10 Troubleshooting
Problem | Possible cause and solution |
No power or | The TV is not connected to the power. |
indicator light. | Press at the side of the TV or on the remote |
| control. |
| Ensure that the power cord is connected tightly to |
| the TV power connector and to the power socket |
| outlet. |
| Remove the power cord from the power socket |
| outlet, wait 60 seconds and reconnect the power |
| cord. |
| Connect the TV to a different power socket outlet. |
Error message | HDCP authentication fail. |
on the screen | Ensure that your HDMI cable is certified. |
with HDMI | Press SOURCE on the remote control to switch to |
connection. | another source and then switch back to the HDMI |
| source. |
| Reset the accessory device and the TV. |
| Turn on the TV. |
| Select the HDMI channel. |
| Turn on the accessory device. |
| While the TV and the accessory device are |
| powered on, unplug either end of the HDMI cable |
| and then reinsert the cable. |
No sound is | An incorrect HDMI port is connected or an audio |
detected from | cable is not connected. |
the PC. | Connect a |
| on the TV. |
| Connect an audio cable to the DVI AUDIO IN |
| port on the TV. |
| Press SOURCE on the remote control, and select |
| the HDMI 3 source. |
TV does not | Batteries are installed incorrectly, or low battery |
respond to the | power. |
remote control. | Ensure the indicator light on the TV blinks when |
| you press the remote control buttons. |
| Ensure that you are using the TV remote control. |
| Ensure that the batteries are inserted correctly and |
| do not need to be replaced. |
| Remove the power cord from the power socket |
| outlet, wait 60 seconds and reconnect the power |
| cord. |
The picture | Broadcast video format. |
is distorted, | Press FORMAT on the remote control to select |
stretched out, | the best picture format. |
or has black | For some accessory devices, the picture format |
bars on the side | must be set in the accessory device. |
or top. |
|
The picture is | Insecure/incorrect connection. |
mostly red and | Ensure all the connections are made according to |
green, or the | the color code. |
picture misses | Push the component cables all the way into the |
red when | YPbPr sockets on the TV. |
connected to |
|
an accessory |
|
device via |
|
component |
|
cables. |
|
No sound | Volume level is set to zero - increase the volume |
on the TV | Sound is muted - press MUTE on the remote control. |
loudspeaker. | Headphones are connected - ensure that |
| headphones are not plugged into the TV. |
| Audio cable is not connected - for AV connection, |
| ensure that the Audio L/R cable is connected as |
| described in Connect your devices (see ‘Connect |
| your devices’ on page 30). If you use a component |
| cable, ensure that you have not crossed the red |
| audio cable with the red video cable. |
| Audio output setting for the accessory device is |
| incorrect. For HDMI connections, some accessory |
| devices have an HDMI audio output setting that |
| must be turned on for HDMI to HDMI connections. |
Bad picture | Standard definition channels are not as clear as |
quality with | high definition channels - connect the devices via |
a coaxial | component or HDMI cables. |
connection. |
|
No picture or | No picture or sound - ensure you have selected |
sound. | the correct channel. |
| Incomplete channel installation |
| If the TV receives channels via an AV connection, |
| set the TV to the correct source input. |
| If the TV is connected directly to the wall via a coaxial |
| connection, perform the |
Cannot control | Confirm that the connected devices are EasyLink |
your TV and | compliant and are connected to your TV via an |
connected | HDMI cable. Not all brands of devices such as DVD |
devices with one | players use the same system as Philips EasyLink. |
remote control. | Other brands might not work with Philips EasyLink. |
Download an electronic copy
To obtain an electronic copy of this manual:
1 Point your browser to www.philips.com/support.
2 Choose your country of location.
3 Enter the model number or a keyword in the “Find your product” field. Alternatively, you can browse the catalogue.
4 Click the description or model.
5 Under Product support, click User manuals.
Contact us
If you cannot resolve your problem, refer to the FAQ for this TV at www.philips.com/support.
If the problem remains unresolved, contact the Customer Support Center in your country.
Warning
•Do not attempt to repair the TV yourself. This may cause severe injury, irreparable damage to your TV or void your warranty.
Note
•Please have available your TV model and serial number before contacting us. These numbers are available on the back and side of your TV, as well as on the packaging.
English
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