Hearth and Home Technologies QV26E Troubleshooting Guide, Issues Possible Causes Solutions

Page 16

8Troubleshooting

A. Troubleshooting Guide

Issues

Possible Causes

Solutions

Heater doesn’t turn on with the main

1.

Power switch is off.

1.

Turn the power switch to the “ON” position.

switch or remote transmitter.

2.

Circuit breaker is tripped

2.

May need to put the heater on a dedicated service or

 

 

 

 

 

reduce the number of appliances on the circuit.

 

3.

Heater is unplugged from wall outlet.

3.

Plug the cord into an outlet.

 

4.

Loose wiring.

4.

Check all wiring for loose connections.

 

 

 

 

 

Heater is on, but no flame or low flame

1.

The bulbs are burned out

1.

Replace the bulbs.

intensity.

2.

Loose wiring.

2.

Check all wiring for loose connections.

 

 

 

 

 

 

Flames are frozen.

1.

Loose wiring.

1.

Check all wiring for loose connections.

 

2.

Flame element is not attached to the

2.

Reattach the flame element to the motor.

 

 

motor.

 

 

 

3.

Motor is defective.

3.

Replace the motor.

 

 

 

 

 

Excessive noise in the lower portion of

1.

Flame element isn’t seated properly.

1.

Reinstall the flame element.

the heater.

2.

Motor is defective.

2.

Replace the motor.

 

 

 

 

 

 

Heater system doesn’t come on.

1.

Heater switch is off.

1.

Turn the heater switch to the “ON” position.

 

2.

Thermostat is set too low.

2.

Move the thermostat slide until you hear a “click”.

 

3.

Heater system is overheated.

3.

The heater system is protected by a thermal cutout

 

 

 

 

switch. Shut off the switch. Wait five minutes, then turn

 

 

 

 

the heater on.

 

4.

Loose wiring.

4.

Check all wiring for loose connections.

 

 

 

 

 

Fan runs but not heat is put out.

1.

Loose wiring.

1.

Check all wiring for loose connections.

 

2.

Bad heating element.

2.

Replace the heater system.

 

 

 

 

 

Heater element is on but fan doesn’t

1.

Loose wiring.

1.

Check all wiring for loose connections.

run.

2.

Fan is defective.

2.

Replace the heater system.

 

 

 

 

 

 

The heater system doesn’t turn off.

1.

Thermostat is set too low.

1.

Move the thermostat slide until you hear a “click”.

 

 

 

 

 

Excessive noise in upper portion of the

1.

Build up of dirt on the fans.

1.

Clean all fans.

heater.

2.

Heater fan is defective.

2.

Replace the heater system.

 

 

 

 

 

 

Remote control doesn’t work.

1.

Remote is out of range.

1.

Move remote closer to the heater.

 

2.

Low batteries.

2.

Replace the batteries.

 

 

 

 

 

Odor.

 

The heater may emit a slight, harmless

 

 

 

 

odor when first used. This is a normal

 

 

 

 

condition caused by initial heating of the

 

 

 

 

internal parts and will not occur again.

 

 

 

 

 

 

 

16

Quadra-Fire • QV26E • 4038-827 Rev E • 02/05

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Contents Card Congratulations Listing Label Information/LocationTable of Contents Listing and Code Approvals CertificationImportant Instructions Fire RiskGetting Started Tools and Supplies NeededFraming and Clearances Selecting Heater LocationClearances Electrocution RiskModel # Heater LocationsFrame the Heater Framing the HeaterInstallation As a FireplaceShock Risk Shock Risk Fire RiskAs an Insert Glass. Do not install any heater with damaged,Complete or substitute parts Wiring Orange 3 PIN Install the Front Face AccessoriesInstall other Optional Accessories Finishing Checklist FinishingFinishing Material MantelOperating Instructions Main Power SwitchThermostat Troubleshooting Guide TroubleshootingIssues Possible Causes Solutions Maintenance and Service Access the FireboxClean the Firebox Compartment Clean the Back GlassMaintenance Task List When cleaning glass doorHeater Dimensions Reference MaterialsPBT = Polished Brass Trim Optional ComponentsSST = Stainless Steel Trim Fronts Model Description Width HeightService Parts QV26EHearth Assembly Description of PartQty 23/26 Log AssyLimited Warranty How to Obtain ServiceContact Information Hearth & Home Technologies Inc North Highway Coleville, WA

QV26E specifications

Hearth and Home Technologies has long been a leader in the fireplace and heating industry, and their QV26E model stands as a testament to their commitment to innovation and quality. The QV26E is a versatile, zero-clearance gas fireplace that seamlessly blends aesthetics with functionality, catering to both contemporary and traditional home designs.

One of the primary features of the QV26E is its large viewing area. The fireplace boasts a beautifully designed front that allows for an unobstructed view of the flames, creating a warm and inviting ambiance in any room. The large glass door not only enhances the visual appeal but also ensures maximum efficiency by providing better heat retention.

The QV26E is equipped with advanced technology that promotes efficiency and ease of use. Its electronic ignition system allows for reliable startups with the push of a button, eliminating the hassle of traditional match lighting. The model features adjustable flame height, enabling users to customize the intensity of the fire according to their preferences. This adaptability is complemented by a fan-forced heater, which circulates warm air throughout the space, enhancing heat distribution.

Energy efficiency is a hallmark of the QV26E. With an impressive annual fuel utilization efficiency (AFUE) rating, this gas fireplace conserves energy while delivering powerful heating performance. It can be configured for either natural gas or propane, providing flexibility based on the homeowner's needs.

The QV26E also includes easy-to-adjust controls, allowing users to manage the heat output and ambiance without any fuss. Additionally, it comes with a remote control option, enabling homeowners to ignite or extinguish the fire from the comfort of their seats.

Aesthetically, the QV26E offers a variety of styling options. Users can select from different media and log sets to create a personalized look that complements their interior decor. The fireplace is available in multiple finishes, ensuring that it fits harmoniously into any space.

Overall, Hearth and Home Technologies' QV26E model combines safety, efficiency, and beauty, making it a prime choice for those looking to enhance their living environment with a cozy and stylish heating solution. Whether you're looking to create a focal point in your home or simply seeking effective heating, the QV26E delivers in every aspect.
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