Desa installation manual Troubleshooting, Observed Problem Possible Cause Remedy

Page 24

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TROUBLESHOOTING

TROUBLESHOOTING

Note: For additional help, visit DESA International’s technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off and un- plug heater and let cool before servicing. Only a qualified ser- vice person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

 

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

When ignitor button is pressed, there is no

1.

Ignitor electrode not connected to igni-

1.

Reconnect ignitor cable

 

spark at ODS/pilot

 

tor cable

 

 

 

 

2.

Ignitor cable pinched or wet

2.

Free ignitor cable if pinched by any

 

 

 

 

 

metal or tubing. Keep ignitor cable dry

 

 

3.

Piezo ignitor nut is loose

3.

Tighten nut holding piezo ignitor to base

 

 

 

 

 

panel of log set. Nut is located behind

 

 

 

 

 

base panel.

 

 

4.

Broken ignitor cable

4.

Replace ignitor cable

 

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

 

6.

Ignitor electrode positioned wrong

6.

Replace pilot assembly

 

 

7.

Ignitor electrode broken

7.

Replace pilot assembly

 

 

 

 

 

 

 

When ignitor button is pressed, there is

1.

Gas supply turned off or equipment

1.

Turn on gas supply or open equipment

 

spark at ODS/pilot but no ignition

 

shutoff valve closed

 

shutoff valve

 

 

2.

Control knob not in PILOT position

2.

Turn control knob to PILOT position

 

 

3.

Control knob not pressed in while in

3.

Press in control knob while in PILOT

 

 

 

PILOT position

 

position

 

 

4.

Air in gas lines when installed

4.

Continue holding down control knob.

 

 

 

 

 

Repeat igniting operation until air is

 

 

 

 

 

removed

 

 

5.

Depleted gas supply (propane/LP only)

5.

Contact local propane/LP gas company

 

 

6.

ODS/pilot is clogged

6.

Clean ODS/pilot (see Cleaning and

 

 

 

 

 

Maintenance, page 23) or replace ODS/

 

 

 

 

 

pilot assembly

 

 

7.

Gas regulator setting is not correct

7.

Replace gas regulator

 

 

 

 

 

 

 

ODS/pilot lights but flame goes out when

1.

Control knob not fully pressed in

1.

Press in control knob fully

 

control knob is released

2.

Control knob not pressed in long enough

2.

After ODS/pilot lights, keep control

 

 

 

 

 

knob pressed in 30 seconds

 

 

3.

Safety interlock system has been

3.

Wait one minute for safety interlock sys-

 

 

 

triggered

 

tem to reset. Repeat ignition operation

 

 

4.

Equipment shutoff valve not fully open

4.

Fully open equipment shutoff valve

 

 

5.

Pilot flame not touching thermocouple,

5.

A) Contact local natural or propane/LP

 

 

 

which allows thermocouple to cool,

 

gas company

 

 

 

causing pilot flame to go out. This prob-

 

 

 

 

 

lem could be caused by one or both of

 

B) Clean ODS/pilot (see Cleaning and

 

 

 

the following:

 

Maintenance, page 23) or replace ODS/

 

 

 

A) Low gas pressure

 

pilot assembly

 

 

 

B) Dirty or partially clogged ODS/pilot

 

 

 

 

6.

Thermocouple connection loose at con-

6.

Hand tighten until snug, then tighten

 

 

 

trol valve

 

1/4 turn more

 

 

7.

Thermocouple damaged

7.

Replace pilot assembly

 

 

8.

Control valve damaged

8.

Replace control valve

For

.

.com

104415-01H

Image 24
Contents OWNER’S Operation and Installation Manual What to do if YOU Smell GASTable of Contents Safety InformationProduct Identification Other gasesOptional Remote Control Accessories Product FeaturesLocal Codes UnpackingDetermining FRESH-AIR Flow for Heater Location Confined and Unconfined SpaceDetermining if You Have a Confined or Unconfined Space Ventilation AIR Ventilation Air From Inside BuildingVentilation Air From Outdoors Installation Installation and Clearances for VENT-FREE OperationCheck GAS Type If Not Using Mantel Minimum Noncombustible Material ClearancesDetermining Minimum Mantel Clearance When Using a Hood Mantel ClearancesFloor Clearances Determining Minimum Mantel ClearanceInstalling Damper Clamp Accessory for Vented Operation Installing Heater Base AssemblyInstallation Items Needed Area of Various Standard Round FluesAttaching Base to Fireplace Floor Remote-Ready Models Only Connecting to GAS Supply External Regulator With Vent Pointing DownPressure Testing gas Supply Piping system Checking GAS ConnectionsInstalling Logs Pressure Testing Heater Gas ConnectionsProng Log Rear Burner Grate Operating Heater Lighting InstructionsManual Lighting Procedure To Turn OFF GAS to ApplianceThermostat Control Operation Shutting Off HeaterREMOTE-READY Models For Your Safety Read Before Lighting Variable Control OperationControl Knob and Ignitor Button Location Optional Remote Operation Thermostat Control OperationGhrc Series Operation Ghrcta Series OperationInspecting Burners Pilot Flame PatternFront Burner Flame Pattern Cleaning Maintenance Cleaning Burner Injector Holder and Pilot AIR Inlet HoleLogs Troubleshooting Observed Problem Possible Cause RemedyRefer to Air for Combustion and Venti Gas leak. See Warning statement Optional Positioning of Thermostat Sensing Bulb For Masonry and FACTORY-BUILT Metal FireplaceThermostat-Controlled Models Only Specifications Remote-ReadyWiring Diagram Replacement Parts Service HintsTechnical Service Parts Under WarrantyIllustrated Parts Breakdown Variable Manually Controlled Split OAK ModelsParts List Variable MANUALLY-CONTROLLED Split OAK ModelsVS30NTB and VS30PTB THERMOSTAT-CONTROLLED Models REMOTE-READY Variable Control Parts List Accessories Owners Registration Form Postage Required 104415-01H Warranty Information

R specifications

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