Axis Communications 232d+ user manual Video Image Problems

Page 54

54AXIS 231D+/232D+ - Troubleshooting

 

Installation of additional ActiveX

Configure yourAXIS 231D+/232D+ to use a Java applet for updating the images under

 

component restricted or prohib-

Live View Config > Layout > Default Viewer for Internet Explorer. See help files for more

 

ited

information.

Video Image Problems

 

 

 

 

 

Image too dark or too light.

See the help files on Video & Image Settings

 

Problems uploading own files

There is only limited space available for the upload of your own files. Try deleting one or more

 

 

existing files, to free up space.

 

Missing images in uploads

This can occur when trying to use a larger image buffer than is actually available. Try lowering

 

 

the frame rate or the upload period.

 

Slow image update

Configuring, e.g. pre-buffers, hi-res images, high frame rate etc will reduce the performance of

 

 

the AXIS 231D+/232D+.

 

Slow performance

Slow performance may be caused by e.g. heavy network traffic, many users with access to unit,

 

 

low performing client, use of features such as Event handling., Image rotation, and applications

 

 

such as an antivirus program.

Bad

snapshot images

 

 

 

 

 

Display incorrectly configured on

In Display Properties, configure your display to show at least 65000 colors, i.e. at least 16-bit.

 

your workstation

Using only 16 or 256 colors on your display will produce dithering artifacts in the image.

 

 

Problems with the MPEG-4 format

 

 

Lower frame rate than expected.

Check with the administrator that there is enough bandwidth available. Check also the settings

 

 

for bit rate control, in the Video & Image > Advanced > MPEG-4settings. Using an inappro-

 

 

priate video object type can also affect the frame rate. See the online help for more informa-

 

 

tion.

 

 

Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to Decode

 

 

only I frames.

 

 

Lower the image resolution.

 

 

Reduce the number of applications running on the client computer.

 

No MPEG-4 displayed in the

Check that the correct network interface is selected in the AMC control panel applet (network

 

client.

tab).

 

 

Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel

 

 

applet (network tab).

 

 

In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4

 

 

decoder.

 

No multicast MPEG-4 displayed

Check with your network administrator that the multicast addresses used by the

 

in the client.

AXIS 231D+/232D+ are valid for your network.

 

 

Check with your network administrator to see if there is a firewall preventing viewing.

 

Multicast MPEG-4 only accessi-

Check if your ISP and router support multicasting, or if the router settings between the client

 

ble by local clients.

and the server need to be configured. The TTL (Time To Live) value may need to be increased.

 

Poor rendering of MPEG-4

Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.

 

images.

 

Unexpected PTZ behavior

 

 

 

 

 

Problem with hardware

Go to System Options > Maintenance > Dome Status and click Test to test the camera and

 

 

dome mechanics for errors. Contact Axis Customer Services if you receive an error message as

 

 

the result of this test.

 

 

 

For additional assistance, please contact your reseller or check the product’s support pages on the Axis Website at http://www.axis.com/techsup.

