Troubleshooting
Note: The Troubleshooting section replaces pages
Observe the green LED on the water heater gas control. Diagnostic codes are displayed with a 3 second pause before repeating. Once the diagnostic code is known, check and repair the water heater, as recommended in the table below.
Green LED
LED Status | Control Status | Probable Cause | Service Procedure | |
None (LED | Electrical power not | Control power switch in "OFF" | Turn Power On | |
not on or | present | position. | ||
flashing) | Supply voltage interrupted. |
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One short | Temperature demand is satisfied |
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flash every | Thermostat is | Normal operation | ||
four seconds | satisfied (no faults) | (no call for heat) |
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Alternates |
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bright and | Thermostat calling | Tank temperature below | Normal operation | |
dim | for heat (no fault) | setpoint of thermostat | ||
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(heartbeat) |
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| 1. Unstable pilot |
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| 2. Pilot tube blocked or restricted | 1. See Burner Inspection on | |
Short flash | Weak pilot signal | 3. Oxidation | page 17 | |
once every | electrode | |||
second | on last call for heat | 4. Wire damage to pilot | Testing and Replacement on | |
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| assembly or bad connection at | page 19 | |
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| gas control |
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Two flashes, |
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| 1. Verify cord sets are fully | |
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| plugged in | ||
three second | Relay not working | Faulty relay | ||
2. See Relay Replacement on | ||||
pause |
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| page 28 | ||
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Three |
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| 1. Verify cord sets are fully | |
flashes, | Relay not working | Faulty relay | plugged in | |
three second | 2. See Relay Replacement on | |||
pause |
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| page 28 | |
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Four flashes, | Excessive tank | 1. Thermal well sensor out of | 1. Test Gas Control & Thermal | |
temperature, | Well | |||
three second | calibration | |||
system must be | 2. Replace gas control if | |||
pause | 2. Faulty gas control | |||
reset | necessary | |||
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Five flashes, | False pilot flame |
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three second | Pilot valve stuck in open position | Replace gas control | ||
present | ||||
pause |
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| 1. Unstable pilot |
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Six flashes, |
| 2. Pilot tube block or restricted | 1. See Burner Inspection on | |
one flash, | Failed to light pilot, | 3. Oxidation | page 17 | |
three second | system resets after | electrode | ||
pause (Soft | (5) minutes | 4. Wire damage to pilot | Testing and Replacement on | |
Lockout) |
| assembly or bad connection at | page 19 | |
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| gas valve |
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| Page 13 |
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