Kettle does not work, Supply, On element

Trouble Shooting Guide

Problem

Reason

Action

Pre-caution

Kettle is leaking water

May be condensation

This is normal if boiled a num-

This kettle is for household

ber of times in succession

use only.

Kettle is over filled

Pour out water to MAX level.

If overfilled water can eject

from the kettle resulting in a

hazard

Switch is sticking

Ensure switch button is clean.

Keep appliance away from

cooking splatter.

Kettle does not work

Household socket is off.

Switch on household socket

Ensure water covers the ele-

ment before operating.

Household socket is not

Check the socket with another

Appliance must be of similar

working

appliance

wattage to prevent overloading.

Kettle is not seated on base

Seat kettle on base correctly

Your life of the kettle will be

correctly.

reduced if not seated on base

correctly.

Kettle trips mains power

Overloaded circuit.

Unplug all appliances attached

Note that their can be up to 5

supply

to the same circuit.

household plug sockets on 1

circuit.

Kettle takes too long to boil

Element has lime scale

Descale element using a

Kettles with scale will have a

deposits.

proprietary descaler or citric

reduced lifespan. Clean the

acid solution. If not successful

scale regularly.

then a new element may be

required.

Kettle works intermittently

Element has lime scale

Descale element using a

Kettles with scale will have a

deposits.

proprietary descaler or citric

reduced lifespan. Clean the

acid solution. If not successful

scale regularly.

then a new element may be

required.

Kettle is rusting on outside

Steam deposit has oxidised and

Wipe your kettle after each use

Keeping any appliance clean

turned into an orange colour.

to keep dry. Polish stainless

at all time will extend the life of

steel occasionally.

the product.

Element is rusting. Rust spots

Water deposits on the element.

Some stains are stubborn and

Use distilled water.

on element.

Some areas have water that

a descaler may not be effective.

will result in orange or brown

This should not affect function.

stains.

Kettle does not switch off

Lid not positioned correctly

Place lid on the kettle securely.

Ejecting steam from the spout

automatically

or is off.

or lid can be a hazard

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