Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do

Water feels slippery	Absence of hard minerals	• This is normal.
after installation of
water softening system

Water softening system	Water softening system	• Does not use much salt to regenerate—very efficient.
not using any salt	is a “demand” unit

	Possible salt bridge	• See the Care and cleaning section.

	Possible plugged nozzle	• See the Care and cleaning section.
	and venturi

Water is blue color after	Acidic water in	• Have the water tested at once.
water softening system	copper plumbing	WARNING:
was installed		WARNING:
		Do not drink the water until problem has been corrected.

Water softening system	Meter turbine stuck	• Call for service.
not regenerating

	Sensor wire corroded	• Call for service.

	Face plate defective	• Call for service.

	No power to unit	• Check the circuit breaker or fuses.

Cloudiness on glassware	Combination of soft	• This is called etching and is permanent. To prevent this
(automatic dishwashers)	water and too much	from happening, use less detergent with soft water. Wash
	detergent	glassware in the shortest cycle that will get them clean.

Salty tasting water	Not run through an initial	• Press and hold TOUCH or HOLD button until
after installation	regeneration cycle at installation	RECHARGE starts to flash.
		• At completion of regeneration cycle (approx. 2 hrs.)
		run water from faucets to purge the salty water.

	Low water pressure	• Check pressure; should be minimum 20 psi.

	Restricted drain hose	• Clean and reconnect hose.

Resin beads showing up	Cracked distributor	• Call for service.
in drinking water and sink

Sounds you might hear	Running water from the	• This is normal.
	unit into a drain

Water has air bubbles	Air in system after installation	• Will go away after it runs for a while.
and is cloudy

Safety Instructions

Operating Instructions

Troubleshooting Tips

Customer Service

GXSF23Z01, PNSF35B specifications

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