Paper jam message remains after jam is cleared

Action Yes No
aDo either of the following:
For touchscreen printer models, touch or Done.
For nontouchscreen printer models, select Next > > Clear
the jam, press OK > .
bFollow the instructions on the printer display.
Does the paper jam message remain?
Contact customer
support.
The problem is solved.
Solving print problems

Printing problems

Incorrect characters print

Action Yes No
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Deactivate Hex Trace
mode.
Go to step 2.
Step 2
aFrom the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
bResend the print job.
Do incorrect characters print?
Contact customer
support.
The problem is solved.

Job prints from the wrong tray or on the wrong paper

Action Yes No
Step 1
aCheck if you are printing on paper that is supported by the tray.
bResend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is solved. Go to step 2.
Troubleshooting 203