Electrolux ESI 602 manual Service and Spare Parts, Customer Care Department, Guarantee Conditions

Service and Spare Parts

In the event of your appliance requiring service, or if you wish to purchase spare parts please contact your local Service Force Centre by telephoning:

08705 929929

Your telephone call will be automatically routed to the Service Force centre covering your post code area.

For the address of your local Service Force Centre and further information about Service Force, please visit the website at www .serviceforce.co.uk

Before calling out an engineer, please ensure you read the details under the heading Something not working.

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of the fault

4.The model and serial number (found on the rating plate)

5.The purchase date

Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee service calls.

Customer Care

Department

For general enquiries concerning your Electrolux appliance or for further information on Electrolux products please contact our Customer Care Department by letter or telephone at the address

*calls to this number may be recorded for training purposes

Guarantee Conditions

Standard guarantee conditions

We, Electrolux, undertake that if within 12 months of the date of purchase this Electrolux appliance or any part thereof is proved to be defective by reason only of faulty workmanship or materials, we will, at our option repair or replace the same FREE OF CHARGE for labour, materials or carriage on condition that:

●The appliance has been correctly installed and used only on the electricity supply stated on the rating plate.

●The appliance has been used for normal domestic purposes only, and in accordance with the manufacturer’s instructions.

●The appliance has not been serviced, maintained repaired, taken apart or tampered with by any person not authorised by us.

●All service work under this guarantee must be undertaken by a Electrolux Service Force Centre.

●Any appliance or defective part replaced shall become the Company’s property.

●This guarantee is in addition to your statutory and other legal rights.

Home visits are made between8.30am and 5.30pm Monday to Friday. Visits may be available outside these hours in which case a

premium will be charged.

Exclusions

This guarantee does not cover:

●Damage or calls resulting from transportation, improper use or neglect, the replacement of any light bulbs or removable parts of glass or plastic.

●Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances outside the United Kingdom.

●Appliances found to be in use within a commercial environment, plus those which are subject to rental agreements.

●Products of Electrolux manufacture which are not marketed by Electrolux.

European Guarantee

If you should move to another country within Europe then your guarantee moves with you to your new home subject to the following qualifications:

●The guarantee starts from the date you first purchased your product.

●The guarantee is for the same period and to the same extent for labour and parts as exists in the new country of use for this brand or range of products.

●This guarantee relates to you and cannot be transferred to another user.

●Your new home is within the European Community (EC) or European free Trade Area.

●The product is installed and used in accordance with our instructions and is only used domestically, i.e. a normal household.

●The product is installed taking into account regulations in your new country.

Before you move please contact your nearest Customer Care centre, listed below, to give them details of your new home. They will then ensure that the local service Organisation is aware of your move and able to look after you and your appliances.