Troubleshooting 184, 243, Index 260 | Lexmark 35S3389, 35S5700, 270

Contents	5
[x]‑page jam, open tray [x]. [24y.xx]	180
[x]‑page jam, clear manual feeder. [25y.xx]	181
[x]‑page jam, open automatic feeder top cover. [28y.xx]	182
Troubleshooting	184
Understanding printer messages	184
Solving printer problems	198
Solving print problems	203
Solving copy problems	227
Solving fax problems	230
Solving scanner problems	236
Embedded Web Server does not open	240
Contacting customer support	241
Notices	243
Product information	243
Edition notice	243
Power consumption	247
Index	260

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Lexmark 35S3389, 35S5700, 270, MX310DN manual Troubleshooting 184, 243, Index 260

Contents

May Users Guide Contents Mailing CopyingFaxing Scanning Securing the printer 155 Saving money and the environment 149Maintaining the printer 157 Managing the printer 168 Index 260 Troubleshooting 184243 Safety information Safety informationPage Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it here Other countries and regions-See the printed Selecting a location for the printer Printer configurations Understanding the basic functions of the scanner Using the ADF Using the ADF and scanner glassUsing the scanner glass Automatic document feeder ADF Scanner glass Use Using the printer control panel Sleep button light Printer status Indicator light Printer status Installing internal options Additional printer setupAccessing the controller board Available internal optionsPage Installing an optional card Order of installation Installing hardware options Installing optional trays Page Page Attaching cables Installing the printer software Setting up the printer software For Macintosh users Updating available options in the printer driverFor Windows users Networking Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network Click + Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network Settings Network/Ports Active NIC Auto Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup From the printer control panel, navigate to Follow the instructions on the printer display Click Settings Network/Ports Wireless Printing a menu settings Verifying printer setupPrinting a network setup Settings Reports Menu Settings Configuring Universal paper settings Setting the paper size and typeSettings Paper Menu Paper Size/Type Loading paper and specialty mediaPage Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Settings Paper Menu Custom Names Click Settings Paper Menu Custom NamesCreating a custom name for a paper type Assigning a custom paper type name Settings Paper Menu Custom Types Click Settings Paper Menu Custom TypesAssigning a custom paper type Type a name for the paper type, and then press Paper guidelines Paper characteristicsPaper and specialty media guide Unacceptable paper Fiber contentSelecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Supported paper sizes Supported paper sizes, types, and weightsUnacceptable paper examples Business card JIS B5 Paper type 250 ‑ or Multipurpose feeder Duplex mode Supported paper types and weights Tips on using transparencies Using specialty mediaTips on using letterhead Tips on using envelopes Storing paper Tips on using card stock Click Settings Print Settings Quality Menu Toner Darkness Adjusting toner darknessPrinting Printing a document Adjust the toner darkness, and then press Settings Print Settings Quality Menu Toner DarknessSettings Security Storing print jobs in the printer Printing confidential and other held jobs Modifying confidential print settings Canceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Printing information pages For Macintosh users Copying Copying using the ADFMaking copies Making a quick copy Copy Content Type Photo Copying using the scanner glassCopying photos Copying on specialty media Copying on letterhead Copying to a different size Customizing copy settingsMaking copies using paper from a selected tray Reducing or enlarging copies Copying on both sides of the paper duplexing Making a copy lighter or darker Adjusting copy quality Collated Not collated Collating copies Copying multiple pages onto a single sheet Placing separator sheets between copies Select Off, Confidential, Copy, Draft, Urgent, or Custom Placing information on copiesPlacing an overlay message on each Understanding the copy options Canceling a copy job Content Source Content TypeScale Darkness Overlay Advanced DuplexSeparator Sheets Paper Saver Setting up the e-mail function Setting up the printer to e-mailConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Sending an e‑mail using a shortcut number Creating an e-mail shortcut using the Embedded Web ServerSending an e‑mail using the address book Creating an e-mail shortcut Canceling an e-mail Faxing Setting up the printer to faxFaxing Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Choosing a fax connection Tips for this setupScenario 1 Standard telephone line To connect Connected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Setting the outgoing fax or station name and number Connecting to a distinctive ring service Configuring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a fax Fax tab Enable fax Sending a fax using the computerSending a fax using a shortcut number Sending a fax at a scheduled time Sending a fax using the address book Changing the fax resolution Customizing fax settingsClick Settings Manage Shortcuts Fax Shortcut Setup Making a fax lighter or darker Click Settings Reports Click Fax Job Log or Fax Call Log Canceling an outgoing faxViewing a fax log Blocking junk faxes Holding and forwarding faxes Canceling a fax job after scanning the original documentsHolding faxes Forwarding a fax Original Size ResolutionUnderstanding the fax options Binding Orientation Scanning Creating an FTP shortcut