Troubleshooting
Problem | Possible cause | Solution |
Outputs both hot and cold water, | Supply lines connected to the | Reconnect supply lines to correct |
but no mix | incorrect elbows | elbows |
Insufficient water | Filters inside supply elbows | Remove and clean filters |
| clogged |
|
Erratic water temperature | Thermostatic mixer cartridge faulty | Replace thermostat cartridge |
Function drips, won’t shut off | Volume control cartridge faulty | Replace volume control cartridge |
completely |
|
|
Hot water bleeds over into cold | Faulty check valve | Remove and clean check valve, |
water supply in house or vice- |
| replace if necessary |
versa |
|
|
Limited Lifetime Consumer Warranty
This product has been manufactured and tested to the highest quality standards by Hansgrohe, Inc. (“Hansgrohe”). This warranty is limited to Hansgrohe products which are purchased by a consumer in the United States after March 1, 1996, and installed in either the United States or Canada.
WHO IS COVERED BY THE WARRANTY
This warranty extends to the original consumer purchaser only. This warranty is
WHAT IS COVERED BY THE WARRANTY
This warranty covers only your Hansgrohe manufactured product. Hansgrohe warrants this product against defects in material or workmanship as follows: Hansgrohe will repair at no charge for parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. If Hansgrohe is unable to provide a replacement and repair is not practical or cannot be timely made, Hansgrohe may elect to refund the purchase price in exchange for the return of the product.
LENGTH OF WARRANTY
Replacement or repaired parts of products will be covered for the term of this warranty as stated in the following two sentenc- es. If you are a consumer who purchased the product for use primarily for personal, family, or household purposes, this war- ranty extends for as long as you own the product and the home in which the product is originally installed. If you purchased the product for use primarily for any other purpose, including, without limitation, a commercial purpose, this warranty extends only (i) for 1 year, with respect to Hansgrohe and Commercial products, and (ii) for 5 years, with respect to AXOR products.
THIS WARRANTY DOES NOT COVER, AND HANSGROHE WILL NOT PAY FOR:
A.Conditions, malfunctions or damage not resulting from defects in material or workmanship.
B.Conditions, malfunctions or damage resulting from (1) normal wear and tear, improper installation, improper mainte- nance, misuse, abuse, negligence, accident or alteration, or (2) the use of abrasive or caustic cleaning agents or “no- rinse” cleaning products, or the use of the product in any manner contrary to the product instructions. (3) Conditions in the home such as excessive water pressure or corrosion.
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