Troubleshooting
Problem | Possible Cause and/or Remedy |
Range will not function. | Range is not connected to electrical power: |
| Have electrician check power circuit breaker, |
| wiring, and fuses. |
Broil does not work. | Temperature control knob is rotated too far |
| past broil position. |
|
|
Oven light will not work. | Light bulb is burned out. |
| Range is not connected to power. |
Igniters will not work. | Circuit is tripped. |
| Fuse is blown. |
| Range is not connected to power. |
|
|
Igniters sparking but no | Gas supply valve is in “OFF” position. |
flame ignition. | Gas supply is interrupted. |
| |
Igniters sparking | Power supply is not grounded. |
continuously after flame |
|
ignition. | Power supply polarity is reversed. |
| Igniters are wet or dirty. |
|
|
Burner ignites but flame is | Burner ports are clogged. |
large, distorted, or yellow. | Unit is being operated on wrong type of gas. |
| |
| Air shutters not properly adjusted. |
Strong odor and/or smoke | This is normal burn off of insulation and |
is noticed first few times | protective oils in oven. This will go away |
oven is used. | after using oven a few times. |
|
|
Oven indicator light on; | Oven is operating properly. Unit will resume |
oven will not heat | heating function once it has cooled. |
|
|
Product Care
Service Information
If service is required, call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the dealer or distributor in your area.
Have the following information readily available.
•Model number
•Serial number
•Date purchased
•Name of dealer from whom purchased
Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems, contact Viking Range Corporation at
VIKING RANGE CORPORATION
PREFERRED SERVICE
1803 Hwy 82W
Greenwood, Mississippi 38930 USA
Record the information indicated below. You will need it if service is ever required. You will first need to remove the left side surface burner grates, burner bowls and grate supports. The model and serial number for your range can be found on the left hand side wall of the burner box.
Model no. _____________________ Serial no. ________________________
Date of purchase _______________ Date installed ___________________
Dealer’s name __________________________________________________
Address ________________________________________________________
_______________________________________________________________
If service requires installation of parts, use only authorized parts to insure protection under the warranty.
Keep this manual for future reference.
Product Care
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