Troubleshooting, Refrigerator Operation

TROUBLESHOOTING

First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)

to possibly avoid the cost of a service call.

In the U.S.A., www.kitchenaid.com In Canada, www.kitchenaid.ca

Refrigerator Operation

The refrigerator will not operate

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

■Power cord unplugged? Plug into a grounded 3 prong outlet.

■Is outlet working? Plug in a lamp to see if the outlet is working.

■Household fuse blown or circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

■Is control on? Make sure the refrigerator control is on. See “Using the Control(s).”

■New installation? Allow 24 hours following installation for the refrigerator to cool completely.

NOTE: Adjusting the temperature control(s) to coldest setting will not cool the refrigerator more quickly.

The motor seems to run too much

Your new refrigerator may run longer than your old one due to its high-efficiency compressor and fans. The unit may run even longer if the room is warm, a large food load is added, the door is opened often, or if the door has been left open.

The refrigerator seems noisy

Refrigerator noise has been reduced over the years. Due to this reduction, you may hear intermittent noises from your new refrigerator that you did not notice from your old model. Below are listed some normal sounds with explanations.

■Pulsating - fans/compressor adjusting to optimize performance.

■Hissing/Rattling - flow of refrigerant, movement of water lines, or from items placed on top of the refrigerator.

■Popping - contraction/expansion of inside walls, especially during initial cool-down.

■Water running/dripping - may be heard when water melts during defrosting and runs into the drain pan.

The door will not close completely

■Door blocked open? Move food packages away from door.

■Bin or shelf in the way? Push bin or shelf back in the correct position.

■Crisper cover in the way? Make sure the crisper cover is fully pushed in, so that the back rests on the supports.

The door is difficult to open

WARNING

Explosion Hazard

Use nonflammable cleaner.

Failure to do so can result in death, explosion, or fire.

■Gaskets dirty or sticky? Clean gaskets and contact surfaces with mild soap and warm water. Rinse and dry with soft cloth.

Temperature and Moisture

Temperature is too warm

■New installation? Allow 24 hours following installation for the refrigerator to cool completely.

■Door opened often or left open? Allows warm air to enter refrigerator. Minimize door openings and keep door fully closed.

■Large load of food added? Allow several hours for refrigerator to return to normal temperature.

■Control(s) set correctly for the surrounding conditions? Adjust the control(s) a setting colder. Check temperature in 24 hours. See “Using the Control(s).”

There is interior moisture buildup

NOTE: Some moisture build-up is normal.

■Humid room? Contributes to moisture build-up.

■Door opened often or left open? Allows humid air to enter refrigerator. Minimize door openings and keep door fully closed.