Troubleshooting Guide
English
PROBLEM | POSSIBLE REASONS & SOLUTIONS | |
| Your Steam Mop should be securely plugged into a |
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The Pro Lite Steam | 120V AC electrical outlet only. |
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Pocket® Mop will | Check your fuse or breaker. |
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not | If your unit still does not work, please contact Customer Care at |
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| Is there water in the water tank? If not, add water to your Steam |
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The unit will not | Mop following instructions on page 4. |
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make steam. | If the unit still doesn’t make steam, please contact Customer |
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| Care at |
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| If you have already plugged in your unit, unplug and try a |
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Cannot select steam | different outlet. This may reset the standby mode. |
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Add water to the tank and press the ON/Standby button to |
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setting/flashing blue |
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select a steam setting. |
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light remains on. |
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If your unit still does not work, please contact Customer Care at |
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The Pro Lite Steam | Check to see if your |
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We recommend you unplug the Steam Mop and change the |
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Pocket® Mop leaves |
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water on the floor. | Make sure the |
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The Pro Lite Steam | Do not leave your Steam Mop on the floor with a damp or |
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wet cleaning pad. |
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Pocket® Mop left | If you’re using tap water we recommend switching |
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a white spot on |
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to distilled water. |
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the floor. |
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Make sure the cap is securely on the water tank. |
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| The |
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| cleaning pad. |
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| If you washed the cleaning pad with powder detergent, then it |
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| may be damaged and require replacement. Replacement pads |
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| are available at www.sharkclean.com. |
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Floors are cloudy, | You might have left the mop in the same spot for too long. |
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Do you have hard water? If you do, you might want to switch to |
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streaky or spotty |
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distilled water. |
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after steaming. | This might be leftover from past cleaners used on the floor |
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| surface. Use the Steam Mop a few more times and see if the |
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| leftover cloudiness is removed. If this does not work, we suggest |
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| rinsing the floor with water, letting it dry, and then steam |
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| mopping again with a clean pad. One or more rinses generally |
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| removes the residue. A more stubborn case may require you to |
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| rinse the floor with a mix of one part vinegar and two parts water. |
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The Pro Lite Steam | Make sure the |
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Pocket® Mop is | Check to see if the cleaning pad is excessively dirty. If so, |
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hard to push. | replace the cleaning pad. |
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www.sharkclean.com
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