Moen 8304 Electronic Faucet-Troubleshooting Guide Battery Powered, Not turn on, Not shut, Off

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TROUBLESHOOTING

Electronic Faucet-Troubleshooting Guide Battery Powered

Normal operation: When new batteries are inserted, the red indicator light on faucet and the lights on circuit board will blink. When a user’s hands are placed under the spout, the red light will flash one time and water starts to flow. Water stops when hands are removed. Red indicator light stays on when battery is low.

 

Problem

Possible Cause

To Diagnose

Remedy

Faucet will

Water not on.

 

Check water supply.

Turn on water supply.

 

not turn on

Power supply failure.

 

Check wires and connections.

Reconnect battery holder wires.

 

 

 

Battery is weak.

 

Red indicator light stays on, no click.

Replace batteries.

 

 

 

 

 

 

 

 

 

Sensor distance too short into bowl.

 

Use hand/palm to find focal point.

Adjust sensor distance

 

 

 

 

 

(see Table E).

 

 

 

 

 

 

 

 

 

Electronic circuit board is defective.

 

Change batteries but no light or action.

Replace circuit board.

 

 

 

 

 

 

 

 

 

Sensor eyes are defective.

 

Re-inserting battery, red light doesn’t

Replace sensor eyes and cable.

 

 

 

 

blink.

 

 

 

 

Solenoid valve is clogged.

 

Solenoid is clicking but no water.

Clean solenoid and water pathway.

 

 

 

 

 

 

 

 

 

In-line filter is clogged.

 

Open clean-out filter screen (14) and trap.

Clean the filter.

 

 

 

 

 

 

 

 

 

Solenoid coil is defective.

 

No clicking after re-inserting battery.

Replace solenoid coil.

 

 

 

 

 

 

 

Faucet will

Remove battery. If faucet stops running, the problem is electronic (sensor is defective; replace sensor, or, sensor

 

not shut

distance adjustment is too long, adjust sensor distance adjustment). If the faucet continues to run, the problem is

 

off.

mechanical. See below for remedy.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Faucet

Solenoid valve is clogged or sticking.

 

Open solenoid valve and check for debris.

Clean solenoid valve and water pathway.

drips.

 

 

 

Replace piston, spring or disc.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For further assistance, call Moen at 1-800-289-6636.

WARRANTY

CONSUMER INFORMATION

 

 

Moen products have been manufactured under the highest standards of quality and workmanship. Moen warrants to the original consumer purchaser for as long as the original consumer purchaser owns their home (the “Warranty Period” for homeowners), that this faucet will be leak and drip-free during normal use and all parts and finishes of this faucet will be free from defects in material and manufacturing workmanship. All other purchasers (including purchasers for industrial, commercial and business use) are warranted for a period of 5 years from the original date of purchase (the “Warranty Period” for non-homeowners).

If this faucet should ever develop a leak or drip during the Warranty Period, Moen will FREE OF CHARGE provide the

parts

necessary

to put

the faucet back in good working

condition

and will replace FREE OF CHARGE,

any

part

or

finish

that

proves

defective

in material and

manufacturing

workmanship,

under

normal

installation,

use

and

service.

Replacement

parts

may

be

obtained by

calling

1-800-289-6636 (Canada 1-800-465-6130), or by writing to the

address shown.

Proof of purchase (original sales

receipt) from the original consumer purchaser must accompany all warranty claims. Defects or damage caused by the use of other than genuine Moen parts are not covered by this warranty. This warranty is applicable only to faucets purchased after December 1995 and shall be effective from the date of purchase as shown on purchaser’s receipt.

This warranty is extensive in that it covers replacement of all defective parts and finishes. However, damage due to installation error, product abuse, product misuse, or use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a contractor, service company, or yourself, are excluded from this warranty. Moen will not be responsible for labor charges and/or damage incurred in installation, repair or replacement, nor for any indirect, incidental or consequential damages, losses, injury or costs of any nature relating to this faucet. Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions and guarantees, whether expressed or implied, statutory or otherwise, including without restriction those of merchantability or of fitness for use.