using the Embedded Web ServerScanning to an FTP address Creating shortcuts Scanning to an FTP address Scanning to an FTP address using a shortcut numberScanning to an FTP address using the address book Click Scan Profile Create Scan Profile Scanning to a computerScanning to a computer Page Understanding the printer m enus Paper Menu Reports Network/Ports Security SettingsMenus list Understanding the printer menus Paper Size/Type menu Default Source menuPaper menu MP Feeder Type Understanding the printer menus 100MP Feeder Size Manual Paper Size Understanding the printer menus 101Manual Paper Type Manual Envelope Size Substitute Size menu Configure MP menuPaper Texture menu Understanding the printer menus 102 Understanding the printer menus 103 Understanding the printer menus 104 Paper Weight menu Understanding the printer menus 105 Paper Loading menu Understanding the printer menus 106 Custom Types menuLight Loading Heavy Loading Understanding the printer menus 107 Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 108 Reports menuReports menu Active NIC menu Network/Ports menuStandard Network or Network x menu Understanding the printer menus 109 Network Card menu To access the menu, navigate to either of the followingUnderstanding the printer menus 110 UseTo Understanding the printer menus 111 TCP/IP menu Understanding the printer menus 112 IPv6 menu Understanding the printer menus 113 Wireless menu AppleTalk menu Smtp Setup menuTo access the menu, navigate to any of the following Understanding the printer menus 115 Security menuSecurity Audit Log menu Understanding the printer menus 116 Set Date and Time menu Understanding the printer menus 117 Settings menuGeneral Settings menu Understanding the printer menus 118 Understanding the printer menus 119 AlarmsTimeouts Understanding the printer menus 120 Error RecoveryPrint Recovery Understanding the printer menus 121 Factory DefaultsPress Sleep Button Press and Hold Sleep Button Understanding the printer menus 122 Copy Settings menu Understanding the printer menus 123 Understanding the printer menus 124 Understanding the printer menus 125 Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 126 Dial Prefix Understanding the printer menus 127Automatic Redial Redial frequency Understanding the printer menus 128 Understanding the printer menus 129 Understanding the printer menus 130 Understanding the printer menus 131 ‑mail Server Setup ‑mail Settings menuUnderstanding the printer menus 132 Format Orientation Understanding the printer menus 133 Understanding the printer menus 134 Use cc/bcc Understanding the printer menus 135 Understanding the printer menus 136 FTP Settings menu Understanding the printer menus 137 FTP Bit Depth Understanding the printer menus 138 Understanding the printer menus 139 Print SettingsSetup menu Understanding the printer menus 140 Finishing menu Understanding the printer menus 141 Quality menu Understanding the printer menus 142 Utilities menu Understanding the printer menus 143 XPS menuPCL Emul menu Understanding the printer menus 144 Tray Renumber Understanding the printer menus 145 Understanding the printer menus 146 Html menuFont Size Scale Image menu Help menuUnderstanding the printer menus 147 Menu item Description Understanding the printer menus 148 Saving money and the environment Using recycled paperSaving paper and toner Conserving supplies Settings Settings General Settings Quiet Mode Using Eco‑modeSaving energy Reducing printer noise Settings General Settings Timeouts Adjusting Sleep modeSettings Settings General Settings Timeouts Sleep Mode Saving money and the environment 151 Adjusting the brightness of the printer display Using Hibernate modeClick Settings General Settings Sleep Button Settings Settings Settings General Settings Click Settings General Settings Using Schedule Power ModesClick Settings General Settings Schedule Power Modes Recycling Saving money and the environment 154 Recycling Lexmark packagingReturning Lexmark cartridges for reuse or recycling Securing the printer Back Exit Config MenuStatement of Volatility Erasing volatile memory Lexmark security Web Finding printer security information Cleaning the printer Cleaning the printer partsMaintaining the printer Maintaining the printer 157 Close the scanner cover Cleaning the scanner glassMaintaining the printer 158 Estimated number of remaining pages Checking the status of parts and suppliesMaintaining the printer 159 Status/Supplies View Supplies Ordering supplies Using genuine Lexmark parts and suppliesOrdering toner cartridges Maintaining the printer 160 Storing supplies Ordering a maintenance kitOrdering an ADF separator pad Ordering an imaging unit Replacing the toner cartridge Replacing suppliesPage Maintaining the printer 164 Replacing the imaging unitPage Before moving the printer Moving the printer Shipping the printer Moving the printer to another location Accessing the remote control panel Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printer Viewing reports Click Settings Print Settings Supply NotificationsManaging the printer 169 Notification Description Replaced to continue printing Restoring factory default settingsNotification Description Non Continuable Stop1,2 Avoiding jams Clearing jamsLoad paper properly Clearing jams 171 Use recommended paper Understanding jam messages and locations Clearing jams 173 Jam access area Printer control panel message What to do Clearing jams 174 ‑page jam, open front door y.xxPage Page Models, select Next Clear the jam, press OK ‑page jam, open rear door y.xx ‑page jam, clear standard bin y.xx Clearing jams 179 ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Understanding printer messages Troubleshooting Change paper source to paper size load orientation Troubleshooting 185Close front door Complex page, some data