DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
If you have a question about your Dyson appliance, please call the Dyson Helpline with your serial number and details of where/when you bought the appliance, or contact us via the Dyson website.
Most questions can be solved over the phone or by email with one of our Dyson Helpline staff.
If your Dyson appliance needs service, call the Dyson Helpline so we can discuss the available options. If your appliance is under warranty, and the repair is covered, it will be repaired at no cost.
Your serial number can be found on your rating plate which is on the base of the appliance.
PLEASE REGISTER AS A DYSON
APPLIANCE OWNER
To help us ensure you receive prompt and efficient service, please register as a Dyson appliance owner. There are three ways to do this:
•Online at www.dysoncanada.ca
•Telephone the Dyson Helpline at 1-877-397-6622.
•Complete the enclosed Warranty Form and mail it to us.
This will confirm ownership of your Dyson appliance in the event of an insurance loss, and enable us to contact you if necessary.
5 YEAR WARRANTY
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED WARRANTY.
WHAT IS COVERED
Your Dyson appliance is warranted against original defects in material and workmanship for a period of 5 years from the date of purchase, when used for private household purposes in accordance with the Dyson Operating Manual. This warranty provides, at no extra cost to you, all labour and parts necessary to place your appliance in proper operating condition during the warranty period. This warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson Canada Limited shall not be liable for costs incurred as a result of:
•Appliances purchased from an unauthorized dealer.
•Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the appliance which is not in accordance with the Dyson Operating Manual.
•Use of the appliance other than for normal domestic purposes within the country of purchase, e.g. for commercial or rental purposes.
•Use of parts not in accordance with the Dyson Operating Manual.
•Use of parts and accessories other than those produced or recommended by Dyson Canada Limited.
•External sources such as weather.
•Repairs or alterations carried out by unauthorized parties or agents.
•Blockages – please refer to the Dyson Operating Manual for details of how to look for and clear blockages.
•Normal wear and tear, including normal wearing parts such as belt, filter, brush bar, hose assembly, and power cord (or where external damage or abuse is diagnosed).
•Carpet damage due to use not in accordance with flooring manufacturer’s instructions or failure to turn the brush bar off when necessary.
WARRANTY SERVICE
•Please fill out and return the Warranty Form, or register online at www.dysoncanada.ca
•Before service can take place, the terms of the warranty require that you contact the Dyson Helpline with your model name/number, serial number, date and place of purchase.
•Please keep your purchase receipt in a safe place to ensure you have this information.
•All work will be carried out by Dyson Canada Limited or their authorized agents.
•Any replaced defective parts will become property of Dyson Canada Limited.
•Service under this warranty will not extend the period of this warranty.
•If your appliance is not functioning properly, please call the Dyson Helpline. Most issues can be rectified over the telephone by our trained Dyson Helpline staff. If this is not possible Dyson Canada Limited will arrange for your appliance to be repaired and returned in full working order at no extra cost to you.
WARRANTY LIMITATION AND EXCLUSIONS
•Any representations, warranties or conditions relating to your appliance, express or implied, statutory or otherwise, including but not limited to warranty of merchantability or warranty of fitness for a particular purpose, are limited to the duration of this warranty. This limitation is not allowed by some Provinces or Territories and so this limitation may not apply to you.
•Your remedy for breach of this warranty is limited to the warranty service described above. Dyson Canada Limited will not be liable for any consequential damages or incidental damages you may incur in connection with your purchase and use of your appliance.
•This warranty gives you specific legal rights. You may also have other rights which vary by Province or Territory.
•This warranty is not transferable.
•This warranty is only available in Canada.
SUMMARY OF COVER
•The warranty becomes effective at the date of purchase (or the date of delivery if this is later).
•You must provide proof of delivery/purchase before any work can be carried out on your appliance. Without this proof, any work carried out will be chargeable.
•Please keep your receipt or delivery note.
•All work will be carried out by Dyson Canada Limited or its authorized agents.
•Any parts which are replaced will become the property of Dyson Canada Limited.
•The repair or replacement of your appliance under warranty will not extend the period of warranty.
•The warranty provides benefits which are additional to and do not affect your statutory rights as a consumer.
IMPORTANT DATA PROTECTION INFORMATION
Your details will be held by Dyson Canada Limited or others on behalf of Dyson Canada Limited so that we can assist you more quickly in our Dyson Helpline. From time to time, Dyson Canada Limited may send you special offers and news of our latest innovations.
For more information about our data collection practices, please refer to the Dyson Canada Limited privacy policy at www.dysoncanada.ca
PRODUCT INFORMATION
Please note: Small details may vary from those shown.
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose of this product responsibly and recycle where possible.
Note your serial number for future reference.
The serial number can be found on the main body of the appliance behind the clear bin.
This illustration is for example purposes only.
