Troubleshooting
Vacuum cleaner won’t turn on
Possible causes
1.Power cord not plugged in
2.Thermal protector activated
3.Upper handle not fully attached
WARNING:
To reduce the risk of electric shock, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting.
Remedies
1.Check electrical plug
2.Allow cleaner to cool for 30 minutes, see pg. 13
3.Remove upper handle and
Brush not rotating
Possible causes | Remedies | ||
1. | Brush button turned to “OFF” | 1. | Make sure brush button is in “ON” position |
2. | Vacuum is in upright position | 2. | Recline vacuum to operate brush |
3. | Brush is jammed | 3. | Remove obstruction/debris or unplug cleaner |
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| to reset brush, see page 14 |
4. | Brush needs to be reset | 4. | Unplug cleaner to reset brush, see page 14 |
5. | Upper handle not fully attached | 5. | Remove upper handle and |
Vacuum cleaner won’t pick up or low suction
Possible causes
1.Incorrect height setting
2.Hose not properly positioned
3.Dirt container not installed properly
4.Dirt container full
5.Clog in cleaner
6.Filters are dirty
7.Hose not properly attached
8.Filter door and/or gasket missing or not installed properly
Remedies
1.Turn dial to lower setting
2.Make sure hose is fully seated in hose base and diverter is seated up to the left
3.Check assembly of upper and lower portions, correctly position and snap into place
4.Empty dirt container
5.Follow instructions on pg.
6.Check and clean foam filter, check and replace HEPA filter cartridge if needed
7.Make sure hose cuff is locked into the bottom left side of vacuum
8.Check filter door and gasket for proper position
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