may not have printed Error reading USB hub. Remove hub Error reading USB drive. Remove USBFax partition inoperative. Contact system administrator Fax Station Name not set up. Contact system administrator Imaging unit low 84.xy Fax Station Number not set up. Contact system administratorImaging unit nearly low 84.xy Imaging unit very low, x estimated pages remain 84.xy Insufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deleted Load manual feeder with custom type name paper orientation Troubleshooting 189Load manual feeder with paper size paper orientation Load paper source with custom string paper orientation Troubleshooting 190 Maintenance kit low 80.xyLoad paper source with custom type name paper orientation Load paper source with paper size paper orientation Maintenance kit very low, x estimated pages remain 80.xy Maintenance kit nearly low 80.xyNetwork x software error Memory full, cannot print faxes Non‑Lexmark supply type, see User’s Guide 33.xy No analog phone line connected to modem, fax is disabledNot enough free space in flash memory for resources Printer had to restart. Last job may be incomplete Reinstall missing or unresponsive imaging unit 31.xy Reinstall missing or unresponsive cartridge 31.xyRemove paper from standard output bin Replace all originals if restarting job Replace cartridge, printer region mismatch 42.xy Troubleshooting 194Replace defective imaging unit 31.xy Replace imaging unit, 0 estimated pages remain 84.xy Troubleshooting 195 Scanner disabled by adminReplace jammed originals if restarting job Replace unsupported imaging unit 32.xy Smtp server not set up. Contact system administrator Serial option x errorStandard network software error Scanner jam, remove all originals from the scanner 2yy.xx Too many flash options installed Standard USB port disabledSupply needed to complete job Too many trays attached Weblink server not set up. Contact system administrator Solving printer problemsBasic printer problems Troubleshooting 198 Troubleshooting 199 Troubleshooting 200 Hardware and internal option problemsPrinter display is blank Cannot detect internal option Troubleshooting 201 Tray problemsAction Yes Step Problem is solved Go to step Step Problem is solved. Go to step Troubleshooting 202 Paper feed problemsAction Yes Step Go to step Problem is solved Jammed pages are not reprinted Printing problems Solving print problemsPaper jam message remains after jam is cleared Incorrect characters print Large jobs do not collate Troubleshooting 204 Click File Print Advanced Print As Image OK OK Troubleshooting 205Print jobs do not print Print job takes longer than expected Troubleshooting 206 Printing slows down Settings General Settings Print Recovery Page Protect Off Settings General Settings Timeouts Print Timeout Troubleshooting 208Tray linking does not work Unexpected page breaks occur Troubleshooting 209 Print quality problemsCharacters have jagged or uneven edges Clipped pages or images Compressed images appear on prints Troubleshooting 210 Gray background on prints Troubleshooting 211 Horizontal voids appear on prints Troubleshooting 212 Incorrect margins on prints Troubleshooting 213 Print irregularities Troubleshooting 214Paper curl Troubleshooting 215 Print is too dark Troubleshooting 216 Print is too light Troubleshooting 217 Printer is printing blank pages Troubleshooting 218 Printer is printing solid black pages Troubleshooting 219 Repeating defects appear on prints Troubleshooting 220 Skewed print Troubleshooting 221Shadow images appear on prints Streaked horizontal lines appear on prints Troubleshooting 222 Streaked vertical lines appear on prints Troubleshooting 223 Toner fog or background shading appears on prints Troubleshooting 224 Toner rubs off Troubleshooting 225Toner specks appear on prints Transparency print quality is poor Vertical voids appear on prints Troubleshooting 226Uneven print density Copier does not respond Solving copy problems Poor copy quality Troubleshooting 228Scanner unit does not close Partial document or photo copies Troubleshooting 229 Troubleshooting 230 Solving fax problemsFax function is not set up Caller ID is not shown Troubleshooting 231Settings General Settings Run initial setup Cannot send or receive a fax Troubleshooting 232 Troubleshooting 233 Troubleshooting 234 Can receive but not send faxes Troubleshooting 235 Troubleshooting 236 Solving scanner problemsClick Settings Fax Settings Analog Fax Setup Received fax has poor print quality Scanner does not respond Scan job was not successful Troubleshooting 238Scanning takes too long or freezes the computer Stamp or Overwrite Poor scanned image quality Troubleshooting 239 Partial document or photo scans Troubleshooting 240Embedded Web Server does not open Mail Contacting customer supportTech Library Live chat Troubleshooting 242 Lexmark International, Inc All rights reserved Product informationEdition notice 244 Licensing noticesTrademarks Noise emission levels Temperature informationProduct disposal 245 Laser notice Static sensitivity noticeLaser advisory label 246 247 Power consumptionMode Description Power consumption Watts 248 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada 249 European Community EC directives conformityRegulatory notices for telecommunication terminal equipment 250 251 Japanese telecom notice Utilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Modular component notice Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada 254 Taiwan NCC RF notice statement ΤΗΣ Οδηγιασ 1999/5/ΕΚ 255 256 Patent acknowledgment 257 Lexmark International, Inc., Lexington, KY 258 Limited warranty service 259 Limitation of liability 250‑sheet tray installing 19 550‑sheet tray installing SymbolsIndex NumericsPage Page Page Page Page Page Page Page Index 269 Wireless setup wizard using XPS menu