Some states, provinces and nations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state, province to province, nation to nation. Moen will advise you of the procedure to follow in making warranty claims. Simply write to Moen Incorporated using the address below. Explain the defect and include proof of purchase and your name, address, area code and telephone number.

Faucets made of leaded brass alloys may contribute small amounts of lead to water that is allowed to stand in contact with the brass. The amount of lead contributed by any faucet is highest when the faucet is new. The following steps may reduce potential exposure to lead from faucets and other parts of the plumbing system:

Always run the water for a few seconds prior to use for drinking or cooking

Use only cold water for drinking or cooking

If you wish to flush the entire plumbing system of water that has been standing in the pipes or other fittings, run the cold water until the temperature of the water drops, indicating water coming from the outside main

If you are concerned about lead in your water, have your water tested by a certified laboratory in your area

HELPLINE:

1 (800) BUY MOEN

[289-6636]

In the U.S. call our toll free Helpline number, for answers to any product installation, or warranty questions.

In Canada:

Toronto: 905-829-3400;

Rest of Canada: 1-800-465-6130

In Mexico:

(84) 88-08-26, 88-08-27, o 91-800-84-345

4

Moen Incorporated • 25300 Al Moen Drive • North Olmsted, OH 44070-8022 U.S.A. In Canada Moen Inc. • 2816 Bristol Circle • Oakville, Ontario L6H5S7

INS239

 

 

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Contents INS239 Model ModeloModéle Helpful Tools Herramientas Utiles Outils UtilesParts Diagram DI´ÁGRAMA DE Piezas Tableau DES Pièces PartsPièces Suministradas FourniesInstallation Instructions Electronic FaucetOperations OperationElectronic Faucet-Troubleshooting Guide Battery Powered Problem Possible Cause To Diagnose Remedy Faucet willNot turn on Not shutLlave Electrónica OperacionesOperación Instrucciones DE InstalacionProblema Causa Posible Para Diagnosticar Remedio LA Llave No SEEnciende CierraDirectives D’INSTALLATION Robinet elétroniqueFonctionnement FonctionnementLE Robinet PASRobinet NE SE

8304 specifications

The Moen 8304 is a high-performance kitchen faucet that combines functionality with stylish design. Designed to meet the varying needs of modern kitchens, this faucet is an ideal choice for home chefs and families alike.

One of the standout features of the Moen 8304 is its innovative Reflex system. This technology allows the spray head to smoothly retract back into place after use, ensuring a clean and clutter-free look. The Reflex system also provides a wide range of motion, making it easy to reach all areas of your sink for efficient cleaning and rinsing.

The Moen 8304 is equipped with a powerful pull-down spray head that offers two distinct spray modes: aerated stream for everyday tasks and powerful spray for heavy-duty cleaning. This versatility allows users to switch between various tasks seamlessly, enhancing the overall kitchen experience. The spray head features a magnetic docking system that keeps it securely in place when not in use, eliminating drooping or lingering disarray.

Another significant characteristic of the Moen 8304 is its durable construction. Made from high-quality materials, this faucet is designed to withstand the rigors of daily use while maintaining its sleek appearance. The stainless steel finish not only adds to its modern aesthetic but also resists fingerprints and water spots, ensuring easy maintenance.

The Moen 8304 is also designed with ease of installation in mind. It utilizes a single-handle design that allows for quick temperature and flow control, while the included Duralock quick connect system simplifies plumbing installation, making it an accessible choice for both professionals and DIY enthusiasts.

Moreover, this faucet is designed with water-saving technology, offering a flow rate of 1.5 gallons per minute. This feature not only conserves water but also helps reduce utility bills without sacrificing performance.

The Moen 8304 carries the brand's commitment to quality and innovation, making it a trusted choice for homeowners looking to elevate their kitchen experience. With its advanced technologies, stylish look, and user-friendly features, the Moen 8304 stands out as a premium option in the realm of kitchen faucets. Whether you are upgrading your kitchen or completing a new build, the Moen 8304 is sure to impress with its blend of performance and design.