My iTunes music isn’t playingPage Check additional items Squeezebox Radio can’t find all of my personal musicMake sure you have one music folder Check TaggingClear library, rescan, delete cached files Need to change the languageSqueezebox Mysqueezebox.comLogitech hardware product limited warranty Logitech.com

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