Warranty
operation with an incorrect power source. | refund the purchase price for such | |
| product or part. This limited warranty | |
What you must do to get service under | entitles the purchaser to | |
home warranty services. Accordingly, | ||
this limited warranty | ||
Dimplex will be responsible for all | ||
Defects must be brought to the attention of | ||
labour and transportation costs | ||
Dimplex Technical Service by contacting | ||
associated with the repair or | ||
Dimplex at | ||
replacement of the product or part | ||
except as follows: (i) charges may | ||
Cambridge Ontario, Canada N1R 7G8. | ||
be levied for travel costs incurred to | ||
Please have proof of purchase, catalogue/ | ||
travel to the purchaser’s site where the | ||
model and serial numbers available when | ||
product is located if the purchaser’s | ||
calling. Limited warranty service requires a | ||
site is beyond 30 miles (48 km) from | ||
proof of purchase of the product. | ||
the closest service depot of Dimplex’s | ||
| ||
What Dimplex will do in the event of a | dealer or service agent; and (ii) | |
the purchaser is solely responsible | ||
defect | ||
for providing clear access to all | ||
In the event a product or part covered | ||
serviceable parts of the product. | ||
by this limited warranty is proven to be | • For products (other than surrounds | |
defective in material or workmanship | ||
(mantels) and trims) for the period | ||
during (i) the 2 year limited warranty | ||
commencing at 12:01 a.m. on the | ||
period for products other than fireplace | ||
day after the first anniversary of | ||
surrounds (mantels) and trims, and (ii) | ||
the first purchase and ending at | ||
the 1 year limited warranty period for | ||
midnight on the second anniversary | ||
surrounds (mantels) and trims, you have | ||
of the date of first purchase, this | ||
the following rights: | ||
limited warranty entitles the purchaser | ||
• Limited warranty service will be | ||
to replacement parts only without | ||
performed solely by dealers or service | charge. If Dimplex is unable to | |
agents of Dimplex authorized to | replace such part, or if replacement is | |
provide limited warranty services. | not commercially practicable or cannot | |
• For products (other than surrounds | be timely made, Dimplex may, in lieu | |
(mantels) and trims) for the period | of replacement, choose to refund the | |
ending at midnight on the first | purchase price for such part. The | |
anniversary of the date of first | purchaser shall not be entitled to | |
purchase, Dimplex will in its sole | ||
discretion either repair or replace | The purchaser shall be responsible for | |
such defective product or part without | all expenses incurred for the removal | |
charge. If Dimplex is unable to | of the part and installation of the | |
repair or replace such product or | replacement part including, without | |
part, or if repair or replacement is not | limitation, all shipping costs and | |
commercially practicable or cannot | transportation costs to and from the | |
be timely made, Dimplex may, in lieu | authorized dealer’s or service agent’s | |
of repair or replacement, choose to | place of business and all labour | |
18 | www.dimplex.com |