Cisco Systems OL-11757-01 manual Submitting a Service Request

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Obtaining Technical Assistance

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification Tool to locate your product serial number before submitting a request for service online or by phone. You can access this tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link, clicking the All Tools (A-Z)tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Tip Displaying and Searching on Cisco.com

If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.

To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. On the Cisco.com home page, click the Advanced Search link under the Search box and then click the Technical Support & Documentation radio button.

To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended

 

 

Supplement and Release Notes for CiscoWorks Security Information Management Solution (SIMS) 3.4.1

 

 

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OL-11757-01

 

 

 

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Contents OL-11757-01 Revised October 31 Updated Documents Important Information About This UpdateAcknowledgements Agents in This Update Changed TerminologyUpdated Agents NF Agent for HP Unix NF Agent for IBM AIX OSYou already have the software that this update contains Upgrade to CiscoWorks SimsFor detailed upgrade instructions, see either Prerequisite subdirectoryProduct Availability Change Notice Documentation RoadmapOL-11757-01 NFXOSP3.4.1Release OL-11535-01 NFAgentReleaseNotesOL-11579-01 NFXOSPHCERelea OL-10759-01OL-10758-01 NFXOSPInstallGuide OL-11681-01 NFXOSPAdministratiNFXOSPDeplPlanIm OL-11531-01OL-11533-01 NFXOSPIRMAdmin NFXOSPUsersGuideOL-11532-01 NFXOSPAdvancedU OL-10757-01 NFReportsguide.CiscoRBCLoggingTuningG OL-10756-01 NFXOSPVCAdministNFXOSPRBCAdmi NistrationGuide.Cisco.pObtaining Documentation NFXOSPQuickConneCtUserGuide.Cisco.pd OL-10978-01 NFXOSPSecurityPortCisco.com Product Documentation DVDCisco Product Security Overview Documentation FeedbackOrdering Documentation Reporting Security Problems in Cisco Products For emergencies only security-alert@cisco.comObtaining Technical Assistance Product Alerts and Field NoticesCisco Technical Support & Documentation Website Submitting a Service Request Definitions of Service Request Severity Obtaining Additional Publications and Information CiscoWorks Sims Licensing and Registration This section contains the followingSupplemental End-User License Agreement Additional License RestrictionsCiscoWorks Sims Licensing and Registration CiscoWorks Sims Licensing and Registration Description of Other Rights and Limitations Getting Help with Licensing Maillicensing@cisco.comEnd User License Software License AgreementCiscoWorks Sims Licensing and Registration CiscoWorks Sims Licensing and Registration Limited Warranty CiscoWorks Sims Licensing and Registration CiscoWorks Sims Licensing and Registration
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