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 | Troubleshooting 57 | |
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| Picture | 
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| Symptom | Cause & Solution | |
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| There is no picture. | yy Select the appropriate video input mode on the TV so the picture | |
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 | from the unit appears on the TV screen. | |
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 | yy Connect the video connection securely. | |
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 | yy Check the [HDMI Color Setting] in the [Setup] menu is set to the | |
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 | appropriate item that conforms to your video connection. | |
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 | yy Your TV may not suppot the resolution you have set on the player. | |
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 | Change the resolution that your TV accepts. | |
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 | yy The player’s HDMI OUT jack is connected to a DVI device that does | |
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 | not support copyright protection. | |
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| Picture noise appears | yy You are playing a disc recorded in a colour system that is different | |
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 | from your TV. | |
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 | yy Set the resolution which your TV accepts. | |
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| yy Connect the player to your TV with HDMI cable (Type A, High Speed | ||
| not output 3D views. | HDMI™ Cable with Ethernet). | |
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 | yy Your TV may not support “HDMI 1.4 3D mandatory format”. | |
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 | yy The [3D Mode] option in the [Setup] menu is set to [Off ]. | |
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 | Set the option to [On]. | |
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| Sound | 
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| Symptom | Cause & Solution | |
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| There is no sound or the sound | yy The unit is in scan, slow motion, or pause mode. | |
| is distorted. | yy The sound volume is low. | |
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 | yy Check the speaker cable connection. (page 19) | |
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Customer Support
You can update the Player using the latest software to enhance the products operation and/or add new features. To obtain the latest software for this player (if updates have been made), please visit http://lgservice.com or contact LG Electronics customer care centre.
Open source software notice
5
Troubleshooting
To obtain the corresponding source code under GPL, LGPL, MPL and other open source licenses, please visit http://opensource.lge.com. All referred license terms, warranty disclaimers and copyright notices are available to download with the source code.