Edimax Technology PT-31W user manual Chapter V Troubleshooting

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Chapter V Troubleshooting

Please don’t panic when you found this IP Camera is not working properly. Before you send this IP Camera back to us, you can do some simple checks to save your time:

Problem

Possible solution(s)

description

 

 

Can’t

1)

Please check the IP address of IP Camera again.

connect to

2)

Please make sure the network cable is correctly

IP Camera

 

connected to your local area network.

 

3)

Please make sure power cable is correctly connected to

 

 

IP Camera.

 

4)

Please make sure IP Camera is switched on (the LED

 

 

lights on IP Camera will light up).

No IP

1)

‘Auto search’ function only works on IP Cameras located

Camera

 

on local area network.

found

 

 

No image

1)

If the place where IP camera is installed is too dark, try

 

 

to add some lights when possible.

 

2)

Check if there’s anything covering the lens.

 

 

 

RTSP URL

1)

Main Stream (H.264/MPEG4)

 

 

RTSP://IP address :RTSP port/stream1

 

2)

MJPEG

 

 

RTSP://IP address :RTSP port/stream2

 

3)

Mobile View

 

 

RTSP://IP address :RTSP port/mobile

Complete

1. Uninstall “EdiView ” on control panel in Window OS

uninstall

2. If step one did not remove “EdiView ”, you need to

EdiView

 

manually remove” SetupEdiview “

RS-64

*3. Remove MSDE (Microsoft SQL Server Desktop Engine) if

(64 channel

necessary*

Viewer)

 

 

103

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Contents PT-31E/PT-31W Copyright Contents Chapter Package Contents Getting Familiar with Your New Network CameraPage Description Camera Installation DI/DOPage Page Page Chapter II Using Network IP Camera by Web Interface Locate the IP address of Network IP CameraPage Page For IE Viewing Live Video Description Lens set of IP camera Client Settings Rtsp Chapter III Advanced Configuration SystemDescription Security Administrator General Setup NetworkAvailable options are Advanced Setup Ddns Wireless HttpsDescription Ssid Wireless Setting Wi-Fi Connection using WPS Method 1 USE WPS ButtonIP Camera AP Setting IP Filter On the IP address and click ‘Remove’ button Image Setting VideoVideo Setting MPEG4 Overlay Setting Audio Motion PTZ Control RS-485 Protocol Event Settings Card Media FTP Server Check this box to enable FTP server upload Event ServerOn this FTP user’s home directory, you can leave this field Page Recording to SD Card Sdhc Page 12 Log Device Info Maintenance Language EdiView Installation Chapter IV Ediview 64-CHANNEL ViewerPage Page Page Page Page Page EdiView Interface Page Page Main window of EdiView will appear Emap Page ‘Motion Detected’ if you want to get a warning Page Configuration Device Page Page Page Recording Page Page System No Do not display caption on camera view You specified here, you’ll receive an alarm Same domain name Schedule Page ‘DEL’ first, then click the time period block Page You want to specify more than one alarm Page Page Video Playback Advanced Search Event Search Advanced Search Page Video will be prepared for playback Event Search Page Page Page 100 You cannot adjust video playback speed when video is 102 Chapter V Troubleshooting Federal Communication Commission Interference Statement EU Declaration of Conformity Declaration of Conformity +A12009 +A22009, Class a GNU General Public License Page No Warranty 111