Viking Refrigerator Troubleshooting and Ice Maker Manual

Troubleshooting

Most performance problems you might encounter with your Viking referigerator will be minor and you should be able to fix them yourself without tools.

Listed in these charts are the most common problems consumers run into with their appliances. Please read through this and see if it can solve your problem before calling for service.

Common Refrigerator Problems

PROBLEM	POSSIBLE CAUSE AND/OR REMEDY
Unit will not	Is the power cord plugged into a live
operate	circuit with the proper voltage?
	Has a household fuse blown or circuit
	breaker tripped? Is the power switch in the
	on position?
Unit makes	See “Understanding the sounds you
unfamiliar sounds	may hear” for descriptions of normal
	sounds and what makes them.
Water in the defrost	This is normal in hot, muggy weather.
pan	Make sure the pan is level so it does not
	overflow.
Ice Maker will not	Is the freezer cold enough to make ice? It
operate	could take overnight for the freezer to reach
	the proper temperature. Is the signal arm in
	the on (down) position? Is the water valve
	turned on? Is water getting to the water
	valve? Check water line for leaks.
Lights do not work	Has a household fuse blown or circuit
	breaker tripped? Is a bulb burned out?
Motor seems to run	The motor naturally runs longer on hot days,
too long	if the room is too warm, if a large amount
	of food has been added, or if the doors are
	opened often.

Troubleshooting

Common Ice Maker Problems

PROBLEM	POSSIBLE CAUSE AND/OR REMEDY
Ice crescents attached at	This is normal. They break apart easily.
corners	Shake bin occasionally to keep cubes
	separated.
Ice maker will not operate	• on/off lever is in the off (up)
or ice is not made fast	position. Lower lever to on (down)
enough	position.
	• Freezer is not cold enough. Adjust
	temperature controls and wait 24 hours.
Off-taste or odor in ice	• New plumbing connections can cause
	discolored or off-flavored ice.
	Discard the first three harvests of ice.
	• Cubes are stored too long. Throw them
	away and make a new supply.
	• Food is not wrapped properly.
	• Freezer and ice bin need to be cleaned.
	• Water may contain minerals. A filter may
	be needed to remove them.

Product Care

Product Care

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