Desa installation manual Refer to Air for Combustion and Venti

Page 25

TROUBLESHOOTING

25

TROUBLESHOOTING

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

One or both burners do not light after ODS/

1.

Inlet gas pressure is too low

1.

Contact local natural or propane/LP gas

pilot is lit

 

 

 

company

 

2.

Burner orifice(s) clogged

2.

Clean burner(s) (see Cleaning and Main-

 

 

 

 

tenance, page 23) or replace burner

 

 

 

 

orifice(s)

 

3.

Mislocated crossover tube

3.

Contact qualified service person

 

4.

Burner orifice(s) diameter is too small

4.

Replace burner orifice(s)

 

5.

Remote selector in OFF position (Re-

5.

Put remote selector in ON position

 

 

mote-Ready Models Only)

 

 

 

6.

Wire disconnected from gas control (Re-

6.

See Wiring Diagram, page 29

 

 

mote-Ready Models Only)

 

 

 

 

 

 

 

Delayed ignition of one or both burners

1.

Manifold pressure is too low

1.

Contact local natural or propane/LP gas

 

 

 

 

company

 

2.

Burner orifice(s) clogged

2.

Clean burner(s) (see Cleaning and Main-

 

 

 

 

tenance, page 23) or replace burner

 

 

 

 

orifice(s)

 

3.

Mislocated crossover tube

3.

Contact qualified service person

 

 

 

 

 

Burner backfiring during combustion

1.

Burner orifice is clogged or damaged

1.

Clean burner (see Cleaning and Main-

 

 

 

 

tenance, page 23) or replace burner

 

 

 

 

orifice

 

2.

Damaged burner

2.

Replace damaged burner

 

3.

Gas regulator defective

3.

Replace gas regulator

 

 

 

 

 

Yellow flame in front burner during burner

1.

Not enough air

1.

Check burner(s) for dirt and debris. If

combustion

 

 

 

found, clean burner(s) (see Cleaning and

 

 

 

 

Maintenance, page 23)

 

2.

Gas regulator defective

2.

Replace gas regulator

 

 

 

 

 

Slight smoke or odor during initial operation 1. Residues from manufacturing processes and logs curing

1.Problem will stop after a few hours of operation

Heater produces a whistling noise when 1.

Turning control knob to HI position

1.

Turn control knob to LO position and

burners are lit

when burners are cold

 

let warm up for a minute

2.

Air in gas line

2.

Operate burners until air is removed

 

 

 

from line. Have gas line checked by lo-

 

 

 

cal natural or propane/LP gas company

3.

Air passageways on heater blocked

3.

Observe minimum installation clear-

 

 

 

ances (see pages 7 through 9)

4.

Dirty or partially clogged burner

4.

Clean burners (see Cleaning and Main-

 

orifice(s)

 

tenance, page 23) or replace burner

 

 

 

orifice(s)

 

 

 

 

White powder residue forming within burner box or on adjacent walls or furniture

1.When heated, vapors from furniture pol- ish, wax, carpet cleaners, etc. turn into white powder residue

1.Turn heater off when using furniture polish, wax, carpet cleaners, or similar products

Moisture/condensation noticed on windows 1. Not enough combustion/ventilation air

1. Refer to Air for Combustion and Venti-

 

lation requirements (page 4)

For morevisit www..com

104415-01H

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Contents What to do if YOU Smell GAS OWNER’S Operation and Installation ManualSafety Information Table of ContentsOther gases Product IdentificationProduct Features Optional Remote Control AccessoriesLocal Codes UnpackingConfined and Unconfined Space Determining FRESH-AIR Flow for Heater LocationDetermining if You Have a Confined or Unconfined Space Ventilation Air From Inside Building Ventilation AIRVentilation Air From Outdoors Installation and Clearances for VENT-FREE Operation InstallationCheck GAS Type Minimum Noncombustible Material Clearances If Not Using MantelMantel Clearances Determining Minimum Mantel Clearance When Using a HoodFloor Clearances Determining Minimum Mantel ClearanceInstalling Heater Base Assembly Installing Damper Clamp Accessory for Vented OperationInstallation Items Needed Area of Various Standard Round FluesAttaching Base to Fireplace Floor Remote-Ready Models Only External Regulator With Vent Pointing Down Connecting to GAS SupplyChecking GAS Connections Pressure Testing gas Supply Piping systemPressure Testing Heater Gas Connections Installing LogsProng Log Rear Burner Grate Lighting Instructions Operating HeaterTo Turn OFF GAS to Appliance Manual Lighting ProcedureThermostat Control Operation Shutting Off HeaterVariable Control Operation REMOTE-READY Models For Your Safety Read Before LightingControl Knob and Ignitor Button Location Thermostat Control Operation Optional Remote OperationGhrcta Series Operation Ghrc Series Operation Pilot Flame Pattern Inspecting Burners Front Burner Flame Pattern Cleaning Burner Injector Holder and Pilot AIR Inlet Hole Cleaning MaintenanceLogs Observed Problem Possible Cause Remedy TroubleshootingRefer to Air for Combustion and Venti Gas leak. See Warning statement For Masonry and FACTORY-BUILT Metal Fireplace Optional Positioning of Thermostat Sensing BulbThermostat-Controlled Models Only Remote-Ready SpecificationsService Hints Wiring Diagram Replacement PartsTechnical Service Parts Under WarrantyVariable Manually Controlled Split OAK Models Illustrated Parts BreakdownVariable MANUALLY-CONTROLLED Split OAK Models Parts ListVS30NTB and VS30PTB THERMOSTAT-CONTROLLED Models REMOTE-READY Variable Control Parts List Accessories Owners Registration Form Postage Required 104415-01H Warranty Information
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