Before you call for service…
Troubleshooting Tips
Review the charts on the following pages first and you may not need to call for service.
Problem |
| Possible Causes | What To Do |
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Water contains |
| New filter cartridges | • Turn on the filtered water |
tiny black particles |
| contain activated | faucet and allow these |
|
| carbon, which is a | harmless carbon particles |
|
| harmless black powder | to purge from the cartridge. |
|
|
| Turn off the faucet when |
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|
| the water is clear. |
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|
|
Water has air bubbles |
| Air in system after | • Will go away after water |
and is cloudy |
| installation | runs for a while. |
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|
Indicator light on the |
| Six months usage has | • Replace both filters and |
faucet base is flashing |
| occurred. This is the | batteries in the battery |
|
| maximum life of the | pack. |
|
| filter cartridges |
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|
Indicator light on the |
| Faucet base leadwire not | • Connect. |
faucet base is not |
| connected to battery |
|
working |
| pack leadwire |
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|
| Batteries may need | • Observe orientation |
|
| to be replaced or | markings on the holder |
|
| they may have been | and install correctly. |
|
| installed incorrectly | Replace batteries if old. |
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|
| Leadwires damaged | • Inspect and repair as |
|
|
| needed. |
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|
Chlorine taste and/or |
| The filter cartridges no | • Replace both cartridges |
odor in the product |
| longer removing chlorine | and batteries in the |
water |
| from the water supply | battery pack. |
Safety Information
Operating Instructions
Troubleshooting Tips
Customer Service
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