Lexmark MX310DN, 35S5700 Solving print problems, Printing problems, Incorrect characters print

Troubleshooting 203

Paper jam message remains after jam is cleared

Action		Yes	No
a Do either of the following:		Contact customer	The problem is solved.
• For touch‑screen printer models, touch		support.
	or Done.

•For non‑touch‑screen printer models, select Next > > Clear

the jam, press OK >	.
b Follow the instructions on the printer display.
Does the paper jam message remain?

Solving print problems

Printing problems

Incorrect characters print

Action	Yes	No
Step 1	Deactivate Hex Trace	Go to step 2.
Make sure the printer is not in Hex Trace mode.	mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Step 2	Contact customer	The problem is solved.
a From the printer control panel, select Standard Network or	support.
Network [x], and then set SmartSwitch to On.
b Resend the print job.
Do incorrect characters print?

Job prints from the wrong tray or on the wrong paper

Action		Yes	No
Step 1		The problem is solved.	Go to step 2.
a	Check if you are printing on paper that is supported by the tray.
b	Resend the print job.
Did the job print from the correct tray or on the correct paper?