guarantee/customer service electrolux 39
Guarantee/Customer Service
Belgium
DECLARATION OF GUARANTEE TERMS.
Our appliances are produced with the greatest of care. However, a defect may still occur.
Our consumer services department will repair this upon request, either during or after the guarantee period. The service life of the appliance will not, however, be reduced as a result.
This declaration of guarantee terms is based on European Union Directive 99/44/EC and the provisions of the Civil Code. The statutory rights that the consumer has under this legislation are not affected by this declaration of guarantee terms.
This declaration does not affect the vendor's statutory warranty to the end user. The appliance is guaranteed within the context of and in adherence with the following terms:
1.In accordance with provisions laid down in paragraphs 2 to 15, we will remedy free of charge any defect that occurs within 24 months from the date the appliance is delivered to the first end user. These guarantee terms do not apply in the event of use for professional or equivalent purposes.
2.Performing the guarantee means that the appliance is returned to the condition it was in before the defect occurred. Defective parts are replaced or repaired. Parts replaced free of charge become our property.
3.So as to avoid more severe damage, the defect must be brought to our attention immediately.
4.Applying the guarantee is subject to the consumer providing proof of purchase showing the purchase and/or delivery date.
5.The guarantee will not apply if damage caused to delicate parts, such as glass (vitreous ceramic), synthetic materials and rubber, is the result of inappropriate use.
6.The guarantee cannot be called on for minor faults that do not affect the value or the overall reliability of the appliance.
7.The statutory warranty does not apply when defects are caused by:
–a chemical or electrochemical reaction caused by water,
–abnormal environmental conditions in general,
–unsuitable operating conditions,
–contact with harsh substances.
8.The guarantee does not apply to defects due to transport which have occurred outside of our responsibility. Nor will the guarantee cover those caused by inadequate installation or assembly, lack of maintenance or failure to respect the assembly instructions or directions for use.