Image 54
Contents Axis 231D+/232D+ Network Dome Camera User’s Manual About This Document Intellectual Property RightsTable of contents Axis 231D+/232D+ Axis 231D+/232D+ Axis 232D+Hardware Description Using the Network Dome Camera Accessing the Axis 231D+/232D+Axis 231D+/232D+ Using the Network Dome Camera Area Zoom Pan/Tilt/Zoom ControlsPan/Tilt/Zoom Control Queue Video Streams Stream TypesMotion Jpeg MPEG-4 protocols and communication methods How to stream MPEG-4 RTP/RTSP/HTTP or RTP/RTSP/HTTPSOther methods of accessing the video stream Axis Media ControlOther MPEG-4 clients Configuring the Network Dome Camera Accessing the Setup ToolsOverview of the Setup Tools Video & Image Settings Image SettingsOverlay Settings Video StreamOverlay Image Settings Advanced Camera SettingsGo to Setup Video & Image Overlay Image MPEG-4 Settings Layout Live View ConfigCustomizing the default Upload Own Web FilesOwn Home User Defined LinksCheck Show Custom Link Action Buttons Default Video FormatDefault Viewer Output ButtonsHtml Examples Viewer SettingsUpdate External VideoSequence Mode Pan Tilt Zoom ControlsPTZ controls Click-in-imageFocus and Iris Controls Preset Positions Using CGI links to control PTZ devicesPTZ Control Queue Dome Configuration Preset PositionsGuard Tour Limits AdvancedControl Queue Ctrl PanelEvent Configuration Event ServersTriggered Event How to set up a triggered eventEvent Types Click Add triggered on the Event typesPre-trigger and Post-trigger buffers Scheduled Event How to set up a scheduled eventSet the When Activated Click Add scheduled on the Event typesHow to configure Motion Detection Motion detectionPort Status History SensitivityUsers System OptionsSecurity IP Address FilteringHttps 802.1X Network Admission ControlAxis 231D+/232D+ System Options Authentication process CA serversDate & Time Network Basic TCP/IP Settings IP Address ConfigurationServices NTP Configuration Network Advanced TCP/IP SettingsDNS Configuration Host Name ConfigurationNAT Traversal WAN internetRtsp Network TrafficNetwork QoS Quality of service QoS SettingsSmtp email RTP Multicast/ MPEG-4 Network SnmpUPnP Network BonjourSupport Overview MaintenanceSupport System OverviewResetting to Factory Default Settings ConfigurationAbout Using the Control Button Connection Module Connection Module PinoutSchematic Diagram Axis 231D+/232D+ I/O connectors and power Troubleshooting Checking the Firmware Updating the FirmwareEmergency Recovery Procedure Symptoms, Possible Causes and Remedial Actions Using ARP PingVideo Image Problems Technical Specifications ModelsAlarm and event Video management General performance considerations Optimizing your systemFrame rates Motion Jpeg Frame rates MPEG-4Bandwidth Axis 231D+/232D+ Technical Specifications Glossary of Terms Axis 231D+/232D+ Glossary of TermsCompression See Image Compression Half-duplex See Full-duplex Axis 231D+/232D+ Glossary of Terms Axis 231D+/232D+ Glossary of Terms URL Uniform Resource Locator An address on the network Axis 231D+/232D+ Glossary of Terms Index Smtp
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232d+ specifications

Axis Communications, a leading provider of IP security solutions, offers a range of high-performance cameras designed for various surveillance applications. Among their products, the Axis 232D+ and Axis 231D+ stand out for their robust features and advanced technologies, making them suitable for both indoor and outdoor environments.

The Axis 232D+ is a high-speed dome camera that delivers exceptional video quality, thanks to its 1/4-inch progressive scan CCD sensor. It offers a resolution of 704x480 pixels and can capture incredibly detailed images at up to 30 frames per second. With its pan/tilt functionality, the 232D+ can cover a wide field of view, allowing for extensive monitoring areas while maintaining high precision and responsiveness.

In addition to its impressive image quality, the Axis 232D+ features advanced digital zoom capabilities, enabling users to zoom into specific areas without significant loss of detail. The camera is equipped with a powerful infrared capability, allowing it to capture images in low-light conditions effectively. This makes it an ideal choice for 24/7 surveillance in all lighting scenarios.

On the other hand, the Axis 231D+ offers similar high-quality video performance but introduces some distinctive features. It also utilizes a 1/4-inch progressive scan CCD sensor and supports a wide dynamic range (WDR) for improved image quality in challenging lighting conditions. The 231D+ is designed for easy installation and integration into existing systems, making it a versatile option for various surveillance needs.

Both models leverage Axis' digital PTZ technology, providing users with the flexibility to pan, tilt, and zoom remotely via an intuitive web interface. This user-friendly aspect simplifies monitoring and allows quicker responses to incidents when they arise.

Furthermore, both the Axis 232D+ and 231D+ support Power over Ethernet (PoE), eliminating the need for separate power cables and simplifying installation, especially in hard-to-reach locations.

In conclusion, the Axis 232D+ and 231D+ represent Axis Communications’ commitment to delivering high-quality, versatile surveillance solutions that meet the demands of modern security challenges. Their advanced imaging technologies, robust features, and user-friendly design make them noteworthy additions to any security setup. Whether it's for large outdoor areas or indoor environments requiring vigilant monitoring, these cameras provide the performance and reliability critical for comprehensive security.