Troubleshooting
Symptom | Possible Problem | Solution | |
iP99 does not turn on | AC adaptor isn't plugged into a working wall | Plug the AC adaptor into a working wall socket and plug the connector | |
| socket or not plugged into the power supply | into the supply jack on the unit | |
| jack on back of the unit |
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iP99 doesn’t respond | iP99 requires a reset | If unit is plugged in and doesn't respond, try resetting the unit by | |
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| following these steps: | |
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| a) remove iPhone/iPod from dock | |
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| b) unplug unit from power source | |
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| c) remove back up batteries | |
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| d) wait 1 hour, then resume use | |
| iPhone/iPod is not docked properly | Remove your iPhone/iPod from the dock and check for obstruction on | |
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| the connectors in the dock and on your iPhone/iPod. Then reseat it in | |
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| the dock. | |
Battery Low icon | Batteries are weak | Replace with new batteries | |
always on |
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Batteries were not installed properly | Check to make sure the polarity ( + and – ends) matches the diagram | ||
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| in the battery compartment | |
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iPhone/iPod does not | iPhone/iPod is not docked properly | Remove your iPhone/iPod from the dock and check for obstruction on | |
respond to the unit/ |
| the connectors in the dock and on your iPhone/iPod. Then reseat it in | |
iPhone/iPod is playing |
| the dock. | |
but no sound comes |
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| Upgrade software on your iPhone/iPod. For details visit | ||
out | Your iPhone/iPod software is too old | ||
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| http://www.apple.com or use iTunes on your computer | |
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| iPhone/iPod is locked up/plays but no sound | Check the volume setting. Make sure your iPhone/iPod is working | |
| comes out | properly before docking into the unit. Please refer to your iPhone/iPod | |
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| manual for details. See above for software upgrade information. | |
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| You may need to reset your iPhone/iPod. Refer to your iPhone or iPod | |
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| user guide for details on how to perform a reset. | |
| Using 1st or 2nd generation iPod, iPod Shuffle or | iP99 cannot control those iPod models or other devices. | |
| other devices. |
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Remote Control didn’t | Battery weak | Replace current battery with new battery | |
work |
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Remote Control is out of range of the iP99 | Move within 30 feet of the unit. | ||
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| remote sensor |
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iP99/iPhone/iPod | The iP99 is reacting to external interference | Move unit away from potential sources of external interference such as | |
performance is erratic |
| computers, modems, wireless devices (routers) or fluorescent light. | |
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No sound from iP99 | Volume is set too low on iP99 | Make sure volume is turned up | |
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iPhone/iPod didn’t | iPhone/iPod is not docked properly | Remove your iPhone/iPod from the dock and check for obstruction on | |
charge up |
| the connectors in the dock and on your iPhone/iPod. Then reinsert it in | |
| the dock. | ||
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| iPhone/iPod is locked up/ frozen | Please make sure your iPhone/iPod is working properly before docking | |
| iPhone/iPod battery has problem | into the unit. Please refer to your iPhone/iPod manual for details. | |
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