Juniper Networks IDP250 manual Requesting Technical Support, Self-Help Online Tools and Resources

IDP250 Installation Guide

Table 5: Related NSM Documentation (continued)

Document	Description
Network and Security Manager Configuring	Describes how to configure and manage IDP devices using NSM. This guide
Intrusion Detection and Prevention Devices Guide	also helps in understanding of how to configure basic and advanced NSM
	functionality, including adding new devices, deploying new device
	configurations, updating device firmware, viewing log information, and
	monitoring the status of IDP devices.
Network and Security Manager Administration	Describes how to use and configure key management features in the NSM.
Guide	It provides conceptual information, suggested workflows, and examples where
	applicable. This guide is best used in conjunction with the NSM Online Help,
	which provides step-by-step instructions for performing management tasks
	in the NSM UI.
	This guide is intended for application administrators or those individuals
	responsible for owning the server and security infrastructure and configuring
	the product for multi-user systems. It is also intended for device configuration
	administrators, firewall and VPN administrators, and network security
	operation center administrators.
Network and Security Manager Online Help	Provides task-oriented procedures describing how to perform basic tasks in
	the NSM user interface. It also includes a brief overview of the NSM system
	and a description of the GUI elements.

Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.

■JTAC policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at

http://www.juniper.net/customers/support/downloads/710059.pdf.

■Product warranties—For product warranty information, visit

http://www.juniper.net/support/warranty/.

■JTAC Hours of Operation —The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

■Find CSC offerings: http://www.juniper.net/customers/support/

■Search for known bugs: http://www2.juniper.net/kb/

■Find product documentation: http://www.juniper.net/techpubs/

xiv■ Requesting Technical Support