Troubleshooting
Problem |
| Possible Causes |
| Possible Solutions | |
Pump runs, but |
| Disconnect power cords immediately |
| Disconnect power cords immediately | |
will not deliver |
| to prevent damage from running dry. |
| to prevent damage from running dry. | |
any water. | 1. | Pump “airlock”. | 1. | Drill a 3/16 IN. diameter air bleed hole | |
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| Impeller trapped in an air bubble. |
| through the Discharge Pipe just | |
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| above the Lower Base. | |
| 2. | Shut off valve closed (if installed). | 2. | Open valve. | |
| 3. | Filter clogged. | 3. | Clean out dirt and debris from filter. | |
| 4. | Impeller clogged. | 4. | Remove Volute. Clean out dirt and debris | |
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| from Impeller. Then replace Volute. | |
| 5. | Discharge Pipe frozen or blocked. | 5. | Thaw pipe and/or remove debris. | |
| 6. | Optional check valve stuck or | 6. | Examine and correct check valve. | |
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| installed backwards. |
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Pump won’t | 1. Check power connections and circuits/fuses. | 1. | Consult with an electrician. | ||
start or run. | 2. | Water level too low. | 2. | Allow water level to rise above the | |
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| Float Switch Operation ON Height | |
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| or move Pump to a lower location. | |
| 3. | Filter clogged. | 3. | Clean out dirt and debris from filter. | |
| 4. | Impeller clogged. | 4. | Remove Volute. Clean out dirt and debris | |
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| from Impeller. Then replace Volute. | |
| 5. | Motor damaged or worn out. | 5. | Pump must be replaced. | |
Excessive noise | 1. | Debris in impeller. | 1. | Remove filter, if equipped. | |
or vibration. |
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| Clean impeller. Then replace filter. | |
| 2. | Discharge pipe restricted. | 2. | Clean pump and discharge pipe. | |
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| Straighten flexible hose. | |
| 3. | Worn bearings. | 3. | Pump must be replaced. | |
Pump starts | 1. Water temperature too high. | 1. | Do not exceed 77° F (25°C). | ||
and stops too | 2. | Back flow of water from discharge pipe. | 2. | Install or inspect optional check valve. | |
frequently. | |||||
3. | Extension cord used. | 3. | Eliminate use of extension cord. | ||
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| Have licensed electrician install | |
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| GFCI‑protected outlet near pump if needed. | |
Pump does |
| DISCONNECT POWER CORDS FIRST |
| DISCONNECT POWER CORDS FIRST | |
not shut off |
| TO PREVENT SERIOUS INJURY. |
| TO PREVENT SERIOUS INJURY. | |
automatically. | 1. | Pump Cord not connected through | 1. | Plug Pump Cord into back of | |
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| Float Switch Cord plug. |
| Float Switch Cord plug. | |
| 2. | Float Switch stuck. | 2. | Check for free movement of Float Switch. | |
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| Clear debris away from beneath Float Switch. | |
| 3. | Check valve not installed | 3. | Make sure check valve is properly | |
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| properly or functioning. |
| installed and in working order. | |
| 4. | Defective Float Switch. | 4. | Unplug Pump from its electrical outlet. | |
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| Do not use until qualified technician | |
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| checks Pump for proper operation. |
Follow all safety precautions whenever diagnosing or servicing the tool.
Disconnect power supply before service.
Page 6 | For technical questions, please call | Sump Pump manual |