Juniper Networks IDP250 manual Opening a Case with Jtac, Http//kb.juniper.net

Preface

■Find solutions and answer questions using our Knowledge Base:

http://kb.juniper.net/

■Download the latest versions of software and review release notes:

http://www.juniper.net/customers/csc/software/

■Search technical bulletins for relevant hardware and software notifications:

https://www.juniper.net/alerts/

■Join and participate in the Juniper Networks Community Forum:

http://www.juniper.net/company/communities/

■Open a case online in the CSC Case Management tool: http://www.juniper.net/cm/

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool located at https://tools.juniper.net/SerialNumberEntitlementSearch/.

Opening a Case with JTAC

You can open a case with JTAC on the Web or by telephone.

■Use the Case Management tool in the CSC at http://www.juniper.net/cm/ .

■Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).

For international or direct-dial options in countries without toll-free numbers, see

http://www.juniper.net/support/requesting support.html

Requesting Technical Support ■